Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83428 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 29, 2013 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good job on my carpets, no chemicals, and professional technicians like Luke!

Report a concern   August 29, 2013 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seth and Anthony were the technicians that came to clean the carpets. They were so helpful, courteous, and attentive. They did a fantastic job. I'm a first time Zerorez customer but this won't be the last time.

Report a concern   August 29, 2013 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaners did a great job. Carpet looks fantastic. No smell, no residue.

Report a concern   August 29, 2013 — Rated 9 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything went as was promised! Jay was a very nice young man. He knew what he was doing. And did a very good job. We were pleased with everything. You do not have my ok to share my name to promote your company. If the opportunity presents itself to me, I will certainly recommend Jay and Zerorez to my friends.
First name removed

Report a concern   August 29, 2013 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Techs were very nice and my carpets look great!

Report a concern   August 29, 2013 — Rated 10 out of 10 by Vernon Cross Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The personnel did a great job and they made sure we were happy, this is the second time we have used your service. We will not use anyone else for this type of service.

Report a concern   August 29, 2013 — Rated 10 out of 10 by T.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

James did an excellent job. My carpets look like new! I will be using zerorez from now on.

Report a concern   August 29, 2013 — Rated 0 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I brought a small rug to be cleaned at the end of June. After 5 weeks and no communication from your company, I started calling to find my rug. It took about six calls and another 3 weeks before I got it back.

Report a concern   August 29, 2013 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Products Great Service!

Report a concern   August 29, 2013 — Rated 10 out of 10 by Shirley Knight Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your guys where very personable, nice and did a fantastic job.

Zerorez really works great.

Report a concern   August 29, 2013 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our guy was on time and explained everything clearly. The carpets and our area rug looked AMAZING after the cleaning, we were very impressed, especially because no chemicals were used in the process.

Report a concern   August 29, 2013 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I contracted with Zerorez as I'd heard about your "green" cleaning, and wanted to see how using minimal products would help our home. We have breeding Labrador who is very sensitive to chemical scents and I wanted to minimize his exposure.

Report a concern   August 29, 2013 — Rated 10 out of 10 by Candace Barnes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used the company twice for my own house and have referred many people to you. Excellent customer service and great results. Doesn't get much better than that!

Report a concern   August 29, 2013 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Work was done in a timely manner.

Report a concern   August 29, 2013 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you from Havertys Furniture for taking care of our customer

Report a concern   August 29, 2013 — Rated 10 out of 10 by R.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am very impressed with the professionalism of your technicians. I am also very pleased that you sent 2 people to help me move the furniture that the technicians forgot to move back to their original place. I live by myself and cannot move those heavy couch and 5 recliners. Your staff is very polite and courteous.

Report a concern   August 29, 2013 — Rated 10 out of 10 by Edwin Koo. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No other products/services can match Zeroez.

Report a concern   August 29, 2013 — Rated 8 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

I noticed the crew that completed the work at the 651 address did a more thorough job.
On the work your crew did for me at 3832 Matterhorn, Plano TX - I had to call the cleaners back to complete the job. I still have more carpet stains that were not removed after I went back a second time.
So consistency is something you can work on. It appears you get different results with different crews.

Report a concern   August 29, 2013 — Rated 9 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

natural product. got the stains out.

Report a concern   August 29, 2013 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The two gentlemen that came to clean my carpets were very professional, efficient and helpful.

Report a concern   August 29, 2013 — Rated 10 out of 10 by G.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service with great results.

Report a concern   August 29, 2013 — Rated 10 out of 10 by Scott Johnson. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Employee did an excellent job.

Report a concern   August 29, 2013 — Rated 8 out of 10 by K.N. Zerorez Dallas/Ft. Worth
What could we do to improve?

Our office carpets had not been cleaned in Several years. They look so much better now!! Thank you sooo much. The guys who came to do the cleaning were very professional, nice and thorough.

It was however, very challenge getting in touch with someone to actually schedule the cleaning. I left a good, few messages on Friday, and had to call back the following Monday afternoon 2 times, as well. I had to work very hard to get in touch with someone to get scheduled. The actual carpet cleaners were also 45 minutes late. I was told they would be here on time. When I called to find out where they were, I was told we were in a window of arrival time between 1:30 and 4, which I WAS NOT TOLD when I scheduled. What I was told was that since this was a business account, they would arrive at designated arrival time of 1:30.

Lucky for y'all, I am a bit of an environmentalist So, was willing to call and call. Next time, regardless of your chemical free process, I would Not be willing to work so hard to get scheduled.

Overall, very happy with cleaning results.

Thank you very much. All the best.
Name removed

Report a concern   August 29, 2013 — Rated 9 out of 10 by S.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet very clean, friendly professional service people, no chemical residues.

Report a concern   August 29, 2013 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How quickly it is dry and how clean it looks. My carpets look brand new.

Report a concern   August 29, 2013 — Rated 7 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

There was a problem with the equipment. Had to waite for someone to bring more.
Otherwise the cleaning was good.
Could not be used for an upstairs location, as my sons.
A.L. Last name removed

Report a concern   August 29, 2013 — Rated 9 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your two service men that came to our house were informative, polite, and did an excellent cleaning job.

Report a concern   August 29, 2013 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a great job cleaning the carpet and were able to kick in the carpet that was loose.

Report a concern   August 29, 2013 — Rated 8 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Let us know all costs in advance. Didn't like the sales pitch on the protectant.

Report a concern   August 28, 2013 — Rated 10 out of 10 by Cindy Stevens Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service, fast and reliable


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