Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83394 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 21, 2013 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality of the clean was excellent & the quality of the customer service was even better. Ceasar was awesome, next time we use you guys, and we will, we would absolutely ask to have him back. He is an excellent rep for your company.

Report a concern   January 21, 2013 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, friendly people and the carpet looks great after being cleaned, withnpromo, the price was great.

Report a concern   January 21, 2013 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet is really clean, arrived in a timely fashion and were quick about doing the job.

Report a concern   January 21, 2013 — Rated 10 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green products, good service, fair price.

Report a concern   January 21, 2013 — Rated 10 out of 10 by Edward Simon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very reasonable and makes my carpet pretty!!

Report a concern   January 21, 2013 — Rated 10 out of 10 by B.B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Using your special 'water' haven't seen the stains come back!!!

Report a concern   January 21, 2013 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green, safer for our son

Report a concern   January 21, 2013 — Rated 9 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guy was on time, did a great job and wasn't a pushy salesperson trying to add on extras.

Report a concern   January 21, 2013 — Rated 10 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals or shampoos are used.

Report a concern   January 21, 2013 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very happy that you came back and stood by your work. The second cleaning was phenomenal.

Report a concern   January 21, 2013 — Rated 8 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Too many hidden costs.

Report a concern   January 21, 2013 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

If it took a second technician to get the job done, that's what you did and it was done to my satisfaction. Thank you!

Report a concern   January 21, 2013 — Rated 9 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Last person, I believe Kasey did very good job. Now I am Happy now.

Report a concern   January 21, 2013 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

DRYING TIME IS SHORT AND CARPETS LOOK VERY CLEAN

Report a concern   January 21, 2013 — Rated 10 out of 10 by Lee Ann Mills Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Service. Mike Mitchell, the technician was wonderful to work with. Very pleased with the carpets and tile. Still amazed at how good my entry tile looks. It is like a new floor. My carpets couldn't look better.

Report a concern   January 21, 2013 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The customer service was outstanding! !! I will be using you guys again and will be referring to all my friends

Report a concern   January 21, 2013 — Rated 10 out of 10 by J.X.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians were helpful and had a great attitude...will definitely use again..

Report a concern   January 21, 2013 — Rated 10 out of 10 by Sue Brewer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chris was very professional and pleasant to deal with. He explained everything he was going to do. He did a great job and I plan for him to come back in 6 months to a year.

Report a concern   January 21, 2013 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

on time and professional

Report a concern   January 21, 2013 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very clean results

Report a concern   January 21, 2013 — Rated 10 out of 10 by Terry Henry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had new carpet installed about 6-8 years ago and have kept it very clean with a high end vacuums,this was the 1st time we have had the carpet cleaned. I was very pleased how well the Zerorez process worked on the high traffic areas. since I like the fact that you do not use soaps in the carpet
I own my own company (selling & servicing high end vacuums) & its good to see the level of customer service your rep displayed, he was informative and very quick. The Carpet looks brand new.
.

Report a concern   January 21, 2013 — Rated 7 out of 10 by P.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

I have laminate flooring and it would have been nice to put down placit to prevent the water and foot prints from getting onto the laminate Just a suggestion

Report a concern   January 21, 2013 — Rated 6 out of 10 by T.O. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There are areas of the carpet that appear to need touch up, and areas in shower where grout still shows soap residue.

Report a concern   January 21, 2013 — Rated 10 out of 10 by P.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap, etc. Service people are professional.....

Report a concern   January 21, 2013 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was outstanding and worked extremely hard on our carpets. He knew his product well and was able to recommend the appropriate treatments needed. We were very happy with our service and results. Thank you!

Report a concern   January 21, 2013 — Rated 10 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They had to come out twice to clean one spot; otherwise, they were very efficient and did a great job on both occassions.

Report a concern   January 21, 2013 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've used Zerorez for tough spot removal and they've done an amazing job. The technician was efficient and knowledgeable. Zerorez is my first call.

Report a concern   January 21, 2013 — Rated 8 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Add the $8 for gas to the quoted price. It isn't a huge amount but wasn't a good first-impression. The men who did my carpet did a good job--but they came in with me already having one bad feeling about the company. Why not just say $88 instead of $79.95 & then telling me by email I'm going to owe another $8?

Report a concern   January 21, 2013 — Rated 3 out of 10 by A.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Techs cleaned around a portable playpen in our playroom, which could easily have been moved, it is on wheels. Also failed to move a lightweight ottoman and simply cleaned around it. The main tech was odd and made me feel a bit uncomfortable. He shared way too much personal information and spent way too much time talking.

Report a concern   January 21, 2013 — Rated 10 out of 10 by Diane Duvall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that they are enviornmentally safe and leave no residue. Our Tech "Z" was wonderful. He was professional. He was knowledgeble and took great pride in what he was doing.


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