What our clients think of us!

I am very impressed with how clean Zerorez gets the carpet. This is the second time I have used them. Your rep was on time and did a very good job. I will definitely use Zerorez again.

Zerorez was recommmended to me by a friend in our neighborhood, so I thought I'd give you a try. I initially requested an AM appt, then the automated message (as the date grew nearer) specified the appt would be between 8:30am and 11:00am, with a call 30 minutes prior. I called in at 10:31 after hearing nothing from the company all morning (no ETA) and was told they couldn't be there until 11-11:30 - late. Then I see/hear nothing, so I call in again at 11:43, and was told it would now be 12:15. The tech finally shows up at approximately 12:40 - pushing our family plans back severely. As I showed the tech the three areas needing cleaning, I requested one room (family room) receive the pet spray (which we paid the additional $$ for). The other two areas were very small - perhaps 150 square feet total between the two areas. I asked/suggested that it would be nice if he sprayed the little additional areas too, but was quickly denied and told that the company is very tight on the spray. I replied that it would have been nice if the company was as tight on their committments to schedules, as the deadline for the appointment was past over 1.5 hours earlier. The reply was "oh really?" and nothing further. At that point it was clear to me that customer service was not a priority with Zerorez. Neither the two customer service reps (telling me the tech would be later and later) or the tech himself made any effort to make up for my family's inconvenience. In addition, my invoice/receipt is supposed to come via e-mail (with a voucher to Fuller's Jewelery attached), which I have yet to receieve. I think it's rather tacky/inappropriate to receive a request for feedback on services prior to even getting my invoice and completing the transaction by delivering the Fuller's voucher (part of the "special" I signed up for, which I hope comes very soon). What can you do to make things right you ask? I'll leave that up to you, and your response will determine whether I use or refer Zerorez in the future. Thank you.
-First name removed Miller

Fast and no residue left. Personable service.

The technician was great. Only thing I have to say is that I paid extra forvthe pet I trearment in the dining area and it s r ill has a smell where as the ad markets odor eliminating.

Tim was very knowledgeable and helpful to all of my questions.

It was quick, dried quickly, and I liked the fact that you don't use detergents. My technician, Joe did a great job on the pet stains!!

No residue and my white carpet always looks brand new when it's cleaned. Like the specials you run as communicated by Jody Dean on KLUV.

this time, I took advantage of the $50 off "other services" and sent some wool/silk area rugs into your store to be professionally cleaned.

I love the way the carpets are cleaned and no residue is left to make it get dirty faster

I like that they are natural products, without chemicals

products are very satisfactory and service was friendly and professional.

Arrived on time, good explanation of service and products by Chris.

The fact that you use no soaps or chemicals to clean the carpet.

The service was quick and easy.

Unbelievable - carpets "almost" look new. Your method of cleaning is everything your commercials say it is - couldn't be happier. Would be happy to be a spokesperson - first time I have ever offered this service. Extremely pleased with the tech, Chris. He presented himself professionally, explained what he was doing and discussed additional services available. He is a wonderful asset to your Company. Will surely use Zerorez again.

Have been a customer for five years, this was the first visit where I was not satisfied with the job. All it took was a phone call and with no hassle a follow up visit was scheduled. The customer service rep who made the follow up call did an awesome job, carpets look just like new.

Thanks First name removed

The care and attention to detail by the technician was superior. The carpets came out great. I liked the fact that no soaps were used. The technician made the service much more pleasant and was very friendly. He was detail oriented and cleaned every nook and cranny we have. I would recommend ZeroRez again but with the same technician, Jared. He did a fabulous job and we couldn't be happier.

Clean, no residue and very professsional

The carpet was very wet after he left at 6:30pm. Tech said it would dry in 3-4 hours. It was still wet in places 12 hours later. Also he did not mention the $50. gift card I was told about when i scheduled the appt.

Everything was very clean. Service was fast and drying time was short.

That u stand behind your product

A closet was not done and some pet stains missed.

The cleaning was good. But the Oder at thy finish was bad

Technician was great. No complaints. However, our timeframe was 4-6:30 and the technician didn't show up until 8:45. I realize it wasn't his fault but I never got a phone call from dispatch explaining the situation. I assumed in the end you weren't coming. I had to put my 4 year old to bed around 11pm. Very disappointed.

Clean our carpet really well- we loved Ken!

The technician was very personable and professional. They were on time and did a wonderful job in cleaning my carpets.

Great technician who provided wonderful service!!

Cleaned my tile after 6 yrs. Of wax build up.

Paul, the technician, was very respectful, neat and knowledgeable. He did a great job.
The products sanitize and did not smell like chemicals.

Second guy did great job, knew his stuff, very friendly and professional. Felt very comfortable with process and with him.

After my tile was cleaned and the grout work scrubbed there were areas that didn't get as clean and appears they are random misses of the cleaner. The should be some follow up once the grout dries to ensure the service was complete.