- Phone: (214) 372-5326
- Visit Website
based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals. It take take longer to dry than technician stated, and I have not received an email receipt as yet as promised or the $100 jewelry store gift certificate ppromised on the promotion with Ktly.
One of the best things about your product, for me, is the dry time. I was amazed that the carpets could be cleaned on a weekday night and be virtually dry by the next morning. From my prior experience, we would have the carpets cleaned first thing on a Saturday and the carpet would still be damp on Monday morning when we came in to put the furniture back in place. Zerorez finished cleaning about 9:00 pm and when we came back the next morning nearly all the floors were dry, I was very impressed.
Your products are good and they work well just as your advertisement states but what I did not appreciate was the $99.00 lure for your services only to find out it would cost me over 300% to get that result. I am not going to check the box below because I do not want you to lose business but be more upfront about your special deals!
Thanks
First name removed
Gets my carpet super clean!
When Tim arrived and looked at my carpet, we both knew that the carpet had issues. However, he took great care and the carpet turned out beautifully! I was very impressed with the results and especially with Tim. He is very caring and a wonderful asset to your company! I would recommend Zerorez to anyone and when I am able to take advantage of other services that your company offers, I would request Tim Moore.
I love your product, which is why I keep using you. I love your technology, but at times get a technician who for some reason doesn’t seem to take advantage of it. I don’t know why Kermit had to come and do the job of another technician who just did not get the carpet clean. It had only been three months since it was cleaned by Josh who did a perfect job. Since we were having tenants moving in the next morning Kermit was able to fit it into his schedule. He did a perfect job and he worked hard with a smile! I really appreciated you for sending him at the last minute to correct the problem.
Carpets look like new and stay clean longer.
Earnest came to our house was very professional. We would definitely recommend again.
Do the job right the first time
Your pricing was far far higher than anything we have ever experienced with any carpet company in the 20+ years we have lived in our home.
hidden charges/deceptive promotion, showing up after promised range, not very friendly
The service person was very friendly and knowledgeable. His name was Jarad I think. He did a great job explaining everything to me and did a good job on my carpet.
cleaned carpet well
Carpets are very clean
Customer service, knowledgeable technician that cared about doing a good job.
I like that your service does not use any harsh chemicals to clean the carpets, so it is safer for my children. I also appreciate that the price quoted to me over the phone was the same price I was charged. The service technician was quick, did a thorough job, and didn't try to "up sell" us.
If this was my first experience wit Zerorez, I would not recommend you to anyone. The carpet was left wet (it took over 24 hours to dry) and the technician didn't put blocks under the wooden furniture legs to keep them off the wet carpet. I just hope the carpet is not going to be stained from the color on the wood. Very disappointed in this trip where I was raving about the service from my first experience.
I like the way the carpet is raked when it is cleaned. It looks wonderful.
The service is the best we have ever had. Joseph Hernandez had the best customer service.
Please keep your employees!! Great service and good quality.
Thank you
no pressure. and the new machine that brings up dirt before carpet is cleaned.
clean product, professional service person, knowledgeable service person, transparent discussion about pricing, great results
I love the way Chris, our technition,explained everything so thoroughly and did such a great job on our carpet.
The results were impressive! I was just looking for the carpets to be cleaned, but they were transformed! It took 5-10 years off the look of our carpet.
No chemicals and the carpet looks great!
Very nice people. Very safe product. I will recommend to everyone I know. Keep up the great work!!!!!!!
The actual price doubled what I was quoted over the phone. I felt bait and switched.
The fact that the cleaners used are safe for the environment, people, and pets was the biggest reason we used zerorez. We are very happy with the results.
Chemical free
A little early to know about the product itself and how it performs over time, but the technician that came to my house was excellent and gave superior customer service.
Fast, friendly and a great job without pressure to up sell.
It was quick and is clean