What our clients think of us!

Friendly representative that explained everything thoroughly. No attempt at up sale and only preformed cleaning nescessary to complete the job. Overall I am completely satisfied with the service.

Pricing needs to be a little more reasonable on hallways and stairs. I had an $89 Three room special, but the stairs at $4 each and the hallway added up to $105, making it not such a deal. Really, why should it cost $4 per stair? Seems VERY high.

Seems to be the most "natural" way to clean carpets

It was clean, pet & environmentally friendly.

I told you it was a two story condo on the phone. No one told me that there would be an additional charge for each stair and landing until the technician arrived at my home. When someone says "two stories" the person on the phone should advise them that there will be an extra charge of $4 per stair and $10 per landing.

They did a great job and were in and out in very quickly.

I was given a quote of $148 for my job. I ended up paying over $800 for a lot of ad dons and up sells!
Obviously that makes James a great salesperson and makes me guilty of not asking the right questions before agreeing to the extra services.
He did not give me any costs when presenting the additional services and even though I am very happy with the results, I would never have spent that much at this time. If I did recommend you to my friends I would warn them not to fall for the sales pitch. It's very hard to refuse a service once the job is in progress.

I was told I would be receiving two $50 gift certificates, one from Zerorez and the other from an area restaurant. I have not received either of these and it has been over four months now. I do not feel you should advertise these benefits if you have no intention of fulfilling them.

The process worked!

pricing was not accurate and did not move any furniture, event small chairs etc

Very clean carpet. Friendly and helpful staff.

carpets seem to be really cleaned for the first time. quality service

I had way less square footage to be cleaned then the allotted square footage on the special (two rooms and two small rugs), knowing I wanted you guys to do an exceptional job before my wife's birthday party this weekend. Not only did I feel the need to micromanage your tech in the beginning with the first room (55-60 sq. ft.) due to his haste there were several spots he had to redo. On the second room I was busy and did not micromanage, but when I’d look in there he was back running it like a vacuum cleaner and when it dried totally the next day it looked like a Zebra. 1. When you pretreat you’ve got to give it time to soak in. 2. You guys can’t push (steam) and pull (extract) it like a vacuum or it will turn out like my Zebra. Slow down and do the job right the first time.

I am very satisfied with the carpet cleaning that I received. The technician was very knowledgeable and did an excellent job on my carpets. I would highly recommend Zerorez!!!!!!

The cleaning was very thorough and we we're well pleased. We'll probably call you again!

THAT YOU SAID THAT THE STAINS WILL NO LONGER COME BACK . DOG STAINS

Tech was very good!

I have a beige linen overstuffed chair in the living room that I bought last year and found two black grease or dirt marks on the bottom of the chair where the hose was being pulled through the house into the bedroom. I stayed upstairs until the downstairs had time to dry further and saw the stains on Saturday night. I tried all day yesterday to remove the stains with different methods and it is still not gone. I think overall the job was okay, but this has made me unhappy and not sure I would do it again.

I like the fact you don't use harmful chemicals. Our carpets looked as good as they could, being so old ;)

The statement about 30 day money back guarantee on the bottom of your invoice is VERY misleading to say the least. I consider it deceptive! That is only for "Product Purchases" ( a mop, cleaner, etc.) not the services you provided me. My technician said the severe water stains, mold and smell of mold would not return. Unfortunately, after about 6 hours after he finished, the carpet looked and smelled like it had never been cleaned. I specifically asked him if the stains would reappear and was told they would not. He also volunteered that the smell was "no problem at all" and could be dealt with easily. I will be letting EVERYONE I know about my horrible 100% UNSATISFACTORY experience with Zerorez.

chemical free and the carpets came out great

I like the process. It was great the first time. Although there was a hiccup this time, when Thomas came by to correct the problem, he showed that you really do care about customer satisfaction. Thank you, and we will use Zerorez anytime we need carpet care.

Your technician did not call first - his phone was disconneted since he did not pay his bill. He used one of my good kitchen towels to clean up water off my floors. The residue from the carpets being cleaned and dripping from hoses in my hallway and my den - I still have not been able to clean up - I still have a film. He tracked in something white and left foot prints on my hard floors. The technician needed something to drink since he left his water bottle at home. I do not mind giving anyone water; I do mind that it was left on my antique dresser when he left. He could have worked faster if he chose not to spend time admiring my artwork or trying to make friends with the dog. He cleaned the rug in my front entry without my knowledge, he wanted to help me out. He told me after the fact and the rug now does not lay flat around the edges. I can not use this rug now since it has become a tripping hazard not only for my 80 year old mother but any guest using my front door.

My carpets were still wet on Sat. morning even when he was through with the carpets before 3:30 Fri. afternoon. I can get them drier using my personal steam cleaner. My just cleaned curtains in my dining area were wet and needed to be redone after he cleaned the tile floor.

I did not receive a Fuller's coupon. I did not receive paperwork from this appt. including a receipt. He took all paperwork with him. What upsets me most is the fact that I have not been able to get my other floors clean & that a perfectly good rug is now unusable.

I have used two other carpet cleaning companies over the past two years, and none of them were able to get out the pet stains as well as Zerorez.

Your product cleaned my carpet, even the high traffic areas, to appear in new condition. I particularly liked your serviceman. He thoroughly explained the patented cleaning process. He made a point to have me look at the results of his work periodically as it was in progress. Your service man spend time explaining about additional products you offer, such as carpet protectant, air flters and rug cleaning services. He was coureous and seemed genuinely proud of the Zerorez products and the results of his work.

No strong scent, leaves no residue.

There were many spots that didn't come out of the carpet. I called to have the technician come back but I have not heard anything since.

The professionalism of your folks who clean the carpets.
Not so much the office staff...
The office promised to call to confirm when my appointment would be yet they neglected to call me. So this is an office and not a Cleaner problem. I called and asked when he would be here and asked them that when they say there are going to do something, that it is expected that they will do that. They called when he was 15 minutes out but I was stuck in the house for hours waiting to hear when he would be coming for fear of missing him....

Quick service, friendly employees, quality work.

They did a SUPER job. Our carpet looks better than the last time you all cleaned it. the technicians were wonderful. thanks