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based on 85473 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You're on time. Carpets looks great and house smells good.
Loved loved loved the results! And the technician was very professional and very knowledgeable. I've already recommended you guys! You should pay me a % for those referrals!
the apparent quality of work and the effiency of Joe, my tech!
I am very pleased with the carpet cleaning results. I felt the hall rug would be the challenge and it came out clean. I was surprised and very happy. As for the service, the technician was great; very, very knowledgeable about what he was doing and why, and explained alot of things. I will definitely use Zerorez again in the future.
Terrible experience
My original appointment was at 4-6:30pm Friday evening. No one showed up even after I called and followed up at 5:45pm. I left two voice mails and no one called me back. I called Saturday morning, 10 minutes after when your business is suppose to open. No one was at office. At 8:45am, I was able to get a rep. No explanation was provided for no show previous day and I was told they will come between 1-4:30pm. We waited till 5pm. No one showed up. We called and was told our work order was closed and credit card was charged. This is the worst service I've ever experienced. Then we were told they will come at 5:30. Thank God, this time, they came. They spent about two hours to clean the carpet. Because they did the job so late, my carpet was not dry till Sunday afternoon. This company was not organized properly. I wasted half day vacation I took on Friday. My kids gave up their activity because we had to stay home to waite for the service which did not shown up. It was a miserable experience.
Your associates are always so nice, friendly, professional and do a wonderful job. The products leave our carpets sparkling clean :) Thank You
Very satisfied with how well the carpet and tile cleaned since it has not been professionally cleaned in over 6 years. The service was great Jonas was our tech and he was great! He answered all our questions quickly with no hesitation. We will defiantly us zerores again and will be asking for Jonas also if that is possible.
Clean, efficient, courteous.
No detergent left behind.
My carpets look amazing and the professional doing the cleaning was very "Professional."
The only problem I have is trying to get my $10.00 rebate.
Joseph was very knowledgeable about all Zerorez products and services. Was very satisfied and will them again, as well as recommend them.
Both servicemen that came out explained everything very well. They both were very polite and did a real good job.
I did want to say that I was told that I was going to receive a certificate for $100 to the jewelry store you have been advertising. I DID NOT RECEIVE THIS.
First name removed DeLaMater
Professional staff, courteous, thorough.
First, I will say ya'll did a great job with the carpets! However, what I didn't like was how deceiving your advertising is. There are too many hidden fees you're not told about up front. The extra fees I paid for were more than what I agreed to pay initially, making my total cost more than double what I was expecting to pay. In my case, I paid an extra cost for "over sized" rooms & pet treatment. Personally, I would rather know the cost up front than get hit with added costs the day of the cleaning. I also never received the Fuller's gift card I was promised. It just didn't leave me with a good feeling for the company. Honesty is important!
The representative was very friendly and not pushy. He explained the options available to us and let us make the decision of the best way to treat our area rug. He was very professional, courteous and did a great job cleaning our rug.
Carpets stay clean and fresh for a longer period of time than with other carpet cleaning companies.
no soap or chemicals. Knowledgeable technician
No chemicals are used and I like the way my carpets look after they are cleaned.
Ruben (the technician) was very courteous & professional, he was on time, he did a great job, and represents your company well.
The technique you use, I didn't want that sticky feeling that carpet shampooing leaves.
You already know the answer to this. If not read the file with BBB.
On time and professional service. Excellent cleaning results.
Quick and easy
Good results but arrived 4 hours late
Your carpet tech was very friendly and efficient. Thank you.
I love the technician that came to do our carpets.
THE CARPET CLEANING MADE IT FEEL SO FRESH AND SOFT AND THE AIR IN THE HOUSE IS FINALLY CLEAN AFTER THE AIR DUCTS WERE SCRUBBED. I LOVE MY NEW HOME NOW!
Safe for my family. Did a good job.
Well the service was great but I was surprised by the price. The deal we called about was three rooms for $89 NOT $99 and we knew nothing about a fuel charge so this promotion cost us $20 more than we expected.