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based on 85073 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
results.... carpets were very clean!
knowledge of the service provider!
no residue our smell left behind, even when damp!
Services are as advertised and why we are repeat customers. beautiful job, on time and Joe was extremely professional and personable. Paul did a great job on the couch.
Pet friendly and up front about their charges.
no chemicals
I told your technician that I was not expecting miracles in my den area since the carpet is as old and will be the next "update" we do to our home. But for now, I just wanted it cleaned best he could. My living room and dining room areas have much newer carpet than my den and I felt confident that your services would do a good job. What I did not expect was my HUSBAND'S reaction when he came home that evening. He is sort of a quiet person but he kept going on about how great the den looked---and it was then I could have kicked myself for not taking before and after photos. Today at work, I told 4 coworkers to contact you. I guarantee I will call you again.
Your rep did a fine, professional job.
This is my third time to use Zerorez & I find that I'm anxiety ridden and dred the sales pitch that I know is coming with the experience. This time I had pet stains from a new puppy and thought the upcharge was unjust and decided to skip it. I wished I had listened to the salesperson, but did not because of the un-needed up-charges presented the previous two times. Thanks for listening.
The representative explained what he would be doing each step of the way, he even took the time out to explain a stain that he might not be able to get out and why.
That was so helpful to me and believe it or not when the stain did not come completely out I was not upset because he had already took time to explain.
Quick and easy
Very polite servicemen and they were very fast. The carpet looks very clean and fresh
Good work. Our service tech was helpful and not pushy with sales jargon which dosent go well with me
professional, very thorough, friendly, fast. loved the results -- house smells clean, not like a wet dog like with other carpet cleaning methods.
the cleaning is excellent. The technicians are professional and courteous. Most of all, everything was as promised---good service, and prompt.
Good work. Helpful employees.
Carpet looked great, serviceman was very nice and did an excellent job!
Randy, the technician, was exceptionally professional. One of my rooms had been "violated" by two unruly cats (cat urine). After the Zerorez treatment, there was no trace of any residual odor from animal or from the chemicals I had used in my failed attempts at cleaning the carpet. The carpet is completely odorless and looks new.
The only thing is I never received a receipt via email like you said
I like the results of the cleaning process, the courtesy and professionalism of the sales agents and technicians, the puntuality of the technicians, and the reasonable cost for the service! The overall experience is very positive! Thank you!
I WAS VERY PLEASED WITH THE RESULTS OF THE CLEANING, AND YOUR SERVICE TECHNICIAN (ROY) WAS EXTREMELY PROFESSIONAL AND COURTEOUS. WE WILL DEFINITELY USE ZEROREZ AGAIN IN THE FUTURE.
First name removed J
ARLINGTON
It WORKS!!! Technician Joseph in Dallas did an awesome job explaining treatment and did a test area in our den which really showed how DIRTY the carpet really was. Now we can put off buying new carpet cause ours looks brand new!
Professionalism and thoroughness.
I've had my carpets cleaned a couple times by other companies but ya'll took the time and explained everything and took your time doing the job and the results were very good.
Everything
Friendly and professional staff. Explained services very well and gave us an outstanding deal for what we paid for!
Service is great and products are better than I have ever used before, but I know there
are some stains that cannot be removed.
very prompt and courteous as well as job well done. Went over and beyond expectations.
The service was good and I assume the products were also.
I was well pleased with the individual, Cody Hope.
HOWEVER, I WAS OFFENDED BY THE FUEL SURCHARGE...THE PRICE OF GASOLINE IS DOWN ALMOST A DOLLAR A GALLON IN THE PAST YEAR AND I, THEREFORE, CONSIDER THE SURCHARGE A "RIP OFF", WHICH REDUCES MY FEELING ABOUT ZEROREZ.
The customer service was excellent. The service tect that cleaned was very informative and helpful. GREAT JOB
the way you clean rugs/carpet
We have used y'all three times, the first and the last guy that came out was great. 2nd guy, we won't talk about. But the last guy ( last week,said he would send out someone to look at the water damage the 2nd guy did in my hall way. I haven't seen anyone or heard from anyone !!! thank you: First name removed Powell 1413 Melody Ln. Garland tx.