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based on 83428 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was under the impression that the pet treatment would get rid of the urine odder.
It's green and it's amazing. My 10 year old carpet looks new.
Ernest made my carpet look new. This was my last effort before I bought new. Thank you! !!
The tech was right om time and did a marvelous job on my carpet and sofa. Thet were very friendly and helpful.
Very clean and great smelling carpet! Fabian was a nice young man -- good employee!
The carpet feels clean, not sticky.
On time, courteous, did a great job.
Carpets were very clean. Technician was polite and thorough.
Friendly, did not waste time.
Scheduling an appointment was easy. Technicians arrived when they said they would and were professional. Carpet took longer to dry than advertised, but that's okay. The only exception was the stairs - they were soaking wet, it took 12+ hours to dry, and now they have a musty smell. The carpet looks better than I anticipated, so I am happy with the process. The real evaluation will be in a few weeks, when I can determine if they re-soil as quickly as the detergent and/or chemical cleans do.
A good job was done and done quickly. Very efficient!
how thorough the technicians are!
Sold me an additional service that I did not need. Then when I called to get some clarification from management, because what the technician stated and what the website stated were different, it took 4 days and multiple phone calls to receive any type of response. I was also told by customer service originally that what the tech stated was wrong, only to have the manager try to convince me otherwise. Everyone needs to get on the same page and have the same views on what zerorez provides and why. Doing good, honest work is the only way to build a good reputation and grow your business. Acting like a customers concerns don't matter, taking 4 days to respond and contradicting statements will not build a loyal customer base.
Technician is very knowledgeablt, courteous, hard-working and efficient. My carpet was very dirty with pet stains as well as other stains. It now looks like new!
work a little harder to get a couple of spots out and not be at extra charge.
I have my carpets cleaned about two times a year and I started using Zerorez several years ago after hearing about the company on morning radio shows - KVIL & KLUV. I was very pleased with them. I have tried a couple of other carpet cleaning companies since then but Zerorez is the best and I don't think I'll try any other companies again. My sister needs her carpets cleaned and I have recommended Zerorez to her & I will recommend Zerorez to anyone. Justin King and Chris (did not get his last name) were the technicians here this week. Justin explained other services, such as duct cleaning and A/C filters, in a very efficient but low-pressured presentation of facts. Justin & Chris worked very quickly,efficiently and were very polite. My carpets look wonderful. Thank you Justin & Chris!!!
Wonderful service, the technicians actually came back to my house the same day they cleaned my carpets, to do additional work (at my request)! Very happy with their service and punctuality! Thanks.
The technicians were friendly and professional. The carpets look great. Thanks.
Great product and friendly service
No residue... Last longer
Everything looked almost like new. We were very satisfied and plan to have our tile done next. It is a little expensive for the tile
I was diaappointed in the quality of cleaning. Living room is definitely NOT clean especially in walk areas. I would have been happier with a good steam cleaning.
Well trained techs and did a very nice job. I own a service business too and I was very impressed that they let me know about the other services that you offer. Good job! Name removed Rank
You stand behind what you say
no strong soap
I think it was a little too pricey for the quality of the product. I think $60.00 per room for the pet odor removal is too expensive.
Came fast. Worked f as t. And was in high spirts even thou I had no ac. They were great.
Quick and efficient
The carpet cleaner charged us for a treatment that we didn't get. The carpet smelled sour after the carpet was cleaned. My husband called ZeroRez and a trouble shooter came out to assess the situation. Happy with how quickly the trouble shooter came out. The guy basically told my husband that because carpet has bacteria in it, it is not unusual for it to smell sour.....We were reimbursed for the treatment that we didn't receive and that's it. I called and left a message for Thomas, the troubleshooter to give him an opportunity to explain how it's ok for our carpet to smell sour, but he didn't return my call.
James the technician did a great job. Outstanding matter-of-fact I've already recommended your company to two more friends