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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and product. Your associate came in an expained everything that was going to occur and then talked me thru the process. In the end our carpets looked awesome. We have used a few other services in the past but I think we found the new benchmark.
Ricky was so pleasant to talk too and had great customer service. He went above and beyond when discussing what Zerorez offers. (Ducts, carpet cleaning and washing title). He even took the time to "try" cleaning my title to see if it would even work. He was passionate about the company.
Be on time for a service window. 11-1:30 and then show up at 3? Unacceptable. Complete waste of a day off.
I like that there are no chemicals being used on my carperts, and the technician that arrived at my house was very helpful, friendly and seeemed to be a hard worker. Thanks First name removed
The process used to clean the carpets. First day back, they llok great.
1. I felt the overall price was high.
2. We had pet urine problems, and we paid for pet stain removal. After the first cleaning, there was still odor in the bedroom. Terry came back out and cleaned the area again, but the odor is still there.
You quoted me a price of $89 for 2 small unfurnished bedrooms but when the tech arrived he said that in order to get clean carpets I would have to pay $60 more for conditioner. I paid the $60 but the heavily trafficked area did not get clean. I will not use you again.
Efficient and effective
Easy to schedule, and the carpet cleaning was done quickly!
The fact that you don't use chemicals. That's important to us because we have a crawling infant.
First, I appreciated our technician Valton. Very personable and professional. Good energy level. Did an excellent job.
Second, my carpet and rugs came out looking great. We will definitely have you back.
Carpets look great. The person who cleaned my carpets was great.
Several things:
*When I scheduled the appointment I told them that my husband & I would not be there that they could discuss everything with my sister-in-law. The girl on the phone said that would be fine. When the guy got there he said they can't do that & had to talk to me. We were at a conference and had to walk out just to tell him to talk to her and he said ok.
*We were offered a special of $89 for 3 rooms. When he got there he said there were stains and it wojld be $240 to clean them. I wouldn't need them cleaned if they didn't have stains. If that is with the discount I can't imagine what your full price would be!!
*I requested to get my furniture cleaned. Was told I couldn't get an estimate until the tech got there because it's done by the foot and by certain materials. I've had my furniture cleaned many times by other large named companies. They have a set price and I can find that out online without even speaking to anyone. There was no measuring. Then he quoted almost $500 to clean a couch, love seat, & chair. You have got to be kidding me!!!!!! I paid the last company $150 for the same thing!!
Your prices are absolutely ridiculous! Someone needs to do some comparison pricing and ajust your companies prices. I tried Zerorez because of the referral from KLTY and have a friend that used to work for you all. But never thought I would be told that it was going to coadt me about $640 to have my small living room, 2 short hallways & furniture cleaned!!! Stanley did it all for less than $300. We'll go back to them.
It was just really expensive. I think our guy did an excellent job, but geez it was over $400.00. That's a lot of money for carpet cleaning
I feel the company is focused more on upselling than carpet cleaning. I expected that given the low intro rate, but it was still a bit annoying.
WE WERE OVER CHARGED.
clean and very little water used
I love your cleaning products; they are superior to any others I have tried and your services are variad and professional.
Your products work much better than the standard cleaning products and I love that you offer so many variad services.
friendly, hard working staff and wonderful service
The first 2 cleanings were very bad, but you kept up with me and made it right! I really appreciate your willingness to make it right--- nice work! I am a fan!
A fresh feeling was really apparent after the service. Also, the servicemen were very polite and wanting to do a good job.
Do what they are supposed to do.
my carpet did not smell very good after a few days, and I ended up having it recleaned. It also was very 'crunchy' leading me to believe that there was still quite a bit of dirt in it. When it was recleaned, I watched the amount of dirt in the coming out. If Zerorez removed any dirt out of my carpet, it wan't much.
I thought 60 dollars a room for spot treatment was high. got rid of the spots but not all of the pet smell
Our carpet is cleaner than ever before and your personnel are professional and knowledgeable. The results are consistently outstanding and we will continue to use your services.
The people came in and were very professional, did a great job! I am not sure but I thought i was supposed to get a reciept on my email, Could you please send one, We are trying to sell our house and i need that to show i cleaned the carpets, thanks, First name removed
I was amazed how well the carpets looked after cleaning. Pet stains and odor completely eliminated.
They work. Service is excellent. Done in a timely basis
It removed all of the stains very well and the serviceman was very professional.