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based on 85476 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Anthony, the technician was knowledgeable, professional, and courteous. My carpets never looked better!
Said they would be here at 4:00. They showed up 1:15 mins late.
They walked in with muddy shoes. Carpet cleaning guys with muddy shoes.
They drug their vacuum hose across the newly planted flower bed breaking several of them.
The cleaning itself worked great but the rest of it made it an annoying experience. The guys were nice but careless in the instances I stated above.
I was not aware of the extra cost for pets. I think the tech did a great job and I'm happy with the carpet but it cost more then what I originally had thought it would be. I prefer to know up front that pet pre-treatment is extra because 90% of the people I know get their carpet cleaned because of their pets!
Great job on my carpets!!
I appreciate the fact that when the first set of techs left my carpets way too wet that Zerorez did not hesitate in having someone else come out and fix the problem. They sent Austin who was amazing and so kind about explaining everything. He several times had me check to make sure the carpets were dry enough. Now my carpets look amazing. I have already been telling others about the great job and excellant customer service. In addition to the wonderful organic products. Thanks for everything.
the carpet is still dirty
Cleaning is amazing!. No smelly, sticky yuke. Always friendly service. .
I always recommend you guys.
There is no residue left in the carpet. It looked like new carpet after the cleaning. The guy that did the work was wonderful. He is an asset to your company.
I liked your patented technology and that it's good for the environment.
Price, technicians, quick service
the last tech which came to our house was very pleasant and caring.
Damage done to my house on the first visit from zerorez was never repaired or properly handled. The only reason I continue to use the service is the process. If I could obtain the same process from another vendor, as one day will happen, I would utilize another service. Obviously enough business is available that the owner does not feel the need to back his service commitment. Someday he will have competition and he may wish he had paid more attention to this detail. Regardless, what goes around comes around.
Great service and excellent recommendations.
Knowledge of service personal about the product and its function.
Quick response and good communication.
Price was more than I was wanting to spend for what was cleaned and stains didnt really come up, Yes it was explained that they might not. Also left a bleach smell behind and took carpet 12 hrs to dry
Timely, courteous
Professionalism of technicians.
you are quite expensive therefore i had a higher expectation of your removal of more difficult stains. i was led to believe that they should be no problem. i am overall satisfied but did have a higher expectation of stain removal for the price i paid.
richard, my zero res tech did a great job. we'll be using zero res often and i'll request richard to service my account.
Carpets smell so clean and yor staff are so courteous and efficient!
I love the no chemicals, soap etc.
I can see some streaking on my white carpet since it dried; dirty tools, steam from dirty water?? It stretch the carpet in some areas and it took until the following day to totally dry as opposed to "4 to 6 hours" as informed.
None of the stains were removed.
Very professional. The carpet looks brand new. I would highly recommend this to anyone.
Punctual, good cleaning. Keep us in the loop
Very polite and clean technicians and your product works. Just wish it didn't cost so much to have area rugs cleaned.
It got all of the tough stains out of my carpet and made my house smell great!
The stains still on the carpet I asked the tech for treatment he said he was but stain are still there. I asked for tech to use
Your technician was courteous (Tony) and prompt. He did an excellent job. I was concerned it was taking a while to dry but it was a cloudy damp day. Was dry by the next morning.