Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83397 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 14, 2013 — Rated 10 out of 10 by R.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman that came was very knowledgeable and helpful.

Report a concern   February 14, 2013 — Rated 0 out of 10 by J.V. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There are three spots in the bedroom which were not removed. walkway into the bathroom was not cleaned- the rest of the carpet looks okay but very disappointed in the quality of the cleaning. I was not at home when the cleaning was done on my carpets and Mr. Last name removed did not catch the spots that were missed. You can reach me at Phone number removed if you would like to talk with me further.

Report a concern   February 14, 2013 — Rated 9 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job. The guy was very professional and did a terrific job..

Report a concern   February 14, 2013 — Rated 9 out of 10 by A.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the way that you do not use any chemicals, and the brush to pick up dog hair.

Report a concern   February 14, 2013 — Rated 10 out of 10 by Rose and Ron Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works .

Report a concern   February 14, 2013 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians were very professional.
All of the spots I wanted gone were removed.

Report a concern   February 14, 2013 — Rated 9 out of 10 by M.K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice technicians , explained , curtious ...

Report a concern   February 14, 2013 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it suctions up the moisture, I like the smell of the deodorizer. And I like the sales guys who cleaned for me. Thanks for everything.

Report a concern   February 14, 2013 — Rated 10 out of 10 by Herb and Joy Weinstein Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, knowledgeable & helpful techs - I love the way our carpets look new and beautiful again! Great product, great job - as promised!

Report a concern   February 14, 2013 — Rated 7 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Pricing! I can't believe that I got a quote of $1,422 to remove built up wax from my ceramic tile floor. Not too many moons ago, we got our carpets cleaned from ya'll and it was under $200 and that's with severl upgrades.
With this extravagant estimate, I really would be leary of doing business with Zerorez again.

Report a concern   February 14, 2013 — Rated 10 out of 10 by Helen Clark Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love no residue left, how fast and thorough they were and so friendly. I was ask several times if there was any thing else the could do for me. Will definitely use them shsin

Report a concern   February 14, 2013 — Rated 2 out of 10 by E.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

This was my first time using ZeroRes. I had my air ducts (6) cleaned, (1) return/intake vent, a dryer vent cleaned, and (2) tile shower closures cleaned.

My technician was prompt and knowledgeable. However, he did not review with me the services to be completed nor did he finalize the pricing (versus my estimate) until after the work was nearly completed. He had great difficulty removing my vent covers and did not reinstall them properly. Several were replaced upside down and the screws are not even fully attached. In addition, drywall debris & dirt that fell out of them was left all over the areas under each vent removed without any attempt to clean up after himself. It was also a surprise to learn after the work was completed, that there is a minimum price of 10 vents per home plus $75 for intake - which was considerably more than I was expectiing since the phone agent indicated $30 per vent and made no mention of a specific minimum number charged. My greatest disappointment though was in the tile cleaning. After spending $225 on both enclosures, my husband and I can see no visible difference in the grout at all. Based on the time spent in my bathrooms, I am not even certain what was done. I feel as though I could have accomplished a better result with Tilex and saved myself a great deal of money. The dryer vent was cleaned as expected, though again debris left on floor below it.

I had planned to have your service back again to clean my vehicle upholstery later in the month. I also had planned to use your service for carpet cleaning in the months to come as my new carpet needed it. Following this experience, I am left uncertain as to whether or not that is a good idea.

I do know that my vents were cleaned and I'm glad to have had that done - despite the issues that were a disappointment. I am available by phone at Phone number removed, should management decide to call me for follow up discussion.

Report a concern   February 14, 2013 — Rated 10 out of 10 by Marian May Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was awesome!

Report a concern   February 14, 2013 — Rated 10 out of 10 by L.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, through, good results

Report a concern   February 14, 2013 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional staff and no chemical smells after the jobs done

Report a concern   February 14, 2013 — Rated 6 out of 10 by S.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

All of our carpet was not cleaned. It was a very small area. I contacted your office 2 or 3 times and sent pictures of the area and was told that someone would contact me. This was in January. It wasn't until last week that I called again and then Brad called and set up the appointment to have our area cleaned.

Report a concern   February 14, 2013 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have never found a product/service to meet Zerorez's standards. The outcome is always so amazing that it never fails to surprise me. Your pricing is fair. There is never an odor in the house as sometimes is the case when chemicals are used. The carpets are soft and much original texture restored.

Report a concern   February 14, 2013 — Rated 10 out of 10 by Jason Lalonde Zerorez Dallas/Ft. Worth
What do you like about our products and services?

100% Green, 100% informative 100% not annoying salespeople

Report a concern   February 14, 2013 — Rated 10 out of 10 by E.A.M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have use zerorez for years and I have found the cleaning method superior to any other method. Stains do no reappear and I know it is a safe product with no smells. When the service agent puts on foot covers before he enters the front door you know they will treat your carpet and furniture carefully. I would not use any other company. I find the personell to have the work ethic to go beyond my expectations.

Report a concern   February 14, 2013 — Rated 7 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Present a pricelist of your services.

Report a concern   February 14, 2013 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The work was magicial. My carpet HAD horrible stains- service rep was the extremely considerate and pleasant.

Report a concern   February 13, 2013 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Had our cArpet cleaned 3 times with you guys. This last time was only time they used the machine that pulled the hair and dust up before using the steam cleaner. I was amazed at the uck that came to the service and very disappoints the first two times cleaned your guys skipped that step. We paid over $400 and did not get the full cleaning in several rooms. Now I'm wondering if those rooms are really clean?

Report a concern   February 13, 2013 — Rated 10 out of 10 by Fern Adams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez products did an awesome job on my carpets. Also very pleased with their services & the technician was a professional. Would highly recommend Zerorez to anyone.

Report a concern   February 13, 2013 — Rated 10 out of 10 by V.C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service is excellent, but I have used this sevice twice and both through listening to Jody Dean on the radio, KLUV, and both times I have never recieved the promised Fuller's Jewerly Store $100.00 coupon. So even though I like the service I feel you do not keep your advertized "sales" pitch or word on this one commement. I questioned this last time and did not even get a response, I guess I will see what happen's this time. I could say I recommend your product, but not your word.

Report a concern   February 13, 2013 — Rated 10 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had thought my concrete stamped floor to be forever ruined. I was wrong. All my scrubbing doesn't hold a candle to what y'all can do. This sounds so hokey, but it's true: my floor looks like it did when it was first installed. It hasn't looked like that in many years.

Report a concern   February 13, 2013 — Rated 10 out of 10 by Mary Boone Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soaps, no residue, environmentally friendly and it works!

Report a concern   February 13, 2013 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look great, thanks to Joe.

Report a concern   February 13, 2013 — Rated 10 out of 10 by Sarah Rosales Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Josh, our tech was very informative, professional and helpful with ideas of how to keep our carpet life going. He presented solutions to the issues we have in our household and informed us of what his process was through the entire process. I felt comfortable with him being in our house and felt that he did an amazing job of cleaning our carpets and presenting solutions for us. We would definitely recommend Zero Rez and Josh to our friends and family.

Report a concern   February 13, 2013 — Rated 10 out of 10 by T.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That it is chemical free and safe for children. Technician was great!

Report a concern   February 13, 2013 — Rated 10 out of 10 by E.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The machine that pulls up all the dirt from in the carpet was cool, and the guy who came to home was very professional.


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