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based on 83417 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional staff
quality equipment
No bait and switch
Excellent cleaning service
My carpets looks great after cleaning (carpets are old, but still look good when cleaned).
Service was good, and very professional.
The two man team were worked neatly and were quick. Results are great.
They seem to have renewed the life of our carpet. The man doing the cleaning was thorough and courteous.
The carpets felt like new. Your technician was very professional and did an excellent job for us. I will definitely call again.
I had a horrible experience with Zerorez when getting my kitchen and bathroom floors cleaned. The technician left standing water at least 1/2 inch deep in both rooms. I had to mop it up with towels after he left. He had issues with the machine that was throwing excess water all over my cabinets in the kitchen and frosted doors in my bathroom. Brad has visited with my husband and seen the mess that was left behind. He took one of our frosted doors to see if he could repair it. The estimate to repair the door damage is over 2K. But we have not heard back from Brad on what will be done to get our doors repaired.
Although we did experience some problems with getting our carpets cleaned, I have to commend Zerorez for returning and redoing our carpets until we were satisfied.
Did not move a single thing
I still have not been able to get my free awards for using your service per the radio ad. Went to the website to look at my receipt, and was unable to get to it to find rewards site. Please advise.
Zerorez equipment was quiet, and the Technician Ron, was friendly, and provide excellent service. I would like Ron to come back to do the stretching on my carpet. The stretching was not on his information for my home, as I had requested.
Great pricing and personal.
Employee very informative and polite. I have a question. I vacuumed the carpets the next morning after letting them dry before we walked on them. The house is empty, we haven't moved in yet. In each room where carpets were cleaned I had to clean out the vacuum due to so much dirt that came out of carpet. Is that normal?
Courteous, knowledgeable, friendly, and professional technician! Service was excellent and I am very pleased with the results, thank you!
Non toxic
The Zeroez Tech was very good. The carpets seem a little dry and not soft as the other ones not done. I have not vacumed yet. The spots that I needed cleaned seemed to be coming back, but maybe they would with any cleaner.
The technician explained the cleaning process and the house didn't have a chemical smell afterwards.
No soap, clean carpet, dries fast......knowledgeable and kind service technician
On time...personable and thoughtful service personnel...pleased with results in preparing for a real estate showing of our house that evening...happy to recommend your services....especially appreciated no pressure to have done more than we needed in carpet cleaning
No residue after cleaning.
No chemicals; quick and efficient service.
Also excited about the carpet protection...hope it delivers!
The outcome was excellent, and the team you sent to do the work was fantastic. Well done!
green Cleaning
They work
Cleans well. Dries quickly and smells good. Knowledgable and friendly employee. Finished cleaning all rooms in about 40 mins.
Be able to schedule at a specific time and not a relatively large window. It is difficult with work and children to not know a specific time. When i scheduled I stated I had to be gone for 30 minutes toward the end of the window and requested that if that could not be accommodated, i would need to cancel. On the day of service, they were unable to come before i had to leave. I rescheduled for later that afternoon (after 2:30) and waited and waited. A rep called to verify my address arond 3:45 because my street is not on the map yet. I gave "alisa" as the reference street for greenan but instead of putting it in comments for the technician, they changed my address to alisa. She said he would be there shortly. II called close to 6pm because no one had come, the rep said the tech couldn't find me or I wasn't home and went to Keller for another job. No one called me and I wasted my entire day waiting to get ONE rug cleaned. I was rebooked for first thing the next morning and my technician (Anthony?) did a great job!
Several stains came back, just like other companies. I paid extra for carpet protection in two rooms. A child spilled the same drink in a treated room and an untreated room. The untreated room came out better than the treated. The treated still has a stain. Maybe I had my expectations too high. Everyone was friendly.
Work very well with me(customer). Work to fix the problem. Thanks
stains came back rather quickly
Nice, clean, polite Technicians. They worked very quickly. The carpet was clean & dried in a reasonable time.
I will not ever use Zerorez again nor will I recommend you to anyone.