What our clients think of us!

no pieces of furniture moved
crumbs of food left on the floor
some spots still wet the next day

The employee was very friendly and knowledgeable!

The carpeting is very clean without a ton of water left

That everything is not wet when you guys leave. Also the prepping process.

I had bought a used car that had horrible stains on the floor board carpets. Roy was surprisingly able to get them out and now the carpet looks like new. The cleaning was AMAZING!

Cleaned very good, on time and friendly serviceman.
What do I need to do the get the $ 25.00 gift certificate ?

My carpet was cleaned quickly and there is no residue. The service technicians were respectful and mindful of my needs. The carpet is unbelievably clean! There was no mess and I am very pleased. I will recommend this Company to everyone. Thanks!

Having a baby crawling around on the floor, its nice to know that our carpets are clean without leaving behind a lot of chemical residue. We have berber carpet in our office, I could easily see the difference the cleaning was making as the technician was working so I know it was worth it.

I always like lower prices - but overall a good job

Professional, knowledgeable, and courteous technician. My carpets look new and I like the 'green' cleaning.

Fast, on time service with immediate results.

We paid $600 more in addition to the basic carpet wash to get rid off pet stains and the treatment was not able to remove them. I had higher expectations of the service and I am very disappointed. My total bill was $945 and carpet looks almost the same as it was before the cleaning, only certain spots were cleaned OK. To make things better for me, will be if zerorez sends a tech back to clean those stains or get a discount from what I paid.

The cleaner did not move the nightstand in my guest bedroom and clean underneath it as I asked. The cleaner did not suck the water out of my carpet and the carpets are still wet 25 hours after the cleaning.

First of all My carpets are cleaner than anyone in the past has done. Very happy with results. Also your employee Ron was outstanding. Great personality and very accommadating. Yes I would and have already told several people about your Company. Thank you

Way to expensive, especially simple tile cleaning.

This was a re-call visit and it did go better than the first time. This technician took one look at the dining room chairs and could see why I asked you to come back out. He actually cleaned 1/2 of a chair, took a photo of it and sent the picture of the vast difference (before and after) to the original technician. My chairs look great now. I don't know what happend with the first time. This second technician was very good.

value, friendly service, quality of work

Ron was very personable, professional and his service was excellent.

Excellent results

Exceptionally the best carpet cleaning experience. My carpets look almost new. Thank you very much.

Zerorez Manager,
The technician did not clean all areas of the carpet as promised, and the pet stain treatment he applied had no positive effect on the carpet spots.
I have called Zerorez twice and asked to speak to a manager; the receptionist took my name and phone number each time and promised that a manager would call me. To date, I have not received a call from one of your managers. I am most disappointed and frustrated with Zerorez and the poor service we received.
If this feedback request gets to someone who cares about Zerorez' reputation and can make a difference with customers, please call me.
Thank you,
Name removed.....
3808 Brookside Drive, Bedford, TX 76021
Phone number removed (mobile)

Technician was very through

The carpet is clean and dried really quickly.

Easy to schedule a cleaning.

Very happy with results and professionalism

Made my in laws walk in & ask if we had gotten new carpet

Brandon was very professional and did a fantastic job! I was very satisfied.

Knowledgeable staff, friendly service, effective service

We paid $30 extra for the "pet treatment" but our pet smell remained on our rug. We were quite disappointed, because this was the main reason we called Zerorez.

You sent out the technician Keith. I showed him what I had done and what needed to be cleaned. I moved a lot of furniture so it would be easier for him to clean. I took doors off hinges so he would not have to go around them. Vacuumed all the areas he was going to clean. Keith started. He told me about this special water the company designed to spray on the carpet. It makes it clean better. He started to spray it and it was dripping when he was spraying it. When he sprayed it got on the other furniture I did not move. I did not want my furniture wetted.

When Keith was working on the steps I thought he was about done and was going to move on to another part of the downstairs carpet. I asked him if he could touch up one part of one step. He replied with something like ‘don’t push the man. I am not done yet.’ He went back to the top of the stairs and worked his way down sucking up the water without the carpet attachment. He did get that area that I noticed.

When Keith cleaned the area outside of the kitchen he really soaked it. There were other carpet areas where he soaked it. He left in the 4 pm hour. By 9 PM the carpets were still wet in these areas. Next morning they were still damp. A few days later my wife noticed a mildew smell near these areas. I explained it was probably because he soaked these areas. After Keith left I looked at the linoleum floor and there was water on it from the carpet that was touching it. I wiped it up.

The reason I called Zerorez was from the commercials I heard on 3 different radio stations. They all talked about how they could get out stains. Well the stains we had Keith could not get out. After the carpet dried they were still there. I called back and you all sent Thomas out. He explained in details of each stain. He got most of them out. After the carpet dried there were only a few faint stains. He did much better job of sucking up the water. The carpet was dry in at least 5 hours.

I had to do the same thing with the other company I called out here years ago. They came out and sent there B crew. Stains were still in the carpet after it dried. Called them back and said they did not get the stains out that I wanted out. They sent the A crew and got the stains out. Same thing happened with Zerorez. Why didn’t you send out the good crew first? I had to take 2 days out of my busy schedule to have my carpet worked on instead of doing it just once.

Your commercials are very convincing that you all are a different kind of carpet cleaning company. You can get out almost any kind of stain. I still have stains you could not get out. You have a machine that lifts the fibers as it cleans. I did not see this machine. The hype I was expecting was not met. Your company is just like the other company I had clean my carpets.