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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like not having any soap residue left in my carpet.
Everything! Would like it to dry in 3 to 4 hours. It took 10 hours to dry.
I liked that your product does not use chemicals. Your employee was very professional, explained what he was doing and worked very hard to get my carpets clean.
You ruinned my carpet! You left rust stains throughout the house and a stain under a small carpet when left to dry that!
THE CLEANING WAS EXCEPTIONAL, THE COURTESY OF WORKMEN ALSO EXCEPTIONAL.
Friendly prompt cleans well
very professional and the stains came out. You lived up to the commercials you run on WBAP. We will use you again.
your agent was very good. i thank him for the gret job.. i did find that the fiber protectant took a long time to dry.. like 2 days ty!!
Too pricey for time spent on job! Too eager to sell other services!
Products are great and very professional service guys. Very polite. Definitely will have them back! Thanks Zerorez
The carpet cleaning is the best clean and value a homeowner can buy. We have use you guys on multiple property that we manage and found your service techs to be on time, curtious, and very friendly. We like getting the call befor they show up.
Rate should be consistent with what is quoted on phone.
Not harmful to the environment, my home, my children or pets.
I love that my carpet is fragrance-free and soft after you clean it. Tom Moody was my technician and he did a great job.
Good job & friendly personal
Did not leave carpet stiff. Pleasant smell. Carpet looks great.
No soap in the carpet!
The technicians showed up on time, cleaned our carpets and sofa well, and were professional throughout the process. The only reason I did not rate the experience a 10 is that it was costly. $300 for 2.5 man hours worth of work is a bit much, in my opinion.
They seem to work, at least so far, and are environmentally safe.
One negative - closed rooms have a residual musty smell (like old wet gym socks) afterwards - had to spray the bedroom with air freshener afterwards. Other than that, They did a great job!
The tech that i asked or was not the who came. Spots they could not get out, the other would have. These techs did not use shoe covers. They were very nice and friendly
representative very knowledgeable with very clear communication and expectations. TOld me what he could do and couldn't and didn't try to sell me on services or products I didn't need.
Bait and switch upselling. Take advantage of the fact that I wasn't there and quadruple the price. I will mention that every chance I get.
You got a fan to rav about you, but, not the way you want.
The service people are very professional. The product makes the carpet look brand new.
My first experience with zero rez was having a carpet that was over eight years cleaned and it looked brand new afterwards. Since then I have replaced that carpet and would not trust my new carpet to anyone but zero rez!!!!!
The stains came out of my carpet, there were no chemicals used and no odor. They took their time cleaning my carpet and made sure it was clean when they were done. I am very impressed with zerorez. I will call them again when I need my carpet clean.
We appreciate the promptness and whatever you do to remove stains is incredible! We are very pleased with Zerorez!
I called to get pricing information and scheduling availability. I explained that I had a stairway, hall and gameroom to be cleaned and that we had pet odor/stain issues Tasha explained your 3 room specialof $79 would apply to the gameroom and hallway, but the stairs would be additional - probably about $75, but she would offer me a 40% discount on the stair charge - and the pet treatment cost $60 per area, but if I signed up for your email I would have a coupon for 50% off of one ares, I signed up and she said that she would relay that discount to your technicians). What she did not relay is that a stairway is considered 2 areas and that the $60 pet treatment fee did not truly remove pet odors/stains. Your technicians arrived and immediately started explaining how we needed your "deep pet treatment" at the tune of $75 per gallon (each gallon might cover 25 - 50 square feet) My carpet cleaning bill would have soared to about $1000. I declined your heavy handed suggestions - the technicians said they did the "deep treatment" on one landing compimentary (it took a gallon for that small space) to show us the difference. We have not noticed a difference between that space and the rest. After I made it clear that I did not appreciate their "scare" tactics, they were very professional and did the work that was requested. However, we did not receive the 40% off of the stairway charge of $75 nor did we receive the 50% off of one of the areas (we paid for 2 areas to have the stairway pet treatment of $60 per area). If your $60 pet treatment, why do you even offer it? You are no better than every other carpet cleaner that walks in the door and tries to force higher charges for anything that your technicians dream up. If your initial cleaning - and highly publicized process - does not actually do the cleaning that you profess, it would appear that your are falsely advertising your services. Also, the people that talk to potential customers should do a much better job of preparing the customer for the true costs of your services.
I listened to the zerorez ads on radio for quite awhile and this is the second time we have used your services. The first time about 6 mos ago, we had carpet, tile/grout cleaned. I was impressed with the softness of the carpet post-cleaning, but could not see a difference in the tile or grout cleanliness (the tile is about 20 yrs old). We've observed our carpet enough now to think that the hype in your ads (will stay cleaner) is overestimated. However, we decided to use zerorez again because we like the resulting carpet softness and it looks clean. To improve, I would scale down the promises in your ads. Your present $29 per room ad sounds so good, but when applying for 4 rooms ($120) plus protection, your $8 trans. fee, and tax we paid almost $200 so it is not so great a bargain afterall. Our regular carpet cleaner would cost a little over half.
Green
Quick
Reasonable
Service was great. Two guys couldn't have been any nicer or responsive
Thanks
Randy g
professional techs, job is done quickly.
the technician was very helpful, but I was disappointed that zerorez does not have some sort of crevice tool to really get close to the edge of the carpet and wall.