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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was great. Products seem to be natural.
Concern: The carpet was left with a very stiff feel.
Not all the dark spots or stains were taken up. THe main grease stain was, however the carpet is really hard to vacuum now in that spot.
The service was actually better than what I had heard.....and I heard great things. The service technicians were prompt, honest about what services I really needed, and went above and beyond to meet my needs. I am impressed and will definitely recommend Zerorez
I called at 5:30 pm to check on technician arrival. Was told tech had called me at 2pm and I requested reschedule to the next week. I work from home and no one called me at 2pm or anytime from Zerorez. Credit to your phone person as she found another tech to come arriving about 6:30 pm. Justin was the tech who came. His customer service was top notch trying to overcome our first impression of being lied to.
The technician ruined my adjacent floor that they were not sent to clean. A manager came that day to check on the damage, promised to call me back and said they would fix the problem if it didn't cost too much. No contact since yesterday, no idea if they are sending out someone to fix it or if I had to get someone to fix it or a lawyer. I have to make an effort tomorrow to call and check up on what is going to happen. I will never recommend them again and I am going on Angie's LIst, Service Magic Yelp and BBB to report them. A $400 tile cleaning has turned into a major hassel and expensive repair for me.
Joseph was knowledgable, hard working and attentive to our needs. We like the use of green products very much. The results were excellent- several stains previous carpet cleaning companies could not remove were cleared up. The tile looks clean and the grout like new- not bad for a 10 year old house. Thank you for a job well done!
Better spotting than last cleaner. Carpets looked good Especially liked the person who did the work. Efficient, informative and likeable.
DO NOT share my name to promote your company.
good explanations of servies and prices. Effective product. This service got stains out that other companies couldn't
They work.
Jared was very kind and thoughtful. My house looks like new again. I do wish your area rug cleaning was more affordable!!! I'd like that done but will have to use a more affordable company. Overall, highly satisfied!!
It seems to really clean the floors and they stay cleaner longer than any other cleaning service. Very reasonable priced with lots of great specials to take advantage of. Service men were very friendly, helpful in recommendations and very professional.
My tech was very nice. He showed me all our trouble spots. My final cost did end up being more than was quoted on the phone at time of booking but we are still satified with the work. I went back and did a smell test on some areas that we knew our dog had peed and I still could detect a urine smell so I was a little disappointed in that but it would not stop me from using Zerorez again. Thank you for a job well done.
Both men were very conscientious. They kept asking if I was satisfied. I was extremely satisfied. I will definite recommend your service to my friends
Do you do other flooring like travertine? If you do, I am very interested in your service.
Thank you.
Name removed
After the floor cleaning we were so AMAZED at how your tech (which I remembered his name) was able to get out all of the dog stains. I was shocked at how fantastic the rugs look and amazed how he was able to get the yellow stains out. When he told me it was $548 I was a little on the shocked side since I wasn't getting the WHOLE house cleaned. But after I saw the results, $548 was worth every single penny!
When you schedule a window for the technician's visit, please follow it. I was scheduled from 4-6:30 so I went to work and the technician showed up several hours earlier!!! Very aggravating!! When you say you will call 30 minutes beforehand to let us know you're coming, call 30 minutes beforehand, not 15! Thanks. My carpet looks good.
Clean carpets
Friendly employees
green clean. no residue. ecological.
My carpet is old about 20 years and it looks almost new. Thanks to you. Did not get my free gift coupnon on the special deal though. No big deal.
I still have a stain that cannot be removed. Your guys have been out twice but it is still there. I appreciate your trying. Thank you.
The carpets were very clean.
..............everything went well
Only one tech was sent out to do six rooms, stairs, and landing. Needless to say the area that needed the most attention was not cleaned to my satisfaction because the tech appeared to be very tired. The Tech put up the equipment and then asked me how the rooms looked. The carpet was wetter than I remembered in previous cleanings. Additionally, I had a coupon that the tech did not accept. The coupon was better than then the amount on my receipt. At one time, I praised Zerorez for getting the carpet clean, this cleaning was just mediocre. Also, it takes too long to get to customer service if you have problems.
I really like the empowered water vs soap. I feel it's much cleaner longer.
the products are free of toxic chemicals and the service was very good.
professional - explained well - on time - great results!
Fair price for great service.
The technician should wear some type of covering on his shoes to prevent him from tracking dirt and other objects into the house. I spent an entire day before my appointment making certain that my home was in pristine condition. I had not only mopped my tile and marble floors, but I also steamed them. The hose that was used was dirty and therefore caused the previously cleaned floors in the entry way, hall, and a portion of the living area to become streaked and in need of a complete cleaning. I was also told that the floors would be dry in just a few hours. NOT TRUE! The carpet was so wet that I had to run ceiling fans and floor fans for two days before the carpeted dried. Since I had moved all of the small furniture and chairs out of the rooms and put them in other areas of the house, my husband and I spent two days walking around this furniture.
The carpets do appear to be cleaner although they seem to be a little stiffer than before, hopefully vacuuming a few more times will take care of this problem.
If you would like to make things right, I would appreciate a partial refund.
Thank you. The technician was polite and explained the procedures, but I think the items that I listed above need to be addressed as well to help make this process a more pleasing experience.
No residue, professional staff, promotional pricing
Very nice gentleman cleaned our carpets
My home smelled fresh, not like chemicals. My carpet is very thick and it still seemed to dry faster. Our technician, Josh Rodgers was very personable and knowledgeable.