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based on 83400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No strong chemical smells , a nice clean smell was nice . The guy did a great job, very knowledgable and got to his job.
you charge too much for staircases.
The carpets are always so soft and clean when finished. The service technicians are friendly and helpful and so professional. This last time, the time was moved up and my husband couldn't come home to move some furniture that was near a spot that needed cleaning and I am being treated for serious back problems and so couldn't move the furniture, either. The tech said "No problem" and proceeded to move the furniture for me! In addition, he did a most thorough cleaning of our carpets.
It works!
Like that you don"t use detergents. This was a rental property and the carpets were terrible. Can't believe they are the same carpets. You all do a great job. This is the 2nd time I have used your cleaning service and I recommend you highly to anyone looking for a carpet cleaning service.
I like the high temperature and no soaps.
everything was great
The carpets felt a little rough after cleaning.
No chemicals or detergents. Carpet is like new after cleaning.
Your service was quick easy and effective. Your technician was very courteous and helpful. the carpet looked new. Dry time took only a few hours.
Feel that I was overcharged. Bill was nearly twice as high as first cleaning. Aasked for only traffic areas to be cleaned in house. whole rooms were cleaned. metal bottom plant was placed on top of dresser in guest bedroom with nothing to keep from scratching the wood.
Carpets took all day to dry. Traffic area already showing up again at top of stairs and entry to guest bedroom. Found pile of dog hair and debris in driveway where emptied from previous job.
Was not told of Fullers gift certificate or how to redem it by anyone. Just saw it when printing my receipt.
Was happy with first cleaning b/c none of this happened.
We just moved into this house and cleaning the carpet before we moved in sounded like the best idea but the cleaning actually made to odors worse so we ripped out all of the carpet 2 days later. It would have been helpful for the tech to say that the cleaning was not going to help since the carpet was so bad. We just wasted our money.
Carpet looks great and clean! Our tech Joe was great!
No residue is left in the arpet.
Dried quickly&looks good.Technician was very helpful working around foundation repair situation .
No chemicals
My carpets have never looked this clean. I will always use your company in the future.
Appt was scheduled for 8:30 a month in advance and the service did not arrive until 1:00
Cleaner carpets and no residue
The technician completed the entire job in probably half the time the previous technician did ( who we were very happy with and had requested that he be dispatched to our home this time also. The scotch guard or carpet protector was sprayed very hap hazard and flippant, not through coverage. I also think that the technicians should put shoe covers over their shoes. They walk outside then back on the wet carpet. If needed please correspond to my email address.
The person doing the work was helpful and did an excellent job
the carpet always looks great. The technicians are so friendly.
I especially liked the pre-treatment and the machine that fluffed the carpet pile. Also, the technician was very professional.
Randy Jones was the technician who did a thorough job and described other services available. It was a positive experience.
Friendly, courteous staff who did a great job.
I called when my carpet started drying about two hours after my tech had left our house from doing a "redo" for a spot that had come back up. I was told that a manager would contact me to come out and inspect the spot to check and see if you could in fact get it out at all... since that was the second spot redo... and nobody has called me YET! Its been nearly 2 weeks. My original payment was in the 700$'s for carpet and air ducts cleaning. My dissatisfaction has never been with the technicians that came out.. both times they did their best and were very courteous and informative. I am just unhappy with the cost and the end result of still having spot on my bedroom carpet and now.. nobody has called me to follow up and see how to fix the spot.
Carpet looks great and smells good
EVERYTHING
I did not feel the carpets looked very clean. I realize there were areas stained with urine and feel the extra cost to clean the area was outrageous- $75/jug x 2- for$150 was to much- the area was not that large and feel those areas would of been extremely saturated with the "cleaning solution". Overall, the carpet just didn't look clean- I was very disappointed,
Efficient personnel; timely; service person was very knowledgeable about the company and the product.
Chris was the person who cleaned the carpet...he deserves a 10 rating.
First name removed henderson williams