What our clients think of us!

I sent an email to your costumer services company regarding a spot that came back after a few weeks. I did not get any replay back. I would like someone to contact me and let me know if you can come back and take car of the stain.

Zero Residue

I like your cleaning solution and the technicians were great! very nice and professinal.
I will use Zerorez for all my carpet cleaning.

The products seem to work well and the gentleman was very pleasant. Think his name was Hank.

I would guarantee your work for a longer period than the 30 days

Carpet looks good..stains that I thought wouldn't come out, DID!! I am a very satisfied customer.

Zerorez did the most thorough carpet cleaning job I have ever had done! I have been a homeowner for almost 30 years and have used many different companies! The zerorez employee I had was Randy Smith and he was a very hard worker! I reccomend he get a raise!!

Price vs. Comp is more than 40% higher. Not sure the value is best!

Your service people are always courteous and helpful - trust them to come into our house.

All natural, technician was very professional and did a great job!

Fast, efficient, knowledgable, friendly personnel
Cesar was great

The gentleman who cleaned our carpets (he was so fantastic & professional, I'm jus tterrible with names) , and Good at his job--quick, through, we'll spoken, etc

I like that they're green, they leave no odor, they get every single stain out, and that you can clean almost every surface in my house with the same quality as you do the carpets.

I liked the professionalism of the technician. He made sure I was a very satisfied customer.
I liked how clean the products got my carpet, even without using special stain" treatment.

The tech was very nice. Just disappointed that we spent $500 and ask our stains are still there. smell is better though. We've had this carpet for over 12 years. Just hoping it would have gotten them out.

Chemical free cleaning and friendly, professional employees. Joshua was the tech that took care of our carpet and it looked great.

great service above expectation on carpet cleaning and tile

I am sorry that we were talked in to having our grout cleaned in the kitchen by your service technician. I appreciate the efforts you made to come back twice to correct the work done. Sadly, the floor still does not look very clean. There are dark blotches throughout the tile in the kitchen. The work you did on our carpet was great and I would recommend it to anyone. The cost of the grout cleaning was over $800 and clearly not worth the price we paid for the quality of work performed. We are sadder but wiser customers with respect to grout cleaning.

Our carpets have never been this clean. We've had other carpet cleaners come and clean our carpets, but after a few days you could see the stains. Thank you for such an awesome job the gentleman that came to our house was very nice.

The quality of service is superior to any other carpet cleaning companies that I have used before. Carpet looks like new after cleaning, and all odors were eliminated. It's amazing how even tough stains can be lifted up and removed.

Quick and friendly service. Richard and Tony did a great job and were very professional

More natural than other cleaning services.

lower pricing and better employee attitude

I love the way my carpet looks after being cleaned. It feels soft and looks great.

My biggest frustration was customer service. Having called months ago, I was not pursued as a potential customer. When a rep failed to reach me one time no further attempts were made so I used another company. This time I called and waited for my turn to speak with a scheduler but was sent to voice mail. I left a message but no one returned my call. I called again about 6 hours later and finally connected with a scheduler. Once I received the confirmation e-mail it was loaded with potential add-ons which our technician chose not to implement. Our technician was fabulous and we love the job he completed. Thank goodness for a happy ending.

There was no chemical smell after my carpet was cleaned.

I am a long time customer and have recommended you to at least a dozen friends, but I have had 2 bad experiences back-to-back and am considering whether I will continue to call Zerorez. For my appointment on March 27, I set an appointment window of 1-5.I specifically asked for afternoon because we had maids coming in the morning and I didn't want your techs to try to work around them. I was called a couple of days before and given a more specific timeframe of approximately 2:30 - 5. On the morning of the 27th, I received a call at approximately 9:30 am from your employee Luke, who said "he was on his way." I said I thought there might have been a mix-up, my appt. was in the afternoon. His reply - "no, I was given your name and address from our main office for 10-1". I explained again about the previous conversations with the office, the phone call with the afternoon window; told him the maids were there, etc. He said it "wasn't his fault if I couldn't be there during my scheduled time." For the 3rd time I explained that WASN'T my time and at this point was getting agitated. I then asked if I needed to call to get the time straightened out, or if he needed to call, because we needed to honor the time I had set - at which point he cut me off and said "it's not my fault you can't be there during your scheduled time, so I don't know if anyone can come later since you can't be there during your scheduled time (yes, he said it twice in one sentence). Now I was extremely agitated and said, "you work for Zerorez, right? So quit saying it's not your fault - you know what, never mind - I'll just call your office." And then I hung up on him. I immediately called the office and he had already called in - the rep asked me to hold for a supervisor. I spoke to someone named Cynthia who was very polite and apologetic. She confirmed it was their mistake. I requested Luke not be sent to our home, and that request was honored. Jamal called at 3:45 and he came with another employee to perform the work. The work itself was good, but I was so frustrated at my second poor customer service experience that I just wanted them to finish and leave. Which brings me to the last experience we had at our 2nd home. Again, I set an appointment for 1-6. They called a couple of days ahead and said it would be between 4-6. My husband arrived at the property at 3:30 to wait for the phone call that they were on their way, but at 5:30 he still hadn't heard from anyone. He called the office and was told the tech was running late, but he should be there "by 6:30". So, why didn't someone call to tell us that? When nobody had arrived or called by 7:30 (seriously? an hour and a half after the LATEST time they were supposed to be there?) he called the office again - and got a recording that the office was closed. He was so angry he was about to leave, but since it's an hour drive for us to that rental property he decided to give them until 8. They showed up at 7:50. Again, the work was fine - but a completely terrible experience. We decided to chalk it up to a one-off since we had always had good service before, but then it happened again. I'm not really sure we'll use you guys again, but I know one thing for sure - if we do and it doesn't go perfectly, you will lose our business forever.

It works, professional people, and timely

The person sent to clean my carpets did not explain pricing. He would ask me if I wanted pet spot extra which was $60.00 a gallon. I would need 3 gallons. So I said to him "With the $99.00 special 4 rooms plus the spot cleaner I will be up around $280.00 is that correct. He agreed and said yes. So I approved the spot treatment. He was almost finished when my husband noticed he hadn't cleaned the guest bedroom. So my husban asked him if he didn't clean the guest bedroom could he deduct some cost. He said yes about $40.00 and I replied "so now we are around $240.00 ish " correct. He again said YES. SO again I agreed. When it came time to pay, I gave him my card thinking I knew approximatly how much it would be. I looked on the paperwork and the total was $441.91. I was very upset and asked him "What did I just pay for" ? He never mentioned the $120.00 pet treatment at all. So let me explain my experience with Zerorez. 1. I was mislead about the pricing. 2.He never moved anything, not even a floor lamp. I asked him If we could help him move anything and he said NO. 3. Carpet by the back door still looks dirty. I have no doubt that you have a great product. This was my first experience with your company and I will have a heard time using you again or referring you. Please contact me if your company can remedy this matter. Name removed 5725 Valley ridge Ct Arlington, TX 76017

The workers were great and the cleaning was really good.