- Phone: (214) 372-5326
- Visit Website
based on 83424 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean work, profetionl attitude and fast
Your technition was very pleasant
people
Fast, easy and they leave thing really clean
Arrived as expected, carpets cleaned as expected, no residue left so they remain clean for a long time, and Jared, our technician, was professional in every way.
Tim was great. He saw to our every need and went beyond,
Your technician (Anthony) was very friendly and helpful, and most of all - thorough. My dealings with your company have been nothing but professional, and my 20 year old carpet looks as new as the day we bought it. We were planning to replace the carpet anyway in two or three months, but now think we can keep it a little while longer. The price was fair, and we will definitely be calling you again.
On time..went the extra mile!!!
That jared did a great job when he came back out to redo the other the other guy missed.
The new guy was the helper with Chris and he rushed the areas he did so he missed a few spots so someone else had to come back out and redo an area he missed.
I was very disappointed to pay extra for the special spot remover ($60.00) and it it did absolutely nothing.
No residue. Fantastic service and great results- every time.
Carpets look great!
No residue and friendly, professional service. Justin W. was great!
Give an exact time to arrive
Got the appointment quickly, the technician was very professional, and work quickly and efficiently.
Zerorez left our floors looking like it was new carpet. The tech showed us with a black light all the pet stains we had in our carpet and told us about all the germs, etc. hiding out in our carpets. Very informative!
Jake was very professional & polite. The work was done quickly & thoroughly. It looked great, like new and, felt good, too,when it dried.
That you get my carpet really clean
The tile did not get really clean...give me a credit for the work that was done.
Cleaning thoroughness and effectiveness. Quick drying time.
Did a good job cleaning our 13 year old carpet.
Product and process is pure and clean, doesn't stir up any of my or my grandchildren's allergies and the people are first-rate in knowledge and courtesy.
However, I rated a 9 instead of a 10 because 'follow-up' is not happening as it should. The Persian carpet that you removed for cleaning is not laying out flat on the floor. It seems to have gotten overstretched as in many places, it is wrinkling up and creating a tripping hazard. Also, one entire length is curling up - perhaps from where it was initially rolled up for delivery. All this was noticed when Nolan and his partner delivered and put the cleaned carpet back in place. They assured me someone would call and tell me whether 'ironing' out the curl or the wrinkles would be an option. So far, no one has contacted me about those issues.
The products and services are very good, but this last time I was not s pleased with how my carpeting came out. There is still a large coffee stain in the middle of the room and before you got all stains out. The gentleman told me they couldn't get it out which I was surprise at since you have gotten out coffee stains before.
Mrs. Name removed
the quality in isolating problem areas and correcting problem areas
Honesty and integrity of the people. They worked hard and did a great job
It's green and techs are knowledgeable and appear
to enjoy what they are doing
Jake went above and beyond to serve our needs. This is our 3rd time using zerorez and it is always a great experience
Jared and his assistant Miguel did an oustanding job taking care of my carpets- they thoroughly explained what they were doing and why, they LISTENED to my questions and exceeded my expections in every respect. I will reccommend them to m family and friends without hesitation.
Professional service, thorough cleaning without harsh chemicals

Carpets were very clean after service.