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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I can replace furniture after 4 hours & the carpet bounces back like new.
Good work. On time. Efficient servcie. Great Personal.
Chemical free, fast drying and courteous, helpful people EVERY TIME!
The service by your technicians was excellent. They explained everything as they did the job. The final outcome on our rugs was amazing. A red wine spill that had been there for a couple of years is now gone. The rug even feels new when you walk on it. The air duct cleaning was done with minimal interference and very little dust. Thank them for us. Also, please ensure that you have my correct email address. On you Service Summary & Invoice it was listed as Email address removed The v in verizon was left off. Your technician got it correct on his billing.
Professionalism of employees. Randy Phillips and Jared Neeley were prompt, explained all services that would do the best job, and were very cordial and courteous. The service itself left the carpets in far better condition than I expected, and will delay the need to purchase new carpeting for at least several more years. Thank you!!
I liked how quickly the technician got to work and how he gave a couple of really bad stains the extra attention needed to get rid of them. He was efficient and did an excellant job. Our carpets look great.
your advertise and work is different.... when you send me second person, they ask me how long took first person to clean house... I said half hour.. they laugh.... I am not satisfied your service and I paid 226 for nothing... Second guys clean the stair ---looks like new carpet.... rest of the house, No changed at all
The young men that assisted us, Joseph and his friend were kind, courteous, humble, and dedicated 100% to their job and to doing quality work. They did an over-the-top absolutely amazing job on not only our carpeta but our furniture as well!! I am very very pleased with the job they did! It was not only a pleasure to have met these two gentlemen, it was a blessing!
We would/will recommend Zerorez to everyone we know. Thank you very much again for everything.
Melanie Gilbert
Aaaahhh Lexington Ave. #2026
Flower Mound, TX 75028
When I checked closely, I found a patch of sticky stuff in carpet that had been vacuumed twice and did not have a visible problem prior to the cleaning. I had to pick out some pieces and then use carpet cleaner to fix an area that had been free of foot traffic as it dried overnight. I was suprised and disappointed to have to do that - not sure what happened.
very good
He was fast and efficient and was right on time.
I like that the carpets get clean without using harmful chemicals that keep your carpet stay clean because of lack of chemical residue.
Cleans very well and no odor.
After much research about Zerorez I contacted them to clean our carpets. They far exceeded my expectations of service!
Our carpet looks great and the technician (Jefferson) was incredibly polite, helpful and professional. We are very happy with our service.
Explain how your process is better than the competition.
Nice, called 30 mins prior, knowledgable, and really explained to us the whole procedure tile looks amazing and carpets dried in an hour. I know who to recommend, Justin Cullum was great!!!
Your employee (Mr. Z) was great to work with. He wanted to make sure we were happy with the results and came back to tweak a couple issues. I will refer you to my real estate clients.
Ernest Young cleaned our home carpet and before he started the steam cleaning, he used equipment to bring out dirt that was embedded into our carpet. He did such a good job. This proces seemed to make the carpet even cleaner. We have used you for years. 2 weeks later we had our rental home carpet cleaned in Dallas. I requested Ernest but did not get him. I had told my husband about the extra process that Ernest had done and how much gunk he got our of our carpet and we expected the same in Dallas. The tech that did the cleaning in Dallas told my husband there would be an extra charge for that. We will always request Ernest because he seemed to really care. The tech that did our Dallas rental home overcharged us also. We are getting a check back from you because he did not give us the 40 % discount for the extra love seat we had cleaned while he was there.
Tell your customers that the carpet will not be dry for at least eight hours, be honest up front.
Your tech charged me $60.00 extra for extra dirty master closets, but failed to get out two spots. When another tech was called back, he
was able to remove the spots for an extra $60.00.
Natural substances. Very good service guys
Tile cleaning was not quite as good as I had hoped for.
Professional, courteous, informative. Tech was thorough, knowledgable, timely, and friendly! We will use your company again! Thank you!
I loved the service technician. Professional courteous and did a wonderful job. Didn't take too long and didn't rush through.
I paid for spot treatment but when I checked the carpet this morning, the spots are still visible. I will call customer service on Jan. 14
Lower rates on cleaning of extra furniture
I like that you do not use any harsh chemicals that might be harmful to my family or pets. There were no strong chemical smells afterwards. The technician was very knowledgeable, friendly, efficient and pleasant to work with.
Better prices
Cheaper prices on "extras" like urine removal.