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based on 85476 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything. This was the second time I have used Zerorez and I will continue to again in the future.
My carpet never looked better the young man that cleaned it was wonderful.my carpets looked
like new when he finished just like he said they would.
I have already gave some of my friends your name and phone,
Everything is geared toward the healthiest possible atmosphere in your home. Also, Roy was extremely professional, presentable, and knowledgable.
Clean and efficient way to get the dirt out of our carpet. Joshua was very professional and made sure he met our service needs.
Brandon was very informative took time to explain everything and I'm quite satisfied from start to finish. I have my sister sold on it.
The workers were beyond awesome.
I love the fact that you don't use chemicals on my carpet. Your treatment leaves no residue for my children to get all over themselves. Because of the high powered system you use for extraction, the drying time is hours & days less than other services.
No harsh chemicals
on time, very thorough, clear explanation of service
The carpet looks great, it was barely damp when the tech left and it is a good value for the money.
Called in with Kluv names and was suppose to get 2 $50 gift certificates. Guy said he had nothing on his email to give me. I had asked to get an estimate on Duct Cleaning with the intent of having it done. Driver did not have the equipment to do so, you lost a big sale. He said he could come back in the morning and do it all. When he called the dispathcer suddenly he could not. I was interested in getting it done that week. Was also going to have upholstry cleaned. Decided not too. I feel like you really let me down. I will share my misfortunes with others. I guy did the steam cleaning of the carpet and did a good job.
friendly - carpets looks great and dries quickly
Joshua the technician that came to outlet property. Very proffessional & educated
Apointments need to be closer to the scheduled time
No chemicals, great customer service and on time arrival. Tony as a professional and very knowledgable
there was no odor, in fact it smelled clean. it dried quickly, all spots came out and I mean there were SPOTS!!! the technician was polite and speedy and most of all, thorough.
i'm glad I tried it, your radio ads pulled me in. thanks
Either add the 10 dollars gas tax in or do away with, One thing people hate is adding things to the cost over the phone.
We were amazed at how clean and soft our carpet was when they were finished. It dried very quickly, and we had everything back in place in record time. Justin and Miguel were respectful of both our time and our home. We loved that they even added another service at No Charge. Justin explained the full process and what to expect every step of the way. He also provided us with the complete price before they started the work and gave us excellent recommendations and ideas as the work progressed.
My schedule was for 1:30 - 4:00. I received a call about 2:15 telling me the time would be closer to 3:30 or 4:00. It was about 4:30 by the time Dennis arrived. He was thorough and courteous. We were overall pleased with the results. There is one "dye" stain that he was not able to remove.
Had a service scheduled from 4 to 6 pm on a Friday and was told I would get a 30 minute notice. At 5:45 pm I called and was told the technician was on the way. At 6:30pm I called again and was told the technician was again on the way. When I complained about the lack of communication. And delayed timing I was then told that my window of arrival was really 4 to 6:30pm and the tech was only going to be 15 more mins. That was a complete lie my window was always communicated to me as 4-6pm. The 6:45pm arrival made me almost an hour and half late picking up my children. Totally unacceptable to not respect customers enough to communicate and then try to change information.
Caesar was the best technician we have had for any service we have had at our house! Not only was he very professional he had pride in his work! He
No residue left and ease of scheduling
The customer service
The carpets look a lot better and I like that there is no chemical residue
Not quite a good as last time. Still better than other companies.
your quality of cleaning is beyond reproach
timely,ood service, reasonable price
The sevice tech was very helpful and professional. Carpet looks and feels very clean.
zero residue
Our technician worked very hard and went the extra mile.