- Phone: (214) 372-5326
- Visit Website
based on 85073 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Worked well in cleaning up unknown/known dirt and smells. would highly recommend!
On time service. Friendly techs.
Excellent service by the young man. This is the second time andI will use your firm again.
Very clean
no chemicals,
Superior technology and excellent customer service.
Very good and efficient
The guy was nice but not very professional. He missed some places and some of the carpet was left really wet. Didnt vacumn before cleaning and I had to move a small table while he cleaned under it. And more....
No residue & no chemicals. Jaime the service tech was great - arrived early - went immediately to work - finished quickly. Jaime did a GREAT job - my carpet looks new. Will use this service again - and will recommend to others.
Very thorough and courteous. Very pleased with results.
The carpet was very clean. There are no odors left. Service man was polite and efficient.
I have always liked that zerorez does not use harsh chemicals to clean as I have a dog that I feel doesn't need to be on the floor smelling chemicals, nor do I or grandchildren when we are laying/playing on the floor. I was quite surprised to get a call back after my feedback to offer to come and correct the problem. The crew that was sent out was very professional and went beyond what I even asked them to do. THIS is excellent customer service in every way. I will call again and pass on recommendations.
I always recommend Zerorez to all my neighbors who ask. Since using them the first time I I have been hooked and will continue to use them. The process is great, the only difference is in the technicians.some know more than others.
I had to vacuum again. Made a damage on the wall paper. Compare to other service provider, it was not worth. I will not use any other service from you.
You don't use harsh chemicals
You did a lot of work on our carpets and they look great, but there is still an odor. If the odor were gone, we would give you a 10! Thank you!
Publish additional charges and possible needed services ahead of time.
Stains didn't come out.
Your carpet cleaning is the best we ever had. Your overall services need improvement. For
example, we had to call and schedule three times to get our mop and bee water delivered.
We stayed home all day on a Saturday because we were promised that we would have it delivered that day. Next time it was the next Monday, and again we had to call, but we finaly got a couple of days later.
The tech was very professional. The result of the work was above my expectation.
The constant communication shows superior customer service!!
It seemed that the technician was trying too hard to prove the effectiveness of Zerorez technology. Showing me how dirty the carpet was (IE: looking at the dirty water during the initial part of the treatment, making various references to the buildup of dirt in the carpet and around the perimeter of each room, along with making disapproving remarks about my prior self-cleaning only gave me mixed feelings about the sales tactics of this particular company. Why make something else (carpet cleaning with - gasp! - detergents!) seem rather foolish and undesirable? Why not just prove the effectiveness of steaming by showing a spot before and after and leave it at that?
The softness and brightening of the carpet and the quick dry. This is the second time to use Zerorez and I was able to receive a discount from a friend that I had recommended. It was a generous and much appreciated discount. Thank you. I have not received an answer about the Fuller's Jewelry coupon however.
Chemical free application plus great pet stain treatment. Technician very knowledgeable and willing to work out best plan/price. And bonus, he was super nice!
Knowledgeable technician, very professional. Results were outstanding.
A green alternative.but the stain pretreat had aa really Strong smell and made me and my son sick.cleaning was great though.
The quality of the service and the quality of the people.
Professionalism and courtesy of workers. Thorough and complete job accomplished. A rare true value, more bang for your buck.
Friendly people and quick response!! Great service!!
The service, quick response and the service tech was very informative.
The technicians were very polite and knowledgeable and very careful around my furniture.