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based on 83426 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It worked. The guys were great.
very good and the service was excellent the technic was very good, We are very happy with the resorl
Great service, great product. Carpets look better than ever. Tech was professioanl and very helpful.
I like the fact that you do not use strong chemicals. I had my air ducts cleaned and a sofa and love seat. I have not seen the dust come back in over a week and the sofa, which was pretty old, looks great. Your service were very professional and knowledgeable about the service. I will use you again soon on my mexican tile floors!
The spot came back on my carpet that they said was taken care of.
outline prices of extra services clearly. I mentioned I had cats and ended up with an enzyme treatment that was $75
Your service was great, so no suggestions. I don't usually make recommendations to friends.
I've been very happy with Zerorez in the past, and the technician who came out was very courteous and professional. However, I was very disappointed that I paid $175 for one (big) room and my carpet ended up (the next day) not looking much better than it had before the cleaning! I was told that if I paid and extra $45 a special treatment would prevent my dog from peeing on the carpet. However, she peed pretty much the second the technician left! I think you have a good product, but in this case, the extra cost was definitely not worth it.
Very professional! The product used is free of chemicals and soaps - which I love for my children. And my carpets are sanitized and look amazing after! It is the best way to help your carpets look and feel new without any harsh chemicals.
The technician was very forthcoming about the extra cost which I was expecting. He was very efficient and worked quickly.
My only criticism is the $99.00 come on.
Name removed
The tech did a great job. The carpet was very clean and we are satisfied. The only problem we had is the scheduling. Schedlued for between 4pm and 6pm on the day of service. Got a call on the day of the scheduled service and lady said truck was having a problem and the tech would not be here until 11:30 am. I asked about the 4 to 6 thing... and she said she did not know about that... she had us down for a 8am to 11am time frame. I changed my schedule and was here at 11:30am. Tim showed up at 12noon or so and did our carpet. Talked to another lady about the unusual schedule problem and said that someone changed the time of our service but never called us back ummmm???. Scheduling was FUBAR. Service was good.
I was given 3 times of arrival. None were correct. I do value that I was called and advised though.
Good results. Also when results in one room weren't great you came back & improved it. Thanks
The work was done in a timely manner and my carpet looks brand new!
The tech was awesome!!!!!!!!!!!!
Quick service, carpet looks great, friendly
Leaves no residue and cleans carpets very well.
Your professional techicians
I like that the carpet cleaning seems to be more ecologically sound, as well as better for our kids.
do great work!
Technician was super respectful, knowledgeable, prompt and thorough. The work was excellent.
The guys that came to do the carpet cleaning were very nice and professional.
guys came in explained exactly what they were going to do,did it great job .
DISAPPOINTMENT:
I had two young men out to spot clean a rug. When they got here, they had a black light that detected more spots on that rug, and spots on another matching rug. I mentioned that I had heard them on Conservative Talk Radio: Chris Crock (also mentioned to
the person who booked my appointment), but they quoted me $300 to spot clean. I inquired about insuring the color and texture, and they said no problem, they use water, etc. So, I told them to proceed.
Overseeing the job, I asked about the change in carpet texture on the VERY FIRST SPOT they treated. The technician said, "Don't worry, it is just wet. When it dries, and you vacuum, it will return to normal." Well, it is dry, and it has not returned to normal!! Now, both carpets have many areas with a fuzzy texture (vs smooth), and have the appearance of having bleach spilled on them.
MAKE THINGS RIGHT:
I called Zerorez yesterday; and thankfully, they are sending out an expert with 20 years experience. However, I already know, this damage cannot be corrected.
I am quite upset ... these are expensive wool carpets purchased from ibbDesign, that have only been in my home since June 13, 2013. Zerorez will need to replace them, if this damage cannot be reversed.
The Tech - Roy was both professional and informative and very helpful.
The carpets were pet treated and when finished, looked and felt great.
I would definitely use/recommend Zerorez.
The carpet looks great after being cleaned
Great value, great customer service, and carpets look excellent.
Everything is so clean! And, green is good.
I have had your services for years and my carpets look great! I would like to praise the technician, Blake, who did an outstanding job. My carpets have never looked better, especially my stairs !!
No chemicals