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based on 85088 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
GREAT RESULTS!!!
Cleaning sans soap
Very knowledgable technician
Professional service. The idea of "zero residue" appealed to us.
Daniel was great, clearly a product of a customer centric culture.
Tech was extremely argumentative upon arrival. Very stressful. I just wanted my carpets cleaned, and there was some issue he had with the invoice...I had to call office to confirm price and details before he finally calmed down and cleaned carpets. Carpets were cleaned very well. Very happy with the service. Have not, however, received my Fullers gift certificate as promised.
Thanks!
They work! Your products cleaned 5 yrs worth if wax build up off my ceramic tile. I had 3 other companies tell me theyccould clean it but couldn't.
Carpets look brand new!
Carpets always look and feel clean after Zerorez cleans them/
Your technicians thoroughly explained the process and did a great job. Appreciate it!
No harsh detergents soaking into the carpet;no odor. Agent very kind and listened to specific requests. Special touches by agent to particular areas of need! The carpet looks really FABULOUS!!
Friendly technician who went above & beyond in my opinion........carpets look great!
The actual product and professional techs.
Our carpet looks and feels like new -- and one room is about 7 years old and the other room was about 10 years old. I'm very pleased. Jason did a great job.
The technician was extremely knowledgeable about the products and services. Also, he spent more time than any other carpet cleaner ever has, which made me believe he was doing a very thorough job.
I was shocked by how well my carpets turned out. I had no idea they could look that good. I believe my technicians name was Fabian. He got an old paint stain out of my carpet that I thought was surely permanent, among many other stains made by small children. So impressed. The 7 year old carpets stand up soft and look almost new and our footprints show up in them again. Highly recommend.
I like the fact that no harsh chemicals or soaps are used and no sticky residue is left behind to collect dirt again right away.
I like that my carpets are thoroughly cleaned in a way that is healthy for my family and earth.
Excellent customer service
No harmful chemicals used; no residue/stickiness/crunchiness in the carpet after the cleaning; excellent customer service; reasonable prices.
No soap/shampoo in the carpet.
Carpets looked better than new, and your service man, Keith was friendly, knowledgeable and efficient
I was highly satisfied with the service the technician was awesome! Very courteous and professional. He took the time to listen to my concerns and was very thorough in the cleaning.
Kermit was outstanding! Please thank him for an excellent job! Also, I was very happy with the quality of the work and how it got out practically all the stains and sealed my countertops.
No chemical residuals and your employee's attitude to be helpful and insure satisfaction.
Park on the street and not in drveways so your ans don't leak oil on my driveway.
Jared was very nice and professional. Did a great job.
I am very impressed with how clean Zerorez gets the carpet. This is the second time I have used them. Your rep was on time and did a very good job. I will definitely use Zerorez again.
Zerorez was recommmended to me by a friend in our neighborhood, so I thought I'd give you a try. I initially requested an AM appt, then the automated message (as the date grew nearer) specified the appt would be between 8:30am and 11:00am, with a call 30 minutes prior. I called in at 10:31 after hearing nothing from the company all morning (no ETA) and was told they couldn't be there until 11-11:30 - late. Then I see/hear nothing, so I call in again at 11:43, and was told it would now be 12:15. The tech finally shows up at approximately 12:40 - pushing our family plans back severely. As I showed the tech the three areas needing cleaning, I requested one room (family room) receive the pet spray (which we paid the additional $$ for). The other two areas were very small - perhaps 150 square feet total between the two areas. I asked/suggested that it would be nice if he sprayed the little additional areas too, but was quickly denied and told that the company is very tight on the spray. I replied that it would have been nice if the company was as tight on their committments to schedules, as the deadline for the appointment was past over 1.5 hours earlier. The reply was "oh really?" and nothing further. At that point it was clear to me that customer service was not a priority with Zerorez. Neither the two customer service reps (telling me the tech would be later and later) or the tech himself made any effort to make up for my family's inconvenience. In addition, my invoice/receipt is supposed to come via e-mail (with a voucher to Fuller's Jewelery attached), which I have yet to receieve. I think it's rather tacky/inappropriate to receive a request for feedback on services prior to even getting my invoice and completing the transaction by delivering the Fuller's voucher (part of the "special" I signed up for, which I hope comes very soon). What can you do to make things right you ask? I'll leave that up to you, and your response will determine whether I use or refer Zerorez in the future. Thank you.
-First name removed Miller
Service people are always very pleasant and professional. My techician did an outstanding job. I would reccommend my techician Chris to my friends.