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based on 83418 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ernest did an excellent job and made a beautiful design on my beautifully cleaned carpets.
it's effective and safe for the environment
Maybe a price break if nothing has to be moved.
Ken was very nice and I have been well pleased with the cleaning. However, I have not received my El Chico gift card yet!
You asked for feed back and responded to my request redoing
Areas that needed to be fixed. This was done promptly and efficiently.
The people, Ray my CS, was awesome. The cleaners were awesome!
The carpets looks real good. The tech are always friendly and nice. I am very satisfied.
Did a very good job and didn't leave a residue
My carpet looks new again!
Great people and carpets look fantastic!
We did not receive the gift cert to Fullers or the $50 off other services. Other than it was great.
Name removed
244 E Bether Rd
Made my carpets and area rug look like new. Seth and his partner were easy to with .
The promise that the process Zerorez uses prevents the spots/dirty areas showing up quickly after cleaning. The technicians were very professional, helpful, and very knowledgeable.
Fast and reliable. Prices are great!
Do not quote a price and then have the tech reprice it AFTER THE CLEAN
I like the process that doesn't leave a residue in the carpet. We've used your service for a long time.
The technician was very knowledgeable and professional.He worked quickly and thoroughly. The end result was a very good looking and smelling carpet with no more pets stains or food stains. I'll have them back again.
Poor job from your dispatcher. Appoint was pushed back from 1:30 to 4:00pm and your company shows up at 6:45pm!
Courteous tech, didn't oversell, just wanted to do a great job. Our carpets were fluffy and cleaned.
Green Products
No chemicals
The crew was on time and did a great job.
It didn't seem to clean as well as we expected.
I appreciated clear communication regarding costs for additional services--everything was up front. They did a great job.
great customer service
the carpets looked like new
Every thing was quite clean and smelled great. the tech did a great job and took his time in getting every thing SPICK & Span
Your prices are far too high for the quality of the job that you perform. It is a catch 22 situation. Some of the things that you do are better than others, but you promised to be able to remove pet stains and this did not happen. I will not use you again.
You were able to schedule me for the next week on the day I needed you to come, and the customer rep told me someone would call me a couple of days before the appt. They called just like she said, 2 days before with the approx time they would come. The person who came, I think Keith was his name?, actually called and said he was ahead of sched, and would it be ok to come early. That was great for me, so he was finished ahead of schedule which worked out great for us. He did a super job cleaning our carpet, it looks so much better. I had one stain in the master bedroom where brown candle wax had dripped on the offwhite carpet, and he was able to get about 99% of it up. You would not notice it if you didnt know it was there. We are very happy with Zerorez and would use your services again and refer you to our friends, which I have already done. Thanks!
We had a sofa (synthetic material) cleaned for $200 and a green chair for free when Zerorez came to our house this week on Monday. A cushion on the sofa had a single small stain that did not come out, and the same is true for the chair. I would give you a 10 but for these two problems. Chris Last name removed - Email address removed
no residue