- Phone: (214) 372-5326
- Visit Website
based on 85074 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean smell and professional Service Technician.
Very thorough job and the service tech was very knowledgeable and professional.
I like the fact that my carpet stays clean for a long time.
The friendly service and the condition of our floors after the cleaning was night and day. It is amazing what you can get out of the carpets without using chemicals! We will certainly use Zerorez again.
I feel like it was a little overpriced quoted less on the phone ending up paying almost $200. It did look good just could have got it done cheaper. Also did stretch the carpet a little bit didnt like that partOnly had 2 rooms and one walk way in a room it was the rug that is ridiculous price it's just a rug! The associate was very nice and helpful.
no soap
The carpet is clean and looks much better.
The technician (Chris) was very thorough. He removed all the visible spots. When he left the carpet looked almost new. Amazing since the the three sections he did were 6, 10 and 26 years old. We appreciate his efforts.
OK to use my comments but please do not include my name.
Friendly and professional service people.
Excellent customer service. Very professional. Glad I chose Zerorez.
Reasonably priced and good results.
I Love the way my carpet came out!! It was soooooooo clean!!! There was no strong smell and I loved the way it was cleaned and the way the technician explained things and the fact that there was no harsh chemicals used.
The clean products.
Nice people...environmental friendly....good work!
very clean results
Reasonable prices, excellent service and my carpets look like new. Anthony Grassi was the technician, he was extremely thorough and did an amazing job.
Your representative AJ was very helpful, courteous, and did a very good job. However, when he left, he said that Zerorez would send us an e-copy of our invoice. To date, we've not received that copy. Will you please send us our copy of the invoice. RECorbin
friendly, professional and quality service!
On time, got the stains out, worked quickly, efficiently and were very friendly.
The carpets looked great. No sticky residue. Will definitly recommend and use zerorez again.
Clean, professional and efficient
A job well done, very professional and friendly.
The serviceman did not leave us a receipt. I called the 800 number the next day and told the rep that we did not get a receipt or the $100 gift certificate that was offered. He said it would be emailed to me. I have yet to receive it.
My carpet stayed really wet for almost 3 days
I have used zerorez 2 times at my home and 1 time at the company I work for. Not sure if I would do it again
Quick appointment time, no waiting. Notification of arrival time, and only a bit later than expected. Polite employee, no wasting my time, got right to work. Only tried to sell me one other service and did not insist when I said no. Explained how to help keep carpet clean.
I like the idea of being more clean than traditional type cleaning without using chemicals,etc.
Jose and Jaime did a very professional job and we were well satisfied with the results.
Do a very good job when it comes to carpet cleaning.
I was charged extra (+$90) for pet treatment - but I don't feel like the odor was eliminated by the cleaning as it was described to "neutralize on contact"
I also was not given the Fuller's gift card - and the tech never mentioned it.
Despite all this - The tech was very professional, and I feel like he did a good job. I just don't think the pet treatment was worth the extra money - and it is dissappoining that you were running a promotion and I didnt get it.
Phone number removed
The first time we used Zerorez, I had no complaints at all. That is why we called again. This time, in one room, when he finished it appeared to leave stripes in one part of the room. I pointed it out and was ignored. I figured maybe it was just the fact that it was still wet and would be fine when it dried. Not so. No one walked on it until the next day. Then I vacuumed, hoping to smooth out the carpet. It is obvious that the left side of the cleaning tool was not getting the dirt and left a 2" dirty stripe.
Service was great!!! I will recommend Zerorez to my clients and friends.