Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83428 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 3, 2013 — Rated 2 out of 10 by H.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The cost was much higher than expected. They did not get the stains out and are coming back to do a re-clean tomorrow.

Report a concern   September 3, 2013 — Rated 10 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good job, good technician

Report a concern   September 3, 2013 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly & honest service and good results.

Report a concern   September 3, 2013 — Rated 9 out of 10 by F.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentlemen were professional even when my neighbor gave them a hard time about parking.

Report a concern   September 3, 2013 — Rated 10 out of 10 by Z.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

not a lot of chemicals or strong smells

Report a concern   September 3, 2013 — Rated 10 out of 10 by Patsy Livingston Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was waiting to view the carpet after a couple of weeks because it always looks good until then. That is when the spots start showing up again. Although it has only been a week. I would like to say that the carpet still looks like new. The gentleman that did the carpet is very knowledgeable and very nice and I will ask for him next time. I would and have recommended Zerorez to several people.

Report a concern   September 3, 2013 — Rated 9 out of 10 by N.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I thought the service was a very reasonable price and the outcome was very satisfactory.

Report a concern   September 3, 2013 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets are very clean! technician was very helpful and knowledgeable.

Report a concern   September 3, 2013 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was prompt, friendly, professional, and incredibly effective! My carpets haven't been this clean since they were new. They dried in about 3 hours, wth no chemical or detergent smell.

Report a concern   September 3, 2013 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Was a through clean and Zerorez rep seemed to have a lot of knowledge of his field.

Report a concern   September 3, 2013 — Rated 10 out of 10 by Bobby Garcia Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great product.. Chris our service tech. did an excellent job. he was very professional and made sure he walked us through the cleaning processes.. Very impressed.

Report a concern   September 3, 2013 — Rated 7 out of 10 by S.N. Zerorez Dallas/Ft. Worth
What could we do to improve?

The 2 1/2 hour arrival time for a business located less than 20 minutes away is absurd. If a company invests in bringing in one of it's employees on Overtime and they sit around waiting on you folks it's not a good investment.

Report a concern   September 3, 2013 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good scheduling and clean very well pet stains.

Report a concern   September 3, 2013 — Rated 7 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

There was alittle candle wax in the carpet, it didn't come out.

Report a concern   September 3, 2013 — Rated 10 out of 10 by N.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

everything! my carpets look great! thanks!

Report a concern   September 2, 2013 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Effective, affordable, and friendly service

Report a concern   September 2, 2013 — Rated 3 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Paid extra for stain remover and I feel the job did not come out well on the spots I took some peri oxide on some and they were coming out so I feel it was not worth th extra money

Report a concern   September 2, 2013 — Rated 8 out of 10 by P.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

I have not received a receipt. I was told you would email me a receipt. Other than that, I am pleased so far. Please contact me in about 3 weeks to ask again. The young man who cleaned the carpet and upholstery did a very thorough and conscientious job.

Report a concern   September 2, 2013 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was wonderful. The carpets look like new and our recliner looks fabulous.
(Which was done at no cost, by the way!)

Report a concern   September 2, 2013 — Rated 10 out of 10 by Bruce Rodgers Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick drying with no chemical smell. Carpet looks brand new!

Report a concern   September 2, 2013 — Rated 8 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

I paid $60 extra to have a odor contol sprayed on a pet accident spot and was told the odor would not come back if I did that and that has not been the case, I can still smell the spot on the carpet. Same with some other spots in the bedroom not pet related and when the carpet dried they were still there. I thought Zerorez would be different from Stanley Steemer or the other carpet cleaners but it doesn't appear so.

Report a concern   September 2, 2013 — Rated 9 out of 10 by L.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the face that no chemicals are used. Carpet dried fairly quickly with no odor.

Report a concern   September 2, 2013 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product seems to be good. The carpet looks good and clean. The techician had an attitude of wanting to do whatever he could to satisify the requests made. The scheduling could use some improvement from my view. My time was tied up waiting for over 2hrs.

Report a concern   September 2, 2013 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendliness of technician, speed of service and how nice carpet looked and felt afterward.

Report a concern   September 2, 2013 — Rated 10 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's safe for pets, doesn't harm carpet and looks really clean afterwards!!!

Report a concern   September 2, 2013 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and quick

Report a concern   September 2, 2013 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt service. Technition was very courtious and professional.

Report a concern   September 2, 2013 — Rated 5 out of 10 by K.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My husband and I didn't think we had a result we expected on pet stain and oder. We paid extra over $200 for it but didn't notice that much difference.

Report a concern   September 2, 2013 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no residue and no carpet racking and very little dry time.

Report a concern   September 2, 2013 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, efficient, courteous, professional and the carpet was CLEAN.


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