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based on 85073 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Extra clean and no residue
Jose was professional and courteous, and the carpet looks good.
The fact that no chemicals are used. I like the fresh clean smell
Response time and information about job while i was not there
It is green. We had pet issues and they were able to remove the pet stains and all the odor.And my technician was fantastic.
My carpet looked great.I was very pleased with the person that did the cleaning.He was very helpful even sprayed WD 40 on my screen door.No more noise.Thought that was nice of him to take the time to please me.I would recommend him and your co.I would use your co again.Thank you
Carpet is very clean. Technicians were professional, punctual, knowledgable, and comfortable to have in my home.
Technician (Chris) was very professional and knowledgable about your carpet cleaning process. Results were very satisfactory.
That they are chemical free. And will not cause allergy problem for our family. Or our dog.
It also doesn't have a residual odor.
The spot is back on our carpet :(
Joshua was prompt and careful to explain what to expect. He offered to make repairs that were needed.
He was very professional and courteous. I would definitely use zero Rez again.
No soap or residue
The gentlemen were extremely professional and very, very efficient in cleaning our carpets. We have used Zerorez before, and just find their services be above reproach. Daniel was terrific, and the young man with him was also very efficient. Thank you!
The technicians were very friendly! I had an old spot that had reappeared and the tech did extra to see if he could get it out---turned out much better
The technician was very efficient in his duty. The carpet is as new again; over a month later and the carpet still looks like it was just cleaned. Zeorrez will have all my carpet business from now on.
First name removed
Very professional and accommodating technicians. They were prompt and performed the work In a timely manor. I would highly recommend your service.
Your products are superb. However, it is your personnel that take your company to a different level. Tanner took the time to spend ten minutes with us to explain about stains that we had and the options we had. All in all, it was a great experience and Tanner should be commended for his hard work and professionalism. We will use Zerorez and request Tanner.
The couch cleaning came out really well, as did the carpet cleaning.
Great service! Great price!
Easy to work with.
They WORK!
When no one else could get the stains out ZEROREZ did!
Your water in gallon containers works wonders on black marble!
Thank you for doing an awesome job.
LTO
The service tech, Reagan, is what makes a company great. I will be requesting him when we do our new home. Do what ever it takes to keep Reagan and people like him. Four Stars
They work
The staff that came to our home, Dan and Brandon, were very professional, and their work was effective. I was shocked to see 10+ year old pet stains disappear!
I like that your system cleans very well, leaving the carpet looking SO MUCH better ( mine happens to be older carpet), and uses no soap or chemicals. Your technicians are always very courteous and seem to be thorough. I definitely would use your service again. Thank you.
Knowledgeable, competent technician who performed satisfactory work, gave us tips and explained other services available. The services are not "cheap" but are reasonable and a good value. The carpet and house feel clean and fresh.
No remaining residue. Clean, courteous technician.
I like the service. Cody was awesome.
I have a call into one of the supervisors. Long story short, They were scheduled to be at my house between 4-6pm. I called three times to find out where they were starting at 5:40 (told 15-20 minutes away), 6:30 (told they were 15-20 minutes away and they had to dispatch a new truck) and then again at 7:20 (received voicemail because after hours even though I was told they were there until 8). Received a call from the tech about 7:40 telling me that he was 10 minutes away. Finally showed up at 8 and told me that the first truck got lost, so he just went back to the office. I never received a call from anyone telling me either 1) they were on the way 2) they were running late, or 3) were lost and needed directions. Either way, they were cleaning the carpets until 10:30pm and I took off work and lost money for time that I didn't even need to take off apparently. I called Thomas yesterday to discuss my dissatisfactory experience and was told that he was going to talk to a manager and get back to me by 5pm on 10/31/13...never received a call and still haven't at this point. I paid $330 and quite frankly don't think it was worth it with all the trouble that I went through. I went off a personal referral from several family members, but don't know how this happened to be the worst experience ever.
This was the first time I used Zerorez. I was readily able to see and feel the improved difference in my carpet. The fresh scent was a pleasant surprise. We will definitely use your service again. Thank you.
Susan Icard