Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83397 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 20, 2013 — Rated 10 out of 10 by Sarah Bailey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good customer service and the cleaning is always amazing!

Report a concern   February 20, 2013 — Rated 10 out of 10 by Marty Davis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Randy was our technician and he was excellent. Was very professional and carpet looks like new. We had my mother in laws very stained carpet revitalized!

Report a concern   February 20, 2013 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Just about everything -- I was so impressed with Joseph -- and thrilled with the end results!

Report a concern   February 20, 2013 — Rated 10 out of 10 by Brandi Korte Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tile looks almost brand new! It has never been professionally cleaned so I was very impressed with the amount of dirt and grime you were able to remove. Carpets look fantastic too, especially for being over 8 years old!

Report a concern   February 20, 2013 — Rated 10 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough cleaning of my carpet without detergents by well trained technician.

Report a concern   February 20, 2013 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products do a good job with a professional serviceman.

Report a concern   February 20, 2013 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets were extremely clean and the 2 men who came to do the work could not have been more pleasant.

Report a concern   February 20, 2013 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It cleans well and leaves no reidue.

Report a concern   February 20, 2013 — Rated 9 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, courteous, and amazing results. Good price too.

Report a concern   February 20, 2013 — Rated 10 out of 10 by L.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Discount Mailers

Report a concern   February 20, 2013 — Rated 10 out of 10 by P.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians did a great job of getting my carpet clean! Your scheduling department needs to be more careful, though. The crew arrived at my house 1 1/2 hrs past the window I was given.

Report a concern   February 20, 2013 — Rated 8 out of 10 by I.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpet cleaning was great, but it seems that it was a bait and switch scheme. Yes, the original special I sign up for, but with the stains I had, the additional cost was better and took out 99% of the stains. I didn't see the difference between the treatments. How is the consumer to know what would have happened if only the original treatment was given. Big secret. Also there was a misstep on the technician determination to get the wax off of my floors. He has to come back to do it again. I made this appointment on my day off which was a Federal Holiday, the technician wanted to come back the next day to finish the work. I explain that my days off were only the weekend, and he said he didn't work weekends. So now someone else is going to finish the job.

Report a concern   February 20, 2013 — Rated 9 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

scheduling was easy, technican contacted us in advance as promised and showed up on time. Service was friendly and well done. It was obvious the tech was careful with his work and and took the time to do it correctly.

Report a concern   February 20, 2013 — Rated 9 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, good equipment, cleaning done as said, my house was protected using appropriate equipment.

Report a concern   February 20, 2013 — Rated 10 out of 10 by E.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the professional manner in which your employees do their work. They are clean and efficient and explain what they are doing very well.

Report a concern   February 20, 2013 — Rated 8 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Coordinate dispatch with customer with cleaning guys.

Report a concern   February 19, 2013 — Rated 9 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

THe first service was less then adequate. The edges of the floor remained dirty and there plenty of missed areas. The company sent a second tech who was relentless is his job and the floor was perfect. He obviously takes great pride in what he does

Report a concern   February 19, 2013 — Rated 9 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the way he got the dog urine smell out of my carpet. He was very polite and professional.

Report a concern   February 19, 2013 — Rated 5 out of 10 by D.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was told by the service man that I would need a pre-treatment because of the pet odor - this costs me an extra $120 - I don't feel like I got my money's worth - my carpet is somewhat cleaner, however not $310 cleaner! I still have some spots that showed up after it dried. He was here literally less than an hour. I am disappointed in the outcome.

Report a concern   February 19, 2013 — Rated 0 out of 10 by A.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Not what i expected.... Looked the same when complete. The gentleman was great and professional but the carpet wasn't like new.... I've cleaned my own carpet before with a rental and it looked better.

Report a concern   February 19, 2013 — Rated 10 out of 10 by F.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

ever thing..the tech did a great job...
we have used you before and will con't to do so

Report a concern   February 19, 2013 — Rated 6 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Price was not what was quoted and was also told could walk on it right after and then told 4-6 hours and that could ha skin which is why we used you in first place was for less chemicals. Also asked for a morning appointment when first called and when called back with time they told me afternoon was all that was available. Stains also are very visible however the tech did tell me there was a chance of that. So I so not know I anyone else could've gotten them out or not. Perhaps not.

Report a concern   February 19, 2013 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician, Z, was very informative & friendly. We are very grateful for the deduct of one room after we called in when our two hour window became four hours or more. The carpet looks good & we're looking forward to receiving our life time air filter. Z told me to mention that I did not receive my jewlery coupon on my receipt, should I call this in, please advise. Thanks again for great service!! The Waltons

Report a concern   February 19, 2013 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin does a great job and is very detail oriented!

Report a concern   February 19, 2013 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your Technician Valton M was a very courteous person. He did the work very quickly and thorough. I do think a time frame of 4:00 to 6:30 is too late for you to schedule appts., only because if you are the last person it's late to have to schedule the rest of your night.
I am impressed with the professionalism the technician showed and the outcome of the appearance of my carpet when completed.

Report a concern   February 19, 2013 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals and the results great.

Report a concern   February 19, 2013 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was friendly, understanding, and knowlegeable. The results were better than he told me that they will be.

Report a concern   February 19, 2013 — Rated 10 out of 10 by Tom & Cynthia Coughlin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very efficent and friendly could have asked for anythingmore

Report a concern   February 19, 2013 — Rated 10 out of 10 by R.P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Sam and Russell were courteous, friendly, thorough, and fast. They explained the steps of the process and kept me in the loop the entire time. I was very pleased.

Report a concern   February 19, 2013 — Rated 5 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

While you say that there is no residue and so carpets should stay clean longer, I already see areas that are looking dingy (the same ones that looked dingy before they were cleaned), so I'm not sure that I think you do a better job than other companies.

Also, how do I go about getting the promised $100 gift certificate to Fuller's Jewelry?


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