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based on 85072 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent explanation of services. Staff were very polite and organized.
The Zerorez worker (I'm so sorry I have forgotten his name) was SO polite and professional. We appreciated him very much. We have a misbehaving dog who had peed in two rooms and the worker was able to show us exactly where and how to fix it. The smell is completely gone and we have Zerorez to thank!
How clean things are after the cleaning.
No chemicals, no smell. Carpets look great. I had a lot of dog related stains and although they were not able to get ALL of it out, the carpets still look 100% better. In all honesty, it is MY fault for not having you out sooner.
My carpet was not done to my satisfaction. I asked for someone to redo my carpet and when he showed up, he gave me excuses as to why it still smelled and didn't do anything to resolve the situation. I moved all of my furniture out of the way for no reason at all. It was a complete waste of time, money and energy.
I also never received an invoice after asking for one on two separate occasions. Yet somehow, I've received this survey. Horrible customer service!
That your product is environmental friendly and the service is the best. The guys are always courteous and do a very thorough job each time they come to clean my carpet. I also like the 30 day guarantee.
Thank you for making this right. The carpets should have been cleaned the first time around. That said, your company came back and did a good job.
non-chemical method
I loved how clean my floor and couch came with no chemicals!!!!
I wasn't there but my husband was and he was reeeeally impressed! The techs were nice, professional and explained everythig they did and how it worked. We WILL reccomend Zerorez and we WILL use them again.
Thank you so much!
Technnician Keith demonstrated professionalism, knowledge and ability to clean carpet. He also followed my requests not to get too close to some older pieces of furniture.
Not using soaps or chemicals is miles ahead of our previous service. Carpet stays cleaner longer. No odd smells either. Confident carpet is safe for pets and people alike.
It is safe for my kids and pets
This was our first time to use Zerorez and we were very pleased with the entire service provided. The carpets look good and the chemical smell that normally exist after carpets are cleaned was non existent. We plan on using Zerorez to clean our carpets on our second story level in the very near future. The service techs were very knowledgeable and did a excellent job. We plan to recommend your service to my neighbors and friends.
Thanks ZEROREZ!
Our carpets have never been so clean and I think it is because of the Zerorez process. The serviceman Kermit was very professional and made the experience very pleasant.
No chemicals
Excellent.
Green and no shampoos used.
Excellent service.
No chemicals
Your guys where Great I will recommend your company also team
Ask your Customer Service Manager Brad McKee.
I appreciated them coming on very short notice.
Like the cleaning job, nicely done and took time. However, I was quota a price for living room, bedroom and hall, after the tech came raise the price bc "he said the living room was oversized". Never was it mentioned about room size when I was quota a price. Not too
mention we had completed remove ALL the furniture ourselves, make it very easy to just clean!
The great look of the carpet. also you're representative was very courtious and efficiant.
Everything is as it is said to be.
It really gets the carpet clean and has not harsh chemicals
Safe products, my carpet didn't take long to dry and the technician was nice and professional
Prompt attention to detail... outstanding results
Attention to detail and the commitment to the results. Luke went above and beyond to clean the pet stains and the carpet now looks and smells so much better. Thank you!