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based on 85073 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I called the company and scheduled the master bedroom to be cleaned, and a chair . The rep quoted $49.95 for the carpet, then she stated the chair quote would have be onsite. When the tech arrived he said the small chair would be $80.00, my husband declined for the chair to be cleaned. The tech then stated there was a minimum of $90.00. That was never communicated to me when I scheduled the appointment. The tech then began to communicate that the calls are recorded and that this was communicated to me. Because the tech was argumentive my husband asked that he leave. I called Zerorez to complain the rep said I would receive a return call from her supervisor, never received a return call.
Quick and clean
The work preformed was exceptional and very pleasing.
Although the technician worked hard to ensure the carpets were 'extra' clean, by cleaning the areas twice, it left the carpets very wet and it took overnight or longer to get the carpets dry. Plus, with the extra moisture, I don't know if all the carpets will stay as clean and expected. Only time will tell. PLUS .... when scheduling my time frame for the cleaning, your company didn't honor my request to be the first appt. and weren't very flexible in offering an alternate time frame even though I called in the day weeks in advance. Plus, I wasn't expecting an 'over size' room charge for cleaning the hallway for 'Room #3'. I am not a raving fan of Zerorez.
Thorough and efficient cleaning of entire house!
The gentleman who cleaned my carpets was Colby, he was very pleasant and did an excellent job in cleaning. He explained the product and took extra time and steps to make my carpets look like new.
This story is too long and sadly really disappointing. To sum it all up in a nutshell it started off bad and ended up worse. You had one redeeming quality and that was one of your techs Ron. When Ron came to do a redo on one of my 3 rooms he apologized profusely for what he agreed was a half assed job. He assured me I would get my receipt and that the company's manager, Some young guy he said, world call me the very next day to talk to me about the experience schedule a redo for the remaining two rooms and get all me feedback. That was 8 days ago. Never heard from anyone and never got rons report or receipt. Just like I never got the first service receipt or jewelry voucher. This is the epitome of awful business management with the exception of Ron. Would never recommend and on the contrary will let my pals who look to me for service recommendations to avoid. It wasn't even really the bad work that bothered me as much as the lack of commitment and follow through to make things right for a customer.
Compotent, knowlegable, and efficient. Liked that concern of your employee was that of
meeting my expectations and satisfaction. Speaks well of the company and would definently use it again.
The way my carpets look...wow
It did a good job and my carpet looks really good.
Your product works and Chris went the extra mile.
I have a wet dog smell in the house now that wasn't there before
Got an appointment right away after sending an email. Technician was respectful and polite. Price was reasonable. Good job done on the cleaning of the carpets.
professional great product great employees
Other than the fact that I don't have to put in hard wood now...
Justin was extremely friendly and efficient.
I will definitely be calling again!
I was amazed and the amount of hair that machine pulled out of the carpet, but at the same time I was disappointed that my carpet didn't pull out the more of the stains and bring my carpet back to new looking (I set high standards, maybe too high for the age of the carpet) but overall it looks better than it did. The person was very Professional
Did not leave a a crunchy feel to the carpet. Also chemicals used were child safe
Tht technician Ron did a fabulous job! He was courteous, professional and explained everything he was going to do! I was very pleased with how thoroughly he worked on my white fabric club chairs. They are beautiful and bright white again... Never thought I'd see them this clean. The carpets look great and he did a very careful job on my high-end Persian area rugs. They are vivid and gorgeous again. I am very pLeased with the service and with the technician. I will definitely reccomonec your company to my friends.
Luke, your technician, explained the process and procedure. He went over and above to clean my older carpets.
I would have preferred that the technician have the Fullers gift certificate with him versus trying to find it on line. It's not Lukes fault but should be something that I feel needed to be done. Also with fuel costs lower than they have been why is there a fuel charge? Zerotez isn't an airline! I was aware of the charge before hand but I still question it.
WE LIKED THR MACHIME THAT FLUFFED UP THE CARPET AND RENEWED IT EVEN IN THE PATH WAY YOU EVEN GOT UP SPOTS THAT OTHERS COULDNOT--WE ARE VERY PLEASED AND WE WILL CALL AGAIN THANK YOU FOR A GOOD JOB THE WHISNANTS
Your carpet cleaning was on par with other carpet cleaning services, your tile/grout cleaning (especially your grout cleaning) was outstanding. The tech, especially your equipment, was successful in cleaning the grout I am very satisfied.
My carpets really look clean, it didn't take a long time and there is no after smell that smells like cleaner.
Arrived much later than originally estimated. Also, had to bring in electrician after the fact due to blown circuits.
No soapy residue left behind. The technicians were very polite and quick.
We unfortunately have some stains that have come back after only 2 days. We also did not receive our Fullers giftcard.
Great service, and my carpets and sofa look amazing!
On time, Randy was great
I have used Zerorez on several occassions and have always been pleased. However, this time was stellar! Cody was the technician, and he was fabulous. He was professional, extremely courteous, incredibly knowledgable and very proud to be working for Zerorez.
He used equipment I had never seen and removed stains that had been worked on previously but still existed. There was one high traffic area I knew would need to be recarpeted, but after he finished it truly looks like new. I give Zerorez ( and Cody)my highest recommendation!
I had you at my house a couple of times and it was awesome. The crew went over and above and got some serious issues out. I recommended you to my son's family and it was not good. He was left with spots after the first time -- after having to listen to the technician talk for over an hour before he started. The spots were still there and when another tech came back -- he said how terrible of a job it was and he would do better. I went two days later, and the spots were still there. Jody Dean says you get out paint and red wine? I think not. These spots were normal dirt from the seller that we bought the home from. I can probably get them out with Resolve. Also, I was quoted $247 when I set the job up. It was my housewarming gift to them, so I paid. The final bill was over $500 for the first trip. The second trip held another charge for $65. Really?
I was pleased the first time the carpets were cleaned but this crew did an exceptional job. The high traffic spots were gone!! Our carpet is 10 years old and looks new. I was very pleased with Paul and I believe the other gentlemen's name was Jeremy (?). They were very efficient and knew the business and techniques. I will use Zerorez again.
Name removed