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based on 83400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
chemical free cleaning
you're prompt and effective.
The company I previously used didn't consider my living area as three rooms and the carpet dried much faster using their method. The technician was a courteous, efficient, businesslike young man, I only wish he had replaced all the larger furniture items, such as sectional sofa that I had to replace the next day myself.
Your tech was very respectful and helpful. He did a great job I was impressed with how the carpet came out. I thought I was going to need new carpet but that was not the case at all. Thank you !!!!!
Very diligent in getting the job done
I don't know if it was the technician or the company; but I didn't feel very important with the service given. The special you are running at this time says 4 rooms for $99. I had 3 bedrooms (I might add two of which are maybe 10x10 at the most) and a small hallway consisting of maybe 28 sq ft. and then a stairwell. I was very disappointed to find the tech did not clean the closets. When I complained, he told me he could do it for $20 a closet (& you should see the size of these carpets). I know your add says up to 200 sq ft per room; just seems funny with the small spaces I had, he couldn't include the closets. There wasn't one piece of furniture in this place, so the job was easy; he didn't treat any spots; even though we paid $5 per stair, he didn't do any extra work to the stairs than he had to the rooms; he did not wear booties even though it had rained the day before and the ground was wet; and he wasn't there even 45 minutes, that's how easy and fast the job was. I haven't been back to see how it looks now that it has dried, (it's a rental)but the customer service left a whole lot to be desired.
The day after the technician left, I noticed in the daylight that my NEW sofa(which had just been delivered in perfect condition the morning before Zerorez came to my home)had a couple of smudgy spots---one on the left armrest, another on the left seat cushion---which were not there before. Since that was the ONLY piece of furniture in the entire room, and I asked him to scoot it away from the wall, shampoo there, then scoot it back and put the styrofoam pads under the feet,(which he did), I must logically conclude that there must have been something on his hands which soiled the sofa. We have no children or pets, and we left the house for several hours returning late that night and retired for the evening. Could you please clean, at no charge, the smudgy places on my week-old sofa?
This would make things right. The technician was friendly and helpful and I was pleased with his service except for the sofa issue. This is the 3rd time I have used your company. Thank you for your attention to this matter. Name removed Phone number removed.
Completely green. Really cleaned the carpet. Was able to walk on it right away.
Got 18 month guarantee with the scotch guard.
And Darwin was so helpful, so polite, and did a great job. We will definitely use Zerorez again.
More professional sales associates
The rep was on time, explained the process and did a great job. Thanks!!
Very Professional team. Both Tony and Ben did an amazing job!
Excited to pass along to neighbors about the quality of service.
Clean carpets.
Very thorough cleaning with no soap residue nor harmful chemicals
Everything from the start to the finish.
Lower pricing
No residue left in carpet. Good service.
Courtesy and clean
The truth is I have and will continue to recommend you to friends...HOWEVER, you have problems with communications! Anthony was wonderful and did an excellent job on our carpeting. Jeff Evans manning the phones was very knowledgeable and helpful. I am still, however, awaiting a call from a "supervisor" to get my tack strip and z-bar replaced. When the carpeting was stretched last week, Kermit didn't have what he needed to complete the job. He assured me the rep coming out last Monday (Anthony) would have it. He did not and wasn't aware he needed it despite a message I left early Monday morning to remind your office! That, and a few other glitches along the way have been an unfortunate annoyance and didn't have to happen. Sign me "still waiting in Highland Village".
The staff are polite and professional. They give good advice on keeping my home healthy.
Nolan was fantastic................
fast, great job
reliable, clean and unique
no odor
Your technician was courteous (Tony) and prompt. He did an excellent job. I was concerned it was taking a while to dry but it was a cloudy damp day. Was dry by the next morning.
Anthony, the technician was knowledgeable, professional, and courteous. My carpets never looked better!
Said they would be here at 4:00. They showed up 1:15 mins late.
They walked in with muddy shoes. Carpet cleaning guys with muddy shoes.
They drug their vacuum hose across the newly planted flower bed breaking several of them.
The cleaning itself worked great but the rest of it made it an annoying experience. The guys were nice but careless in the instances I stated above.
I was not aware of the extra cost for pets. I think the tech did a great job and I'm happy with the carpet but it cost more then what I originally had thought it would be. I prefer to know up front that pet pre-treatment is extra because 90% of the people I know get their carpet cleaned because of their pets!
Great job on my carpets!!
I appreciate the fact that when the first set of techs left my carpets way too wet that Zerorez did not hesitate in having someone else come out and fix the problem. They sent Austin who was amazing and so kind about explaining everything. He several times had me check to make sure the carpets were dry enough. Now my carpets look amazing. I have already been telling others about the great job and excellant customer service. In addition to the wonderful organic products. Thanks for everything.
I am very pleased with the job that was done on my carpeting, I'm just disappointed in how long it took to get you out here.
I was somewhat pleased with the work that was done on my Saltillo floor tile, but I'm still waiting for you to replace the missing tile that I was promised back in December. Another thing that left a sour taste in my mouth was the damage that was caused to my walls. The stripping solvent took a lot of paint off, which forced me to scrape, prime, and repaint all baseboards, lower cabinets, and some walls.