Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83420 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 3, 2013 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, courteous, good work.

Report a concern   August 3, 2013 — Rated 10 out of 10 by Barbara Means Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the way Jake Snow explained the way he was planning to clean my carpet. I have a dog and there was some problems with the carpet because of doggy stains which were totally eliminated. I was referred by a friend who told me Zerorez was excellent. I plan to call them in the future as I was very satisfied with the service I received.

Report a concern   August 3, 2013 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They got it clean :) Paul was great!

Report a concern   August 3, 2013 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the idea of using no harsh chemicals. The man who came to clean,Chris, was very informative and professional.

Report a concern   August 3, 2013 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Its green

Report a concern   August 3, 2013 — Rated 10 out of 10 by Eric Warner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians were very careful, fast, and efficient.

Report a concern   August 3, 2013 — Rated 10 out of 10 by R.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always do a great job! Carpets looked great.

Report a concern   August 3, 2013 — Rated 10 out of 10 by Margaret Bell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I can't believe how clean our carpet is now. We had construction in our house after a leak, and the carpet took a real beating. It looks great now!

Report a concern   August 3, 2013 — Rated 10 out of 10 by Nicole Miller. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service; easy to understand the treatment process

Report a concern   August 3, 2013 — Rated 10 out of 10 by Susan Graeber Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice helpful workers

Report a concern   August 3, 2013 — Rated 6 out of 10 by S.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There is very little (very little) exposed floor space in the master bedroom, so I was disappointed to see that the guys didn't do the floor in the small walk in closet. Also, in the baby's room, there is a long patch of carpet between the crib and the wall, easily accessible by simply scooting a light glider forward 6 inches. They just left that uncleaned as well. I certainly didn't expect them to move the crib, etc, but there were some areas that could easily have been cleaned, and likely would have been, had this been their home. So that's where I was disappointed. I feel like it was the end of the day and they were just fine with cutting a few corners. They were very pleasant and seemed like overall good employees, so I'm a bit puzzled.

Report a concern   August 3, 2013 — Rated 10 out of 10 by H.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

JB did a fabulous job on getting the stains out of the carpet.

Report a concern   August 3, 2013 — Rated 5 out of 10 by V.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had placed an order and was told it would be delivered on Saturday August 3 between 10-2.

Waited until 2:30 for the delivery. Guess what wasn't even on the schedule t be delivered today. Rep thought I already had the product ordered. If I did I sure wouldn't be calling.

Wasted my Saturday Waiting.

Not a Happy Customer at the moment

Report a concern   August 3, 2013 — Rated 9 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

price

Report a concern   August 3, 2013 — Rated 8 out of 10 by V.V. Zerorez Dallas/Ft. Worth
What could we do to improve?

Leave less residual moisture - you ARE Zero Rez, after all.

Report a concern   August 3, 2013 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a great job - removed stains and made the carpets look like new! Both of the workers worked hard and were polite, efficient.

Report a concern   August 3, 2013 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Again, Zerorez has cleaned another condo of mine and once again, they did a superb job. Not only are they courteous but they are strictly professional in every way. The men couldnt have performed done their job better.!!! My carpet is spotless and odor free. I am a happy customer.

Report a concern   August 3, 2013 — Rated 9 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Men were very polite and explained everything and left everything neat

Report a concern   August 3, 2013 — Rated 10 out of 10 by W.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez was able to clean my carpet when other company could not.
Great Job.

Report a concern   August 3, 2013 — Rated 9 out of 10 by L.A.J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable, friendly

Report a concern   August 3, 2013 — Rated 10 out of 10 by Evan Haynes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The team member Joshua was amazing. He was very personable and it was very apparent that he loved his Job and enjoyed what he does. He made the entire experience great.
We just moved into our new house and he brought the carpet new life.

Report a concern   August 3, 2013 — Rated 10 out of 10 by Libby Engledow Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets have never been cleaner. Tough stains, and especially pet stains, are gone.
Jared provided the service; what an honest, caring, gracious young man. I will request him for future service calls. I really appreciate your company. What a pleasure doing business with you.
Libby

Report a concern   August 3, 2013 — Rated 0 out of 10 by M.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You had my order for over a month. I had to call and request drop off. When crew arrived they had both my curtains and another persons ties. They didn't even bring my rug. That I clearly stated in my phone call with the manager.

Report a concern   August 3, 2013 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Justin is a very committed and excellent technician. He did a wonderful job cleaning and he was very professional.

Report a concern   August 2, 2013 — Rated 9 out of 10 by R.J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good cleaning-effective

Report a concern   August 2, 2013 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Anthony was very professional, work was done extremely fast and very pleased with the results!

Report a concern   August 2, 2013 — Rated 10 out of 10 by R.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals used, flexible

Report a concern   August 2, 2013 — Rated 10 out of 10 by L.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products worked on coffee and tea stains.

Report a concern   August 2, 2013 — Rated 10 out of 10 by Bob Hubbard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Promptness, professionalism of your staff, great work they do, this was third time.

Would have one caution, vehicle was parked next to a shrub, the exhaust from the pump turned a large spot on the shrub very dead, shrub will survive, but might caution them to park with exhaust away from shrubs.

Report a concern   August 2, 2013 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

James was very personable and extremely careful working around furniture in place and items on the wall. He was very knowledgeable about our carpet's specific issues and was candid about the work needed to bring them back as best as would be possible. I can honestly say that our moderate grade carpet has never looked better since being installed five years ago. We will require another treatment in 3 mos. to get all the "soap" out that another cleaning company left behind and I can't wait to see how much better it will look even then. Incredibly fast drying and so soft (even with some soap still left in the fibers...as referenced above).

I shall mark my calendar for a November cleaning with pleasure!


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