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based on 85088 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was great. Only thing I have to say is that I paid extra forvthe pet I trearment in the dining area and it s r ill has a smell where as the ad markets odor eliminating.
Tim was very knowledgeable and helpful to all of my questions.
It was quick, dried quickly, and I liked the fact that you don't use detergents. My technician, Joe did a great job on the pet stains!!
No residue and my white carpet always looks brand new when it's cleaned. Like the specials you run as communicated by Jody Dean on KLUV.
this time, I took advantage of the $50 off "other services" and sent some wool/silk area rugs into your store to be professionally cleaned.
I love the way the carpets are cleaned and no residue is left to make it get dirty faster
I like that they are natural products, without chemicals
products are very satisfactory and service was friendly and professional.
Arrived on time, good explanation of service and products by Chris.
The fact that you use no soaps or chemicals to clean the carpet.
The service was quick and easy.
Unbelievable - carpets "almost" look new. Your method of cleaning is everything your commercials say it is - couldn't be happier. Would be happy to be a spokesperson - first time I have ever offered this service. Extremely pleased with the tech, Chris. He presented himself professionally, explained what he was doing and discussed additional services available. He is a wonderful asset to your Company. Will surely use Zerorez again.
Have been a customer for five years, this was the first visit where I was not satisfied with the job. All it took was a phone call and with no hassle a follow up visit was scheduled. The customer service rep who made the follow up call did an awesome job, carpets look just like new.
Thanks First name removed
The care and attention to detail by the technician was superior. The carpets came out great. I liked the fact that no soaps were used. The technician made the service much more pleasant and was very friendly. He was detail oriented and cleaned every nook and cranny we have. I would recommend ZeroRez again but with the same technician, Jared. He did a fabulous job and we couldn't be happier.
Clean, no residue and very professsional
The carpet was very wet after he left at 6:30pm. Tech said it would dry in 3-4 hours. It was still wet in places 12 hours later. Also he did not mention the $50. gift card I was told about when i scheduled the appt.
Everything was very clean. Service was fast and drying time was short.
That u stand behind your product
A closet was not done and some pet stains missed.
The cleaning was good. But the Oder at thy finish was bad
Technician was great. No complaints. However, our timeframe was 4-6:30 and the technician didn't show up until 8:45. I realize it wasn't his fault but I never got a phone call from dispatch explaining the situation. I assumed in the end you weren't coming. I had to put my 4 year old to bed around 11pm. Very disappointed.
Clean our carpet really well- we loved Ken!
The technician was very personable and professional. They were on time and did a wonderful job in cleaning my carpets.
Great technician who provided wonderful service!!
Cleaned my tile after 6 yrs. Of wax build up.
Paul, the technician, was very respectful, neat and knowledgeable. He did a great job.
The products sanitize and did not smell like chemicals.
Second guy did great job, knew his stuff, very friendly and professional. Felt very comfortable with process and with him.
After my tile was cleaned and the grout work scrubbed there were areas that didn't get as clean and appears they are random misses of the cleaner. The should be some follow up once the grout dries to ensure the service was complete.
Excellent cleaning.
were exactly as said to be. recomended your services to my son and he is going to call you. he
works at Southwest and was also refering a friend from there by the card he left with me.I am very pleased with my rooms.and will use you again in the future. thank you for making my experience enjoyable.
mrs Doris Kline
easonable courteous perfectly happy with your work and have already gave my helpers
Fast and no residue left. Personable service.