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based on 83428 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Some traffic areas were noy completely cleaned carpet feels
Hard instead of soft throughout.
The use of natural products is a no-brainer. but this, combined with exemplary service is what truly sets you apart.
The carpet looked like new after the cleaning. Posted on FB that we were pleased and already sent info to this friend along with pics, and she plans to call for service.
Very pleased with the technician and his honesty!
my grout looks marvelous
Great product! I would highly recommend this product to anyone in our subdivision.
I do like the non-chemical method of cleaning.
Prompt and professional
The technicians were great; very professional, very nice, very respectful. However, even though they told me my carpet was in "great shape" because we do not wear shoes on the carpet or eat on, and we have no indoor pets, I was surprised that the high traffic areas did not get cleaner. I really thought I would see a difference, but it was not significant. Even the spots that were treated and appeared to be gone when the carpet was wet, came back when it dried. Just disappointed in the level of clean.
We are 100% satisfied and well pleased. Exemplary cleaning! Our technician was beyond thorough, professional and well spoken. He totally explained what, how and why and answered questions. Chris L. was amazing! We've had our fill of another carpet group(SS) and their contracts. Chris removed some stains that they have never been able to remove and three that their technology created.
We are delighted to find your company. We are so satisfied, we have thrown away bottles of product from "the other people". We will not have them back in our home despite still having at least one more "free cleaning" on our old contract. Thank you Zerorez and WRR. We think you are both very special. J&J Anthony
The carpet looks great, no perfume odors. Job well done and quick for the large area cleaned. Will use them next time.
As advertised and very prompt
He guy that came was such in a hurry that it looks half way done. He even forgot to do a room and I had to call and have him come back. The las time I hadn't carpets done there were no spots an now there are spots everywhere
this was my first time
I LIKE YOUR SERVCE, BUT A COUPLE SPOTS CAME BACK, WHAT DO I DO ABOUT THAT???
Chris worked very hard to get our carpet clean.
The stains are gone and the house smells fresh.
I will be using Zerorez again and referring them to
my friends.
I was scheduled between 11-1 last Saturday. I received a call a 6pm to reschedule
I was given a 4-6:30 time window for my appointment. I left our home phone and my cell number. Not having used your company before I thought the service would be completed by 6:30. During the day of my appointment I was given a call to move up my service time. This message was left on my home phone voice mail and I missed that opportunity because I wasn't home. What I think happened is that another service appointment may have been added to the daily schedule to fill the gap because our service tech did not arrive until around 6:00. We had been given tickets to the Ranger's game that night and I thought the service would be over around 6:30. Thankfully our son was able to stay at our house until the service was completed at around 7:30. So bottom line, it was not clear that the window of time given could possibly just be the time the technician would arrive to begin.
they do a good job and the house smells so clean and fresh.
Quick and great price
The young man that cleaned my rugs and tile was very nice. He was very informative about the products and did an exemplary job of cleaning.
I have already recommended you to our neighbors. Great Job.
The service gentleman Jan was wonderful. Because of a breakdown of the machine, he waited over 30 minutes for another truck so he could go ahead and clean my carpet. He was very nice and an asset to your company.
As usual your service was wonderful! The carpet looks and smells great. Our serviceman and his trainee were professional, helpful, and efficient. We will continue to be returning customers. Thanks!
I was surprised at the additional "add-on" prices. I wanted the 4 room special for 99.00 and I ended up spending 200.00. I think the product and the process is very good. I had a family room and a traffic path cleaned in a bedroom. I was told those areas are like 4 rooms.
For example,1 or 2 sprays of a spray bottle on a small stain was 30.00 extra. They went around two seat cushions on a couch and it was very pricey, also. That seemed over the top to me. I learned a lesson, the extras are not worth it, just do the straight cleaning.
It's just water. No soap. No detergent. No residule!
Be punctual.
Friendly and knowledgeable service technicians.
Your employees were very friendly and very helpful!
The 2 service technicians were very competent and thorough.
The carpet cleaning is great!