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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No harsh chemicals and did great job. Would use your service again
False advertising, bait and switch.
Results are great and the staff is exceptional.
It was quick and the carpet was dry in no time. The Tech was very new his carpet cleaning.
Leaves no soap residue to attract dirt. Carpets look and feel great. Very courteous people.
Fabulously clean carpets that dry quickly with no residue to attract dirt further.
Cost less, show up on time.
The guys took there time to explain the process, where on time and very professional.
Send technicians who know what they are doing.
I am waiting for Brad to call me on Monday-- I will let you know after that! Kelly in your customer service center has been very helpful.
We really liked Jared and thought he was very professional and thorough. We would be glad to have him do work for us again.
Live up to the talk! The stains in my carpet did not come out as I expected.
Explain pricing on initial call so that you don't find out you will be sending more than you realized.
My very soiled Berber carpet in the den was cleaned by your guy. He did a good job cleaning it and the carpet is definitely a few shades lighter but some areas where many feet have gone before are still pretty dingy. Many question is would I need to call Zeroez and have these areas clean again or do I need to find someone with some form of bleaching material. As far as what you can do to improve, address the questions I have so that customers know what to expect and what needs to be done to solve this problem, if it can be solved.
Service: courtesy, thoughtfulness, politeness, thoroughness, professionalism
Products: cleaning works very well and carpet stays clean longer than others; extra spot cleaner does a terrific job
Still had a few spots in carpet, after drying time.
The people - I have used your company twice and every time I learn something new (why won't this stain come out, how to clean a stain, spot cleaning etc). Thank you to Daniel Jackson for doing a wonderful job. My carpets look so good just like new.
I will use you again and again. Will always recommend your company.
Your service people were polite and did excellent work.
We like the "no smell" product to clean the carpets and the brush to get carpet ready.
carpet gets clean and stays clean
Leaves no residue to attract more dirt.
My price quoted over the phone was $145.00 plus the $8.00 trip fee. After the service technician arrived, he quoted me a price of $480.00! HUGE difference! I understand there are certain variables that come into play when quoting a price over the phone vs. actually quoting a price in person, but a $327.00 difference is outrageous! Had I known ahead of time the cost was going to be near $500.00, I would have never scheduled the visit in the first place. That is excessively more than I have ever paid to have my carpets cleaned out of several different companies I have used. And, unfortunately for you, I will return to using another company & will not recommend your company to my friends/relatives.
Because of this vast difference, I had to remove a few rooms/areas of my house for carpet cleaning, which was extremely disappointing.
Your tech did an amazing job!! The carpet was not cleaned very well by our last (different company) carpet cleaning company and not only did they get out the new soil, but even the "old soil." We have a senior citizen dog and our carpet is 15 years old, so this was just awesome that they were able to get it looking nearly new again. It made the whole house smell better, too. Fantastic!!!
A Water
The carpet feels really clean and I like that there is no residue in the carpet. Service techs who come are very polite. Anthony came yesterday and did a great job on my carpets.
No soap residue
Very friendly, courteous service.
You drew us in with a low advertised price and then up sold us when you got here. You charged us double for our master bedroom which is slightly over 200 sf but gave no credit for the tiny 30 sf bathroom.
My carpets look great and the rates were affordable. I intend to get my carpets cleaned more regularly now that I can trust zerorez to do a great job and it doesn't cost too much for carpets. I wish that it was more affordable to use the tile services. To get less than 1/2 of the square footage of carpet cleaned it will cost 5x as much for a home that is mostly tile. I can't spend $1000 to have my rental duplex cleaned.
Your tech did a very good job of cleaning our carpets. He was very knowledgable of your product and services. He was friendly and was careful with our furniture.
pretty much everything....the technicians (Tom and Hunter) were very courteous and very informative. Everything was explained before, during, and after the treatment.