- Phone: (214) 372-5326
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based on 83400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
no residue
The fact that is green and my sales rep walked me through the whole process
Randy got a very nasty stain out of my carpet. I wasn't sure that could be done. He was very professional and informative throughout his time at my home. I appreciated the work very, very much.
Professional, understands different flooring surfaces and can adjust and accomodate service to attain the best result for the client.
Great experience! I already referred my parents!
Carpets looked great; technician was courteous, efficient, and responsive to my requests and inquiries. Thanks!
Good info and explanation from service techs.
Professional crews, prompt arrival and good workmanship. Carpets looked great when they finished.
That you are a green company
Friendly professional service. great cleaning.
You're the best. Very clean and we are extremely happy. Cesar was very personable.
My tech was really hard-working and did his very best on my decrepit carpet!!! I appreciate all he did!
Great service and my carpets look excellent!
Great customer service, constant communication and great product.
Radio said $89 special, but it was $99 for 3 rooms and 1 free room. This is a small home with only 1 living area & 3 bedrooms carpeted. Then they added $10 for gas. Then asked me if I wanted VERY small carpet area between entry & tile area cleaned too & said that would be $25 extra! It's about 3 ft by 3 ft! Then he said to me after finished - "I went ahead and cleaned master bedroom closet at no charge" - REALLY? That's not a room; it's part of the bedroom, and should be at "no charge". My $89 special cost me almost $150!!
Our service guy "Tim" was AWESOME!!! I love how well your product cleans the floors and furniture!.....but, the customer service was top notch!
Move also the middle size furnitures (like dinning table, sofa, etc) and clean below.
Make sure all techs have a high attention to detail...
I like the non-chemical smell when they are finished. And the non-crunchy carpet.
The quote on the phone was $400 and once they got here it ended up being $1200. The couch was an additional $350 which seems steep. I could've bought a new couch if I didn't have to think through it right on the spot. I think they did a good job of cleaning, but I am having to take them on faith that the pet treatment really worked because the guy said that if he showed the spots to me again with the black light that they'd still show up because of the salts. So, how am I supposed to know if they are really gone for the next person to come in down the road - I won't know if the spots are new or old.
Was surprised to have a $50 upcharge for stain treatment. Had not been warned about that and thought that was what Zerorez promoted as their specialty--so why would I be expected to pay more for the very service you advertise--great stain removal. The house was empty so time was reduced with no furniture to move. Would think this would balance out the few extra minutes it took to treat the stains by going over them a few extra times. I also have not received my promised Fuller's gift card. Please respond by phone Phone number removed or to email: Email address removed
Treating soiled spots. Several small spots were not cleaned well.
First name removed Atkinson
Liked your service man - even though service was delayed due to mechanical malfunction - he kept us informed and completed the work as quickly as possible once new equipment arrived
Arrived on time. Plenty of contact and communication throughout the process. Technician was insightful and explained everything he was going to do ahead of doing it.
Always able to get a convenient appointment time. Always talk to a human who speaks English. ALways F/U with reminders. Always prompt. and ALWAYS do awesome carpet cleaning...and believe when I say MY carpet is always a challenge and it always looks 150% better when you leave...worth every penny spent and I tell all my friend how wonderful you are.
I love the fact there are no chemicals.
The professionalism of the serviceman and your products removed stains and walkway paths making our carpet look brand new. Very impressed!
The fact there were no detergents used.
Fast and quality work.
No toxins, all natural