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based on 85072 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Technician was very knowledgeable about carpet. Offered me options, did not pressure
me. I liked the way the carpet looked the next day. Thank you Kermit.
Nice scent after cleaned, thorough cleaning.
direct mail got my attention
VERY QUICK AND EFFICIENT, PROFESSIONAL, COURTEOUS, AND MY CARPETS LOOK LIKE NEW!!
I really appreciate that you came back to the house to make sure everything was done perfectly - thank you so much for having such strong Customer Service! Now our carpets look great as we were hoping. Thank you so much!
Worked hard to remove stains
Good job; carpets look great despite their previously worn condition. Technician very friendly, knowledgeable and helpful.
Very professional and good quality work
I love that it doesn't leave soap residue and it really brings new life to matted down carpet. Randy provided wonderful service and was very knowledgable and informative. I liked how he provided my options without pressure. I was quoted a price before he started and wasn't surprised at the end with a larger price than he said.
Quick and carpets are clean.
custmer service does not exist at your company
The service was excellent and the technicians were courteous and professional.
I was very impressed with the outcome of your carpet cleaning. I had several stains on my carpet that I thought could not be removed, but your company was able to remove these stains. The carpet cleaning service exceeded my expectations.
I was impressed by your technicians: both were very courteous and positive representatives of your product.My carpets look great!!!! I also liked that Randy answered my questions fully but did not try to "sell up" with high pressure techniques as past carpet-cleaning technicians have done. I will be a repeat customer!!!!
The way it cleans. Bill was very professional and nice.
Justin, our Tech, was great!
good job friendly knowledgable tech
Everything was great, especially the service.
My carpets don't have all that residue of soap or whatever they use from the other places. I may get more spots but, they are not the same ones coming back.
No chemicals left in carpet
After hearing about Zerorez on the radio, I decided to give it you guys a shot when we moved into our new home. We scheduled the cleaning for the day before moving in so that everything would be ready before we loaded in. We were given a window during which the technician would arrive. When no one arrived within the window, I called in to touch base. The person I spoke to was unhelpful and told me that I was given a window but that they couldn't guarantee the tech would arrive within that time. He also said that I had been told that I would be contacted 30 minutes prior to arrival, and since they hadn't called yet, I shouldn't have felt the need to wait around the house for the tech. The disagreement escalated from there. I will admit that I lost my temper. However, I still hold that if I'm told a tech will arrive within a window, a tech should arrive within that window. In any case, our appt started almost an hour after the end of the window I was given. In addition to this, when I scheduled the appt., I told the scheduler that I needed three rooms cleaned, as well as my stairs and the landing at the top of the stairs. I was told that the three rooms would cost $89, the stairs would be charged a price per riser, and that the landing could be done for free as a "test area," because most techs wanted to test the process first. When our tech arrived, I was told that the landing would actually be charged to me. Finally, we paid extra money to have some pet stains and odor removed from the previous owners' pets. I specifically told the tech that I was considering replacing the carpets if he didn't think he could get everything out. He assured me that he could get everything out using the pretreatment and Zerorez empowered water. It looked a lot better after the cleaning, but some of the main pet stains resurfaced within days, and the odor is back. So now, I'm looking at replacing the carpet again, but I'm out all of the extra money spent. My $89 carpet cleaning turned into an expensive fiasco. I'm pretty disappointed...
I think Zerorez really cleaned my carpet. they done much better job than other companies I used before.
The carpets feel and look great
Friendly customer service and technician.
the carpet isn't soft like I thought it would be the upcharges were a little steep
chemical free
how clean carpets and tile looked after the cleaning
Technician was very thorough in cleaning (Will Scott)
Quick response when I had a carpet emergency. Carpet was very clean with no leftover odor
No chemicals are used.
It does clean & remove the spots in the carpet
Colby did an excellent job! Explained everything. He was courteous, respectful, knowledgeable and fast. Completed the job in 1.5 hours much to my surprise. I would definitely recommend Zerorez and Colby.