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based on 85476 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals soap just water. My carpets look like new and they are very old!!
I like that they are green and our carpet looks and feels like new again.
Adhere to the Quote given by your salesman
This was my third time using zerorez. Brandon was the BEST technician we've had. He was very thorough.... My carpet is cleaner than both times before.
sucking out the junk and hauling it away! And, no chemicals!
everything
I like that you do not use a lot of chemicals and that you tell me what a service will cost before you perform the service.
zero residue and prompt service
The carpet looked much better, without toxins or soaps.
Very quick and friendly staff.
Only problem, the upgraded cost to get rid of the pet stains did not pay off. The stains are returning.
didnt appreciate the sales pitch or the sneaky "dirt in your sofa" trick??? Never got the perks promised with the add either.
Why a $10 sur charge for gas???
How clean the rug was! No after odor, rug was no crusty from residues, felt clean.
Technician knew the product and was very informative
Luke was great! Timely, courteous and professional. We will definitely use your services again and we will request him for our appointment. Thank you!
The carpet was very clean.
no harmful chemicals, carpets look great and service was great.
fast, friendly, and fantastic job
Very professional and educated. Nolan was great!
Excellent customer service. Product was explained in detail.
ron was great!
I like the services and cleaning products. The carpets smell fresh and the men do a good job.
They are clean. Ernest was very nice and did a great job.
Your associate that you sent out sold your product. Very fun to work with.
Knowledgeable zero rep
They did a great job. My 12 year old carpets look as good as new. I am very pleased
They were an hour late, and didn't know much about the gift card I was supposed to recieve to a local jeweler. Also parts of my carpet are still wet
Very good.
Joshua, the young man that did our service made the entire service great. He explained everything he was going to do and kept me posted on his progress, he was very sensitive to my time constraints. I have already recommended zerorez to a friend.
Service was good - but had to block a second time to have one room redone. I was told I would receive a Fuller's gift certificate in my email but did not. When I called for a redo on the bedroom I reminded them about the certificate and was told they would mail it. I have not received the certificate by mail either. Disappointed that there was no follow thru on the promise of a gift certificate. I booked Zerorez because they did such a good job when I had them out in December 2011 - not because of the gift certificate. But, if you say you are going to do something - then I expect you to do what you say. Simple.
The technician {Josh} was very professional and really seemed to enjoy working for Zeroez and his job. However, the air vac hose was not working properlyl and as a result there was much more water left in the carpet then usual. Josh did his best to get out as much water as possible. We turned on our air conditioner and ceiling fans to dry the carpet. The dispatcher did offer to have a box fan dropped off at the house; and I did decline the offer. After I spoke to the dispatcher, one of our air conditioners went on the blink - so I figured it was just one of those days. IWe have used Zeroez, previously, and this is the second time that there was a problem with the equipment. The technicians have all been great.
I was very pleased with the results and the techs were very prompt and professional.