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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It took care of the pet order in my carpet and Charles and Heather were very nice.
I was very pleased with the technician and the products offered to try to remedy problem areas. When it was completed it looked brand new, but I was very dissapointed to find that the next morning most of the stains had reappeared. I was hoping to save my carpet a little longer especially with your special products, but I am not going to be that lucky. I think the technician would even be surprised that the stains came back because it looked so good when he left! I would use you again because of the profesionalism of your company and the technician.
Clean and fresh
The company is very repsonsive to feedback and promptly took care of my issue.
I used Zerorez after a recommendation from a co-worker. I called to obtain a verbal price quote and satisfied with the price, I booked a cleaning. The day of the cleaning (the day before I had to return the keys to our rent home to our landlord) your technician showed up. He looked through the house an the price tag for the cleaning DOUBLED!!! Since my back was to the wall with a deadline, I proceeded with the cleaning. I did not have time to get another service out to the house.
I will never recommend your services. I contacted Zerorez via email the same day about the price difference - no response. I contacted Zerorez on their FB page - no response. I suppose my only option left is to file a complaint with the Better Business Bureau.
Professional service and result was better than expected.
Prompt and courteous service.
Pricing. Need to ask customers over the phone before making appointments if they have stain guard and that it is an added cost if you want. Make customers aware of added products and cost before making an appointment.
Very professional and do an excellent job.
Don't try to upswell or add o many services
Your employees are always polite and respectful and I always feel they do the very best job they can on my old carpet and it ALWAYS looks better than I anticipate that it will! I have used your service many times and recommend it to all my friends! Thank you so much!
The window for service you provided was Noon to 4pm. At 4:15pm...not a peep and we had somewhere to be at 6pm. We were told it'd be 1/2 hour and at 5pm the tech arrived. We had to cancel the couch and love seat cleaning that were badly needed, and only ended up getting two rooms serviced.
That the spotes will not come back
I appreciated how the representative/technician called before any work was done to be sure I knew what was going to be done, how much it would cost, and how long it would take -- which I think is the best part of the service I received. He also noticed some carpet "clean up" habits that weren't effective, and gave some good tips.
Great service and product
Carpet isn't too wet when completed and looks very clean.
The carpets dry quickly. The techs show up on time and are very professional.
For about the third time in a row after using your service the technician is going to have to come back and do the job again. the only reason we keep coming back is because of the non chemicals in the cleaning process
I already sent an e-mail at your web-site, singing the praises of Anthony and how great he was!
Anthony was professional and did an excellent job. He called to change to earlier time which worked better for me. Everything looks wonderful. Thank you and hope you all have a very Merry Christmas and Happy New Year
Quality of work, professionalism, promptness
The carpets are clean! They look great!
Our technician was wonderful! He was the most thorough I've ever had in 40+ years of carpet services. The attention to detail was exemplary. I had no idea your company was so advanced or such a cut above the others! I'm glad I heard about it on WRR 101.1. Thanks for helping us be ready for the holidays on such short notice!
After four years,the results were unbeliveable.even the dog house(den)looks amazing. the tech was polite and helpful.
Loved the green process! Carpet look new again!
I will let you know in 2 weeks if the stains don't come back, but for right now very nice job! Chris is very nice and professional.
Advertise as non-toxic or non-residue cleaning
Courteous, good communication, no soaps
Tried to charge us more then the quoted price!
You did a great job cleaning my carpet