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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The serviceman who came out was sooooo professional and cordial. Awesome! My carpet has never looked cleaner!
Make sure the charge is similar to previous visits charged to the customer.
Seems to be much more effective than your competitors.
Josh and Brad finally got the pet smell out of our room. For some reason it took three times to get it out. I appreciate all the re-do's that were done to finally solve the problem. Thanks so much!
Great job and very detailed. I was very pleased.
Justin, the young man who came out to clean my area rug, called to let me know when he would be at my house, and arrived on time. He was pleasant, courteous and did a great job. My area rugs look fantastic, and have no more pet odor.
courteous technicians did professional job. Happy with results. Carpet is cleaner, softer and stains came out easier than I anticipated. Would be interested in trying your services for upholstry cleaning.
when the grout in my kitchen/dining room was cleaned, the serviceman sprayed some type of orange smelling stuff on the floor which is how it is done. when spraying , the spray went all over my laminiate flooring in the living room and hallway. when i asked if it would affect the flooring, i was told "no". after he left, i tried to wipe off the floor first with just a rag and then using "bruce" which is what i normally clean my laminate flooring with. it did nothing and now the floor looks worse. this flooring is 12 months old and I waited a long time for it. I called zero-rez this morning. I just talked to the person who answered the phone and they are going to call me back tomorrow to see what day they can come out. I felt i should have talked to a supervisor immediately and they should have had some one out today or tomorrow.
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No chemical smell at all since none were used. Just a nice clean smell. Carpet looks clean and I am very pleased with the results. Stains were removed around dining table.
Have mentioned your company to several friends.
Have all promotions and discounts discussed when setting an appointment
High traffic area did not come clean. Although not promised, it at least came clean for a period of time doing it myself with a rental. In addition, the carpet remained wet for 36 hours, including 24 with two box fans and one oscillating fan running constantly. Although the weather did have a factor in a slower drying process, the carpet was extremely wet, again, worse than when doing it myself with a rental. Maybe that just the Zerorez way.
My technician was working by himself - you were short handed that day. Also, when I called for a quote for cleaning 3 rooms and was offered air duct cleaning, the quote I was given was not the same when the tech got there. That was disappointing. But he would not have been able to clean the ducts anyway since he was working alone. To improve, when sending confirmation to the appointment, also include what the services are for the appointment- (I would have seen there was confusion about what I requested.) Also, make sure when the technicians arrive, there are enough to complete the job. Darwin was very professional and did a good job.
the service was outstanding and quick. I would recommend zerorez to all my friends.
The guy that came to our house was extremely professional. He did a clean test and found that we needed to replace the carpet, not just clean it. He didn't charge me a dime. I will use you with all on properties from now on.
I told the guy when I originally called you that I needed first thing in the morning. When you called with my reservation time, it was 5P - 7P. Luckily when I returned your call the woman I spoke with was able to change it to 8:30 - 10:30. Unfortunately the guy did not get there until 11:30. I almost cancelled at that point because I had plans for the afternoon that I had to cancel, but I really wanted this done and was offered one room free, so I went ahead and had him clean. He was very nice and very professional. But when he gave us the final bill instead of 4 rooms, with one free, he said it would be 5 rooms with one free. He counted our bathroom and closet as 2 rooms. When you came and cleaned our carpets before that was counted as one room because the bathroom only has about 30 square feet of carpet and the closet is only slightly bigger. Together they have around 100 square feet. At that point, I just paid. I do think you do a great job, but I don't think you are the only ones that can do a good job, so I will probably try to find someone else next time.
Very punctual, professional and my carpet feels very clean.
Stains left on hardwood floors and carpets stayed wet for over 2 days.
"Z" was very helpful in explaining the Zerorez process and was very thorough in cleaning our carpets.
That you use green products free of harmful chemicals. My carpet is about 15 years old but it always looks beautiful after cleaning with Zerorez. I have referred Zerorez to many of my friends.
Not push the additional options on the client. Also, the operator kept talking about dog accidents on the carpet, but my dog doesn't have accidents on the carpet. We have a doggy door.
Prompt, courteous, and amazing results.
friendly, thorough does a good job quick
very caring and explained things in detail
no odor after the cleaning and it dried very quickly. thank you
Paid $120 extra for pet stain treatment and still see the stains
The attention to detail that the technician demonstrated. My ceramic tile looks amazing1
The techs are very friendly & professional, they take the time to explain the services Zerorez offers (in this case I had my carpet and sofa cleaned), but most of all, I love that it is completely safe for my children and our pets <3.
I like that the reps seem to be knowledgable regarding the products.
For the amount of money we paid there should not be any spots left on our carpet and there are. The pet smell that we were assured would be gone is also still there. There is improvement there but I am very disappointed in the outcome and would be very hesitant to use your company again or recommend you for anything other than a simple cleaning.