What our clients think of us!

Great employees, good products

YOUR PRODUCTS CLEAN WEL,THE SERVICE WAS GOOD. ONLY PROBLEM I AM SURPRISE I DID NOT GET A SIGN RECIEPT ON PAYING FOR SERVICE;I CAN'T RETRIEVE IT FRO THE EMAIL SOMEHOW IT DID NOT GO THOUGH.UNABLE TO DOWNLOAD IT.

So far, the carpet looks and smells clean. The man who came out was extremely nice and did a great job.

Carpets did not look that clean. Still have stains, and the carpet is not that old.

I was very disappointed in the guy who cleaned our carpet. He was not friendly and seemed put out. In addition, he took my credit card, rang me up and said thank you. I said do I get a receipt? He said we are paperless. He could have been friendly and shared this in the beginning. This was the first time I had a bad experience with Zerorez. If it would have been the first time to use Zerorez, it would have been he last. Very disappointed!!

So glad that you sent a quality technician to re-clean our carpets. Tom was great!

Ask questions when scheduling the appointment to determine if extra fees will be required. Your ads rave about the ability to clean up pet odor and stains as they are offering special rates for cleaning. The implication is that the pet treatment is included in the special. As the treatment is a substantial increase in the total cost of the cleaning, the right questions and information up front can prepare the customer for the hefty increase.

I have no complaints about the service provider. He worked hard, but even he could not work miracles.

You all have the best carpet cleaning service in the world! I tell everybody about it. The service people were great and polite. They were very efficient.

Green natural cleaning process

They did a great job and very respectful. There was a fair amount of water left in carpet though.

The people who work for Zerorez are always courteous and considerate and the work is always the best possible.

Ricky was knowledgeable,personable, and told me about other services that I was not aware of. I intend on using Zerorez again and will request Ricky. :). First name removed

I did not understand the appointment process since this was my first carpet cleaning experience. The person making the appointment with me made no effort to explain it, did not attempt to answer my questions, and did not forward my questions/displeasure to a superior as I requested.

Luckily your technician doing the cleaning was awesome or my 6 would have been a 3.

Excellent job! My carpets look new again!

I appreciate the cleaning process that does use or leave any solvents in my carpet.

Our carpets look cleaner after Zerorez than with any other servce we have ever used. Your man 'Josh' was very good at his job, quite friendly, gave helpful advice on keeping the carpet looking good, and we felt comfortable with him in our home. When he couldn't get some ballcypress/cedar tree nut sap stains up he got another cleaning product and came back the next day and worked on each stain until he got them out.

Great company, great job, and great employee! We will call for him the next time we need the carpets cleaned.

Jack & Cynthia Lilley

Quick, professional. I love that no chemicals are used.

The care that is given to do a thorough cleaning without damaging my carpet, walls or furniture. The carpet always looks new!

Making sure that when someone come in they complete the job. By this I mean the tile. There were areas on the tile that had spots on it. Around the baseboard and tile you can see white spots. The carpet they did a great job.

no soap

Have technician advise the customer up front of other charges. For example, charge for each spot removal.

There is a large stain on part of my carpet now- the tech is coming back out this week to try and remove it- if it does not come out I will expect a refund or some kind of reimbursement for this damage.
Thank you

the employee was very knowledgeable, on time and did a fabulous job of cleaning our carpets very pleased with the results, I will add this the carpets are a little crunchey in some areas now but not exactly sure why but very pleased with the appearance thanks, First name removed W.

Carpet was not clean, I think they have more dirt than before.You charged me extra for nothing,I am not happy.

They really worked on my stains!

The associate was very nice and the carpet got very clean!

I was not too pleased with the guard, that was sprayed on the carpet afterwards. I was charged for 4 rooms and only 3 rooms were sprayed. I would not do that again.

But the service was excellent. I would recommend Zerorez. I mailed a letter to Seth Hopkins on Joe and Darren. Gentlemen and explained what they were doing.

Sincerely
Name removed

The technician provided excellent service. My carpets look great .

The quick drying and the cleaning leaves the carpets almost like new.

feel of cleanliness. friendly service. Explains everything beforehand I would rcommend to all.