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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean smell
No residue
I think the advertising is a little off. It seems a closet should go with room price unless it is really large.
Use a little less water. It took a little too long for the carpets to dry.
The service guys were wonderful! Very pleasant.
I liked your prompt service and your products appear to have worked really well on our carpet. I like the fact you don't use harsh chemicals to clean. The serviceman cleaning the carpet spent a lot of time cleaning and explained the services well.
My carpet has never been cleaner or smelled better than it does today. The men from Zerorez were very professional and did a great job!
You don't use chemicals and staff is very friendly and professional. I love that we can walk on carpet immediately after they are clean
The carpet was so soft and didn't smell damp or moldy afterwards.
By the way, I did not receive my Fuller's Jewelry $100 coupon which was a promotion mentioned on KRLD along with the 3 romms at $89.
Great job. This is the third times I have used you. Dan and his partner did a wonderful job and I will ask for him again.
Green
Excellent job - carpet and tile look almost brand new!
Technician was very friendly and knowledgeable.
Technicians were very good and did a good job. Nice to work with.
I thought I had permanent stains/odors and you all got them out. Thank you! The only complaint I have is that the pet formula was obscenely expensive ($450)
It really does the job so clean looks like new.
No residue, dries quickly, and makes carpets look fantastic.
The carpets in my bedrooms stayed wet for over 12 hours when I was told they would be dry in about 2 hours
Cleaning lasts much longer than other cleaning processes.
The quality of the carpet cleaning is superior to several others we used when we first relocated to the DFW area. My wife heard Jody Dean endorse the service on his morning radio program and we decided to give Zerorez a try. That was five years ago. We have regularly schedules carpet cleaning services with Zerorez ever since. The results "speak" for themselves!! Repeat business is the ultimate measure of satisfied customers.
the employees are personable
The cleaning was scheduled to be done between 4 and 5. Although I do appreciate the willingness of the operator to get the job done, it was past 10 at night when he was done. Fortuneately the house was empty, nevertheless, it would have been a major imposition had someone been living there.
No harsh chemicals and pet friendly. They technician took time to explain everything and made sure I had no questions before leaving.
For the results we got the price was not worth it. A bit of bait and switch: first tech said $60 per room up charge would take care of dog accident issues. Rug did not get clean in spots (first tech said dark spots would fade) and second tech told me that I needed to get an additional dog stain treatment if I wanted to fix my #1 problem area. It was $75/gallon and I needed 3 gallons apparently.
I told him just to reclean the three problem areas and then we'd call the problem solved.
Glad that I didn't upgrade because the dog accident spot seems fine now. I'll use the $225 towards hardwood. I had already spent almost $500. So spending the additional money didn't make sense to me, especially when there was no guarantee.
Tech 2 mentioned that tech 1 should have told me my options. He didn't.
For visit 2, I received an email telling me how to prep for the cleaning. Didn't get that for the first visit. Strange.
I am happy enough with the furniture cleaning, but that's not enough to recommend your service or use it again.
All services exceeded my expectations. Jefferson was very professional and did an excellent jib.
No detergents, no really bad smell that lingers after cleaning. Chris was great! He explained everything he was doing and all the charges, etc. He recommended other services as well. Our carpet hasn't looked this great in a very long time! Who'd ever know we have 6 kids living here!?
Carpet looks great and just seems so much more sanitary. Prompt and timely service.
My appointment was 11 to 1. The tech didn't get there until 6 pm. When he did get there He did a great job.
The Technician seemed to really know what he was talking about yet wasn't pushy at all. He did a great job.
professional and efficent
I am downgrading 2 points because we scheduled to have Jerod come out. When he was not available, at the last minute, someone should have called and asked if we wanted to keep our appointment or have someone else come out. When Chris came out and was pre-spraying the tile the back and forth sweeping motion was over-spraying onto my wife's books and bookshelf. His response was, "it's okay, it's just orange oil and we'll wipe it off with a rag." I know orange oil will etch plastic. We felt that Jerod was very thorough when cleaning our carpets and this crew was rushed and did not spend enough time. Although the tiles are much cleaner in most places, there are areas where the grout and tiles are not thoroughly clean. The sealing process now has sealed this dirt in. We still had puddles of sealant in some areas after 2 hours. Also there were spots on the carpet near the tile that were not there before the carpets were cleaned and were not there after Jerod cleaned. It looks like dirty water spots. In fairness, perhaps this job was thrust upon them as extra work since Jerod was not available, and they felt they had to hurry the job to get to everyone on the schedule.
'green' conscious
Professional, effective, and as promised
Great carpet cleaning, courteous employees, prompt service.