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based on 85072 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that the products are natural and friendly to the environment. Also my carpet feels clean and looks great.
Courtesy and professional service plus carpet clean!
Great service, carpets look like new!
Everything.
I liked the fact that no chemicals were used.
I am not disappointed in the service I recieved...I just will not be recommending you to others because I think they can get just as good of a job as I recieved and pay less
my appointment time was 4pm and they called me at 9:30am telling me they would be there in 30min I freaked out so they said 11am...I rushed home and they werent there until 1pm ...I lost my whole day ...it was rainy out side and it took over 24 hours to dry...Im ok with it...but I wouldnt tell someone else to pay 250.00 just because your pet friendly
Absolutely takes up stains & makes carpet look new
Good clean products. Fast.
Tim who did the carpet cleaning was very nice and knowledgeable. I was happy to have my carpet cleaned without chemicals and the carpet looks great. Great job.
the tech was great, best carpet cleaning i have ever had!!
how clean the rugs are when you finish, plus the personaliy & care of the technicians
My technician, Paul, was extremely professional and did a wonderful job. I will request him again next time
Everything was almost perfect. The only problem was the corners and the areas around the perimeters of the walls. The old dust and dirt seem to collect there and the process did improve it but it seems like for the price we paid it should have been better.
The customer service was excellent and the gentleman Andrew was phenomenal. He did so much and really worked hard with a very close eye to detail. He really put out so much effort. I did not know how much work goes into cleaning floors. This company is far superior in professionism as well as performance. The end result was stellor. (besides the perimeter and corners but Andrew also put alot of effort in pleasing us) We were also impressed that he let us know about your other services and some extras that could add a lot of benifit to the cleaning and sanitizing.
Work performance and friendly service with the added work ethic Andrew carried out I would give Zerorez a 10!
Thank you very much……..
The service tech was very knowledgeable and communicated with us about the condition of every room we had cleaned.
He walked us through the process to make use feel comfortable.
Very professional and friend.
Done quickly. I hope it lasts. I'm waiting to see how long it looks this good. Assistance to move a few things.
Clean and professional.
The servicmen were professional and courteous. We also liked the fact that no harsh chemicals were used to clean our furniture. The guys did a great job! Thanks Zerorez!
It was a little expensive with the pet treatment.
The carpet looks wonderful! The processable affordable.
My carpet is 7 years old and has lived through 3 kids and a dog. When Zerorez cleaned my carpets this last time, my carpets were light and fluffy again and really felt clean.
No chemicals, good service. On time.
Carpets look clean again!
If the appointment had been as originally scheduled or if there had even bothered to leave a message. I was in my backyard when the call came through and didn't know I had missed it until 3 hours later when I called to understand where the technician was.
The job was well done! I had two rooms (den & hall) that had terrible pet stains and they are gone. The formal living room was also well done -- I just question that I needed a "pet stain treatment" in that room for an additional $60.
Thanks for asking.
Techs were great and offered good suggestions for us. Stains have not returned!! Our neighbor has already asked us about your services. We have given them your phone number.
I have been waiting for a call from a Supervisor or Manager for the last service I received. I was a customer of a BAIT AND SWITCH service that Cody (the service tech) offered. I spoke with a person by the name of Edwin that same day who advised a Re-Do, that a Supervisor would come out to correct the situation and/or a partial refund. Instead Cody, (the tech) was sent back out to my residence. I TRIED to explain my issue about the Pet Service and my dissatisfaction but Cody simply argued that he did what he offered and continued to ARGUE. His attitude and his arrogance was not only offensive but intolerable. This is NOT what I consider to be good Customer Service. I want to be reimbursed for the pet part off the service. As I tried to advise Cody that I was not trying to be unfair and that I would accept a partial refund because part of the service was in fact performed. He snickered and grinned and stated he could or would not accept responsibility. I am POSITIVE that he did not relay this message or I feel that someone would have already contacted me.
Your technician was very professional and very helpful--perhaps one of the best we have had so far!! He did a great job and we still love the work he did.
Anthony & Cameron did a great job & was very kind & helpful to me. Every thing turned out so clean & bright. I will use Zerorez again. Do not want you to call, I will get in touch with you when needed. Thank you, Mrs.Name removed.
very good
Ease of making the appointment.
Your employee, Ricky, was very attentive to our needs and did an excellent job.