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based on 85073 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Felt like the old "bait and switch" scheme was going on. Ads on good radio stations telling me 3 rooms for $89.95 and if there is a stain they can't get out, they will leave and you owe them nothing. But that won't happen, because they will get the stain out".
So, tech comes out and tells my wife it will be an additional $60.00 PER ROOM to treat for stains. Plus a fuel charge? What's that? ALL of us have to endure the fuel charges! I can't tell my employer, I need to charge you more each day for me coming into work.
From what I've heard and actually used you before to clean my RV, I thought this was a highly respectable company, but I'm very dissapponted. I will be sharing this story with those I work with, attend church with and my neighbors.
My carpets had a lot of pet stains not all came out b bettrt.ut carpet looks 100%
Just getting the proposal has been in a difficult process and we haven't even got to the actual work yet.
Prompt arrival of technicians-did a good job
Use only water, no chemicals
REally cleaned my carpets and grout!
I was not impressed with the cleanliness of the carpets after your treatment. Your technician killed some of my grass.
The gentleman that came to pick up our wool rugs was polite and well informed, explaining to us the procedure Zerorez uses for cleaning area rugs. We have not received the rugs back yet, but will in two weeks.
How quickly zerorez was able to accodate me and how great my carpets turned out!!1
Work great.
Friendly and knowledgable staff that made me feel like I was being taken care of
No chemicals
Down to earth guy, very personable and he did a great job.
Met and far exceeded my expectations
I liked the person who answered the phone. He was courteous, professional, and very helpful. I liked the technician that came to my house. He explained the procedures and what makes Zerorez the best choice in carpet cleaning.
Just like you say, no residue and carpets stay cleaner longer.
No Rez... Very clean. Guy was nice
This was a follow-up call to clean two chairs still dirty after the initial cleaning. Thank you very much for coming back in an effort to get them clean.
We appreciate the courtesy and the professional manner in which your technicians conducted themselves. The disappointment was around the way the chairs were cleaned - probably should have been more communication about what was being done. The areas to be cleaned were on the backs of the chairs and when completed they were definitely so much cleaner. Unfortunately they also spent considerable energy and force cleaning the edges of the chairs, which were not really a problem. When completed the piping was damaged by the force and energy used in the cleaning. The technicians said it was that way before the cleaning - we say it was not. It is what it is, but more communication about the end goal and recognition that the edges and piping did not need cleaning would have been good.
Thank you again - the chairs are cleaner. We will use Zerorez again, we will just try to learn to be more specific about expectations - maybe your guys can learn too.
Our carpets look and smell wonderful. The job lived up to the commercial I heard on WRR radio. I was very pleased. I would also like to mention that Ricky, the technician, was courteous, professional, and on- time.
Our carpet and furniture looked great after! The guys who cleaned everything were very friendly, helpful and professional. Carpets didn't take a real long time to dry.
The carpets looked great! The serviceman came on time, went to work immediately! "Ricky" (I think) was really nice and did a really good job for us!!!!
Carpets are clean and technician professional.
Coourtesy of the staff who came to my home. Well versed in their service and information.
I was extremely impressed with the excellence of service, professional treatment from start to finish. Great job on some tough stains and the carpet technician was excellent as well (give him a 10 also)
My carpet is so clean and the pet stains are mostly gone.
Always friendly, professional service and I trust that it is the best way to clean our carpet. It always comes out looking brand new...three kids can do some damage!
Pretty much everything. The guy was nice and very informative and the carpet looks good!
Courteous attendents, simple process
We were very pleased with Andrew, the technician, who serviced us. The products used were extremely good. If, at some future time we need the services of your cleaning service, we will most certainly call on you.
Mrs. Name removed
Explained what the tech would do and he did it quickly and thourghly.
GREAT PRODUCT AND CUST SERVICE WAS EXCELLENT