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based on 83400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
With all the "HYPE" about this kind of cleaning on the radio, I really expected much more. The carpet looks slightly better but not good enough for the money paid.
1.Get the street address right when order is initiated when I tried to correct on the automated confirmation of time I was disconnected.
2.get the services correct when order is initiated (service man told I wanted upholstery done and that was not even mentioned.
3.Operator knowing services that ZeroRez does...I asked about Sotalio tile cleaning and she said yes you did that when in fact you really do not but you do have someone that can do it.
We paid $60 per room (3 rooms) for pet treatment where our dog had accidents. After the carpets were dry, we can still smell the urine odor in two of the three rooms.
There were (are) stains in the carpet where the traffic is the heaviest. Although the Zerorez staff applied your "special" formula to this area before the general cleaning process ( I had vacuumed the carpet thoroughly the day before he came), the spots reappeared later the same day --- should I use your service again, and I most likely will, I suggest more attention be given this area -- or let me know that your product cannot clean embedded spots.
Thank you for asking for my input.
Name removed
On time. Great results.
Your technician was actually early and did an excellent job. We had a pet dander problem and he knew exactly what do to and got it done in a timely manner. Thank you for being so easy to work with.
Technician talked me into purchasing more services than originally requested. Not sure the extra was worth the price. I asked about a warranty and he stated if there are no stains now they will not come back. A couple of spots showed again after drying.
Very pleased with the technicians that did the cleanin!
The carpets don't look any cleaner than when I cleaned them with my own carpet cleaner. There were still dark marks in high traffic and a stain where my dog pee peed on a canister that sits on the carpet.
Quick clean operation.
My carpet is like new!!! I have a picture that is totally amazing to see. Let me know and I would be happy to send it to you for proof of the miracle! My carpet returned from dingy brown, even in high traffic areas, to beige again.
Cesar was professional and did an outstanding job.
The only problem I encountered was I did not receive a phone call to tell me the window of time on Saturday. I called Friday and a CSR told me I did not have an appt. Therefore I did not have time to prepare, again, Cesar was wonderful and assisted in that area too.
No comment.
On time for scheduled appointments, clean carpet, friendly employees
Just moved in - figured those spots were permanent - no worries - you guys made the floors look brand new - many thanks !!
More than one person might make it a shorter time. Never have had just one person clean carpet before, always a team. The technician worked extremely hard and as fast as one person could have been expected to do. He was outstanding on his own, but 3 hours at that pace of movement seems to really pushing someone to do that at every stop. I was end of day so cannot imagine how tired he was, if working alone at this pace all day. Fortunately, I didn't have previous plans, as never had taken than long of a time period to do carpets before. I am very pleased with results.
Technician was friendly and did not try to sell me anything. Cleaning looks great!
Service was exactly as advertised. Carpets are clean and the previous owner left them very dirty. I'm extremely happpy.
The technician was on time, clean, and efficient. The carpet was fresh and new looking when the technician finished.
Great service
Our carpets are clean when you leave
Everything! The tech, Darwin, was awesome! He went over and beyond to make sure we were extremely satisfied. Our carpets look amazing and we will definitely use Zerorez again and again and again. We have recommended Zerorez to several of our friends already! Thank you Zerorez!
Friendly, knowledgable service. Our technician was extremely nice and was obvious that he enjoyed his job!
I was not happy with the quoted price. I was also not happy about the extra cost of all the pet cleaner. I was also not happy with all the up-selling. Especially after we discussed this was a rental home.I really felt taken advantage of. I will not be using this company again.
fast and clean
it took a very long time for the carpet to dry.
Your rep was polite, friendly and did a very good job on our carpet including some tough spots. We would recommend you and have already.
Clean & green! Very friendly associates.
Not remotely on time and held up family plans while we waited on you.
The vehicle used by the Zerorez technician was parked "on our property" (circle drive-front of house) from arrival through departure. During the time at the service address the vehicle leaked oil on the circle drive, leaving an oil stain in the front of the house. I called Zerorez and spoke to the representative answering the phones on friday afternoon, who identified herself as Kristen and explained the disappointment.Kristen indicated that I would need to speak to Brad, the customer service manager for a resolution. Please have Brad, the customer service manager call Phone number removed on monday 4/1 to discuss a resolution. Thank you.
Odorless
No harmful chemicals