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based on 83409 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech was initially very nice and polite, then by the end of the service he was degrading and rude.
Andrew was my tech and when I get ready to have another service I will ask for him. Great Customer service by that young man! I have already had my neighbor ask how I like the service and gave them your number and his named. One thing I did forget to ask for however was the gift card for the Jewelry store. If you could just mail that to me I would appreciate it.
Name removed 2918 Jamestown Dr Wylie TX 75098
great tech made the diffefence
On time and very thorough. Carpets looks great when they were done.
I was disappointed that you said you would arrive between 11:00 - 1:30. The technician arrived at 2:00. The office called and said he was running late and he called at 1:30 and said he was on his way. He was done at our house in about an hour. I think he rushed our job because he was behind from the first job and running late to the next job. I believe our service would have been better if we had been the first job on the route. He did discount our bill which I appreciated. But since I only have our carpets cleaned twice a year, I'd like to feel like it was a thorough job. I don't feel that way.
It truly is the best carpet cleaning experience I have ever had.
The cleaning was a gift. When I hear the results from the homeowner, I will be able to comment.
I love the fact that you do not use chemicals and my carpets look brand new when you are done. They spend time and get them looking immaculate. I am very impressed with the tech named Brandon who came out. I will definitely be asking for him again in the future.
Your customer service is impressive, and the carpets look great as well.
Environmentally safe and informative punctuational staff.
My carpets look great!
I like the natural approach with not residue/
I was very happy with the result of the cleaning. The technician was very professional and helpful. I was, however, disappointed in the scheduling. We continued to receive calls telling us our appt. was being pushed back 30 minutes until it was over an hour after we were expecting the arrival. I do beleive they finally sent a technician who wasn't originally assigned to us because he was close in the area and could make the appt.
Quality of Service, Friendly Staff, Value
Your product cleaned very well. The services were good as well.
I had a great experience with Zerorez this time. The tech was friendly, professional, thorough and didn't try to suggestive sell stuff like the guy last year did. He told me about other services but he didn't spend a lot of time pressuring me.
The system works! The carpet is clean and fresh-smelling and just as impressive, the young men doing the work are clean, courteous and efficient. They actually seem excited to have the opportunity. It's great!!
cleaned the carpets and they dried quickly
Very professional, quick in and out. The service man was very knowledgeable. Would not mind using him again.
Tony was great. He answered every question and did a great job with our carpets on the same day he came to give my wife and I an estimate.
Great cleaning crew. Ernest worked hard on my traffic areas and they look new!
The products are great
Cleaning without all of the detergents
Estimate seemed awfully high AND I found it unprofessional that your employee stated that you did not provide them measuring tapes. He stated that you all did not provide them and that it was up to them to provide there own. He apparently did not have one and instead measured the entire house by walking. You wanted over a $1,000 to clean our house yet you can not provide your employees measuring tapes that costs less than $10 each - pretty SAD!!
You did an awesome job. The carpets looked exceptional. The workers where polite and knew a lot about the products.
Our floors look brand new. The technicians were friendly, fun, and extremely knowledgable.
The technician was very friendly, and I appreciated him calling to let me know he was on his way. He did a wonderful job on the carpets!
I was quoted a price over the phone and once tech got there it was much much more. He said that the office staff did not quote the price accurate. I will say the first time I used your service I was very pleased but can't say that this time. I still feel I was overcharge. It just doesn't add up!!! For that reason I will not be calling for your service again or recommend your service to friends and family.
The tech was super friendly and did am awesome job!
My 16 year old carpets look almost brand new and my grout looks great too.