What our clients think of us!

Everything from the people who answer the phones to the techs that come out to clean the carpets! And she carpets do get clean and stay that way!

The first time someone came out they did not do a good job. When George & heather came out this time, they did a great job.

The service was very quick. The technician was very polite and willing to explain different treatments. We're so glad to have our carpets clean again!

Our experience was not great. The associate (Oscar I believe) struggled with his equipment, took 4 1/2 hours, left a sloppy wet floor and hustled through the tile cleaning in a few minutes at the end, missing many areas and leaving the tile and grout spotty and still dirty in places. The tile is still a bit sticky. Also, Oscar neglected to take his shoes off and tracked muddy water back onto the 'clean' tile floor after being offered a mat to wipe his feet. I had to keep reminding him to complete tasks and the front door was open for the entire time while it rained and was cold outside.
I would hope that the Service Manager might contact me and send another, more experienced technician out to re-do the tiled areas and ensure that the carpet is residue free. I really do hate to complain, but this was an experience of absolute sloppiness that took all night to dry. I did take photos that I can share.

I plan on paying 79.00 what special was but ended up paying double because he said pet stain ..I thought whole point is you get whole this.g clean..kind of feel s scammed..

Only the center of each room was done. Several rockers or small items were not moved or even slid to get the whole floor. The main traffic pattern was cleaned and it is much better, but if I rearrange furniture it will not be clean in all areas. We moved small items near the walls and that area was not even wet.
We had one tile area done and the sealer did not dry evenly. It was sprayed but not spread. It has a water stain look from a close look.
If I try Zerorez again, I will watch the whole process and make sure that they do it all. I could have moved any of these small items from side to side so that all areas would have been done easily.
First name removed and Tami Last name removed

I was in the flooring industry for 35 years. I have had my carpets cleaned by many companies. The thing that impressed me the most was the brush machine that he used and it pulled pet hair out of my carpet that my vacume did not. The guy did his job! He tried upselling me on everything he did. Yes, he got me on the spray!! He did a great job.

Everything. The last tech that came out was very professional and knowledgable. He really did a great job on the spots that came back!!

I think your communication and maybe customer service could improve. The actual cleaning was good but I was over charged and I still haven't been able to get the certificate from Fullers. so.....

Chris was very accommodating and professional!

organic

The service guy was terrific and was very kind to work with me while I was trying to do a conference call and speak to him.

I have had y'all out before and you always did a great job but this time it was lousy. The man spent all of 5 minutes in the bedroom and the carpet in all rooms was so wet that it took 2 days to dry. Besides that I could hardly understand what he was saying. Not happy at all!

My carpet looked clean and smelled good and the servicemen( Mike and Ernest) were courteous and very efficient.

This time both gentlemen were courteous and professional. They did a thorough job efficiently and made sure they had completed the redo to our satisfaction. Thank you very much.

no soap to attract more dirt and dries quickly

Your personnel were polite, worked fast and were fair in their on-site pricing. The finished product was exceptional. This was a rental property and I expected an additional charge for spot cleaning, but the standard cleaning procedure resulted in great looking floors.

the tech was polite and professional. the carpet was clean after he left

I have used Zerorez twice within the past three years and my carpets tend to stay cleaner for an extended period of time. I have tried other companies, but the results are never the same. Very satisfied with this product.

Carpets are the cleanest they have been since new. I am dissapointed that we were quoted a price of 169 and then got charged 260 because of one area of pet urine, and then heard a special being advertised for $89 for 3 rooms

It took a lot longer for my rugs to dry than anticipated. I was told 4-6 hours and I could not put anything back until the next day. When I went to bed at 10:30 p.m. the rugs were still damp. The service man was most accommodating and eager to please.

very friendly associates, do a good job cleaning the carpets and upholstery

price, fast service when promised and baby freindly

Did not tell me about me about other specials that were going on on at the time I heard later that day on the radio. Also did not tell e how to assess gift certificate. Super nice guys did a great job saving comp money.

edges were not cleaned.

Even the easiest dirt spots were not removed.

The no harsh chemicals when cleaning.

The way the carpet looks once their clean.
NICE!

Reliable and professional! Most importantly our carpets look amazing! And our Zerorez representative (Luke Mansell) was knowledgeable and helpful regarding additional services the company provides. VERY PLEASED!!!

I was VERY pleased with the job Terry and Keith did in my home. They were efficient, polite and thorough. Not only would I recommmend your company to my friends, I would definitely recommend Terry and Keith! My carpet looks great! Thank you for a job well done!

He went to quickly for me. I would of gone slower to get more up off the carpet.