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based on 83421 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very knowledgeable about the company and services. He was most respectful of our privacy giving me a trust in his actions. The pretreatment has a very pleasing citrus scent. Upon completion of the carpet cleaning, I felt like I had new carpet in my home. I will definitely be a repeat customer.
Carpets where not cleaned that well in corners not sure if there is not an attachment but all around the edges were still really dirty. Also the amount that the tech gave me at the end of service was $20 higher when I checked my card and I had to call to get a receipt emailed to me to confirm this. When i call the person who answered the phone (Jeff I believe ,told me he would have his manager call and that never happened.
I was recommended by you all from my sister because I was going to call Stanley steamer. I spent $499.00. I will more than likely never use you all again or refer you. I have to now figure out how to get the edges and the corners of my carpets cleaned after spending almost $500 to have this done professionally. The technician Justin was very nice and hospitable but the cleaning was not what I expected.
No residue left in carpet. Called verifying time ahead of time and then called before actually coming. Workers were patient and answered my questions.
Technician did a thorough job.
Fast easy and very clean
Paul was very professional and friendly. He thoroughly explained every detail of the estimate from beginning to end. The carpets were clean, fresh and the pet stains (from a previous tenant) were completely gone.
No soapy residue! Safely removed any stains!
The zero residue! Seriously!
Environmentally friendly
Great results, reasonable price, nice employees
Service was awesome. Very hard working staff that explained what they were doing and used a product that did wonders on a floor that had no hope, now looks brand new.
Safe for children & pets. Clean scent.
Improve Technician professionalism!
carpet cleaned up very nicely. Hopefully the stains will not resurface. thx.
No left over smell... But the rug didn't dry as fast as we were told.
Fast, prompt service and well trained and friendly personnel. I wouldn't have anyother company clean my carpets. Thanks
Blake is a major asset to your company. Because of his honest,trustworthy manner I was happy to have him in my home as well as upgrade my services. His excellent work produced excellent results. It is due to the quality of his work and person as well as the quality of your product that I will be calling upon your services agin next year Thank you. Name removed
How great the carpet looked after it was cleaned. It's been two weeks the and the carpet still looks great. None of the stains came back and the house smells truly clean.
Did an excellent job cleaning our carpet which had a lot of stains.
The gentlemen was very kind and informative. He made it look very clean, with exeption to some old and stubborn stains that wouldn't release.
I was quite suprized, however, that the carpet felt "crunchy". I thought it was supposed to be soft? That's my only complaint.
The tech left the floors very clean. He was willing to clean 2 rugs bec I didn't have a third room to clean :-)
The service was excellent. I wasn't sure at first if the stains would come out, but I was wrong. The quality of the cleaning is excellent.
Service person, Joshua, was very efficient,politeand professional.
The CSR and the ZEROREZ Gentleman that came to clean my carpet was very polite, caring, and understanding. He took his time to explain the different levels of supplies and cleaning of our carpet. I commend you on having such a wonderful staff. I would highly recommend ZEROREZ to anyone that I know. I was referred to ZEROREZ by one of your past customers. Ms. Ophelia Mouncil. Now, I will recommend ZEROREZ to anyone that, I know is looking for a FANTASTIC CARPET CLEANING COMPANY. Sincerely, Last name removed Family of Dallas, TX.
The technician was efficient and courteous. There was not offensive after smell from the product.
While the cleaning process was good I am a little disappointed in the scheduling process. On 7/27/2013 Ron Self was our service tech and did an exceptional job cleaning our home. Ron indicated that or future services we could request him as a service tech if we were satisfied with his work. Since we did not have all carpeted areas cleaned on 7/27 we decided to have the remaining areas cleaned on 8/3. I called on 7/29 to schedule and requested Ron to be our service tech. On Thursday, 8/1 we received the call regarding our service window of 1:30 to 4:00 PM on 8/3. Luckily we did not plan to be away from the house prior to the scheduled window because we were contacted at 11:00 AM that service tech was 20 minutes away. So not having the time we thought we had to prepare for the cleaning by moving large pieces of furniture, vacuuming etc. we had to scramble to get done what we could. I am curious what would have happened if we requested additional time up time when the original service window was scheduled at 1:30. I was also informed that Ron would not be our service tech. Not that Justin did a bad job but if a customer's request for a service tech cannot be honored we should have been informed of that earlier so we could decide if we wanted to reschedule for another time when Ron was working in our area again. However I fail to see why this request was not honored given we called 6 days prior to the service date to schedule thus giving your route planning department time to incorporate our home into Ron's schedule for that day. Again, not dissatisfied with the service, but the scheduling can be improved upon by honoring a customer's request for a specific service tech and keeping the scheduled appointment within the time period given on the automated call received 2 days prior to the appointment.
Great representative of your company, nice, fair, and great work.
When the technician left, I was not told that the circuit breaker had been tripped and that I had no power in my bedroom and bathrooms upstairs. I did not go up to inspect the job because I was happy with the downstairs carpet and did not want to walk on the wet carpet. When I returned at 11 pm, I discovered that all the lights had been left on upstairs with the exception of the room mentioned. I was able to get to the circuit box in the garage and get my lights back on but the outlets in my bathrooms still do not work. I have tried to reset the GFCI outlets but they will not reset. I guess I will be contacting an electrician. I think it is inexcusable not to have been told what had happened. I know that he knew because I heard everything shut down but just assumed he had stopped the equipment for a few minutes for a reason. When I called the office, I was told that someone would get back to me right after lunch but no one has called. My carpet may be clean but the service was terrible. Also, when I called to set up the appointment, I explained that I really needed an early appointment. I was assured that that would be no problem, that the window would be between 8 and 11 and I would get a call on Thursday to be more specifid. When I was called I was told my window was 11 - 1:30 instead. He did come right at 11 but that was not early enough for me to meet a prior commitment.
the fact that there are no chemicals and the carpet looks great after you guys have finished
how soft the carpet feels after treatment