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based on 83420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was told that my rug would be ready and delivered back to me in 2-3 weeks. Instead it was 5 weeks, and only after calling multiple times, day after day for an update. On a few occasions I was told I would be called back with an update later in the afternoon and was never called. I had to initiate almost all contact in order to finally get a status on my rug.
The cleaning was fine but the delay was very frustrating.
Tim was very thorough and explained everything very well to me and my husband. He did a great job!!!! We will definitely call Zerorez for any future needs.
Too late. Used another company who didn't want to charge me a house payment to clean my carpets and ducts.
It was reasonably priced, and the technician did a great job!
Effective. Excellant job
The very prompt response to a recent less than satisfied cleaning. The company responded quickly to my dissatisfied survey response within 48 hours and had another technician scheduled within 5 days. The 2nd technician came out to review the area in question. He provided a very detailed explanation as to the difference in carpet products and the effects of stains and soap residues that might be causing the difficulty in getting the carpet clean to the desired level. He then attempted to reclean and immediately called me in to show me how he too was surprised that he was able to get the carpet significantly cleaner than the first technician who had come out. Thus he assumed perhaps (though not sure) there might have been a problem with the trucks recirculation system when cleaning this area. Not exactly sure why they got cleaner the 2nd time. But I am glad I called instead of just choosing to accept being less than satisfied. Because of your quick response, courteous service, redo and improvement, I, a once less than satisfied customer am now a very satisfied customer and plan to use you again during my every 7 month carpet cleaning service.
Thanks Zerorez!
Tim was great!!!
Hardworking and easy to interact with.
He was pleasant and made me feel as if he actually cared about my service.
He did a thorough job.
I'm very pleased with the cleaning I received, and will recommend your company to family and friends.
No soap,residue. Carpets look almost new
On time. Very professional and friendly. Carpets seem clean. A couple small "stains" kind of appeared after drying but I just re-arranged furniture.
efficient and successful cleaning, 'green' products, professional and courteous techs, and reasonable price when you run a 'special'.
don't over charge for "hallways"; hallway was less than a third the size of rooms done for $33; but the hallway cost $48. Stairs seem a little expensive as well.
As far as "doing the work"; have have 3 door ways where paint and plaster/drywall are tore up from dragging the hose around the corner (return line hose; not blue water hose).
Punctual. Product dries quickly. Technicians were courteous. Carpets look great. Even the most heavily soiled and lightest colored ones look like new.
Carpets were old and stained and you did a great job of making them look better.
The stains aren't coming back after they cleaned it.
No show the first day. Slow show the second time.
Great attention to detail.
The service was fantastic. Couldn't have asked for any better professionals.
Rep was knowledgable, prompt,and performed duties in a timely manner....
Friendly staff and no chemicals. nice clean carpet, which is white.
I like the technician who came out where very helpful and knowledgable.
Anthony was such a professional and did an awesome job. The results were outstanding and I am definitely considering calling Zerorez and requesting Anthony again in 6 months. Very happy customer.
The carpets not as clean as the first time we used your service. The water was left running in the bathtub upstairs that was used by the serviceman. We were allowing the carpet in the upstairs guest room and hall time to dry overnight without walking on them so the running water was not discovered until 6:00 P.M. the following day when we went up.
The serviceman was very professional and did a great job!!!
First impressions are always a big impact and I was a little concerned when I initially made my reservation over the phone however it was all turned around when our technician arrived. We had our carpet cleaned at our home and the service provided by Stratton was exceptional. He was very courteous and attentive to our concerns and did a great job. You have earned a loyal customer :)
I first thought you had sent a kid to do a man's job. But, Justin King proved to be otherwise. This young man proved to be just as efficient as two grown men. He was very courteous, knowledgable ,and totally professional during the whole event. He was well trained in the use of his equipment and his product. He knew and explained how each room and stain(s) would react to his product and asked me to inspect each room as they were completed. I am very satisfied with the results and felt that Mr. King did a great job in less time than I thought possible. I will recommend your services to others.
We are very pleased with our carpet tech, Paul, and the your product was excellent. Our son lives in the Houston area and would like to make an appointment with your Houston office.
the outcome
Chris seemed very knowledgeable about the services he was providing and was happy to explain them to us. Prompt and polite as well ---
still waiting for my invoice
Professional