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based on 83400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer friendly, great service, efficient
Professional and explained what needed to be done
Improve on your price quotes. I went to the effort of having someone come out to estimate stretching 3 areas in my home. I was quoted 1.10 per square foot over the phone, as well as for the estimate. The estimate came in at about 500.00. When it actually came to doing it an paying for it, the price jumped to 1.25 per square foot and the total cost of just the stretching came to over 1000.00!!!! I understand the add-ons for the carpet cleaning, but I thought I was pretty safe with the stretching estimate. I ultimately did get it for 1.10 square foot, but even at that it was still over 1000.00. The guy that estimated said the stretching was guaranteed for 5 years. The guy who did it said the guarantee was only 2 years. Why the discrepancies in your prices???? I wasn't happy about all that. Also, when I made the appt I specifically said I wanted the stretching and cleaning done on the same day, but yet, the first 2 guys arrived without stretching equipment. You need to improve your communications!
Quality of work and professionalism of team.
Out technician (whose name I knew, but have waited so long to fill out the survey that I forgot it), was marvelous. No muss, no fuss. So polite and efficient.
I like the 'green' approach. We are really clean -- and believe me, we had PET STAINS.
Thanks for getting us back on track.
gypsy jane merz
I like that you have a product that is 100% effective. I like the team you sent out yesterday -- they have the ability and sense to understand clients' specific needs and respond to them. The first team that came about 6 months ago were young and came and did exactly what was ordered and were not as well versed at salesmanship. That comes with maturity and experience. I will refer people to you and work with your office to make sure we get each name to your referral list. I have an interior design firm and my clients will certainly hear about Zerorez.
No chemicals
My carpets were cleaned beautifully and quickly.
I loved how fast they dried.
The technician was very polite and moved expeditiously.
Scheduling was hassle-free and your technician showed up when expected.
I was quoted a price but when the rep got to my house to clean I was quoted a price three times the original. It was for additional cleaners.
Good cleaning without chemicals.
There was no chemical smell afterwards. My wife was very pleased with the job and I was very pleased with the tech (Daniel). Great job! Our carpets feel like new and look that way too.
It's clean with no crunchy carpet.
I was disappointed at the high price for any additional treatments. I got hooked in on the special basic price and was not preparaed for the exorbitant prices for pet treatment.
Environmentally friendly and very good dry time..
Joseph was outstanding. He represented your company in an excellent manner.
On time, professional, and experts at cleaning and dealing with pet odors and stains.
No chemicals.
On time , professional
very pro and knodledageable
Great Techs. Great product. Floors not to wet.
Safe products, and service was fast and efficient
No soap build up.o. Please send hard copy of invoice. Could not open attachment.
Great carpet cleaning
This is the third time I have used Zerorez. The first two times, I was extremely pleased and is why I continue to use your service. This time, however, I was very displeased. When the technician arrived he had trouble pulling the van into my driveway, it took him several attempts and he left tire marks on my lawn (I have pictures). He did not even mention nor did he apologize for the damage to the lawn. I have appreciated previous technicians for being very neat in their uniform, which has left a good impression on me. This technicians shirt was untucked and one side of his collar was buttoned down while the other was sticking straight up in the air. Als, he did not appear to be sharp, as in he was either very tired or slightly intoxicated, although I smelled no alcohol. He stumbled over the basic question of how much an additonal room would be. Based on my previous experience with other technicians, I will likely use Zerorez next tie I have a need, however if there is a repeat of this experience, it will be the last time.
Daniel the service tech. was sooooo nice and friendly, I would recommend Zerorez to friends and family just for Daniel alone. The carpets were sooo clean and nice that I think I will only use Zerorez for all my flooring needs.
I like that you don't use anything but water/steam to clean. I like that you call before you come. I have dogs that need to be put out.
I was quoted a price over the phone and when teh techinician arrieved he asked me to pay 3 and a half tims more
Your service reps are very kind and respectful to me,my home and my personal property. The work was clean and good results. I will recomend to friends.
Clean carpet without any residue
Friendly knowledgeable technician and recognizable results.