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based on 85473 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Zerorez service technician was very helpful, professional and courteous. He did a great job and our carpets look great!
The products are very effective at cleaning my carpet. The tech was knowledgeable and friendly. He worked very hard to do a good job. I have used him before and will always request his services.
We were quoted one rate and then when the Service Tech showed up to do the work he quoted a higher price. The service tech that showed up was not the same service tech that provided the quoted rate. I contacted the manager and rescheduled for a differerent day and he agreed to give me the quoted rate. What a inconvenience. The service technician who provided the initial quote ended up coming to my house the second time and did a great job as well as his co-worker.
I just will think twice in the future before using ZeroRez or referring anyone to Zerorez because I feel like you all are all about the money. When a price is quoted it should be honored regardless of who quoted it.
Workers were polite and professional. They cleaned four large rooms in 38 minutes so I wonder how clean your system gets the carpet. They worked steadily but made no effort to clean closets or other small areas that could have been included in the job.
REAGAN DID A GREAT JOB, VERY HELPFUL AND WAS PLESANT
No chemical smell
Fast and friendly service. Carpets look good.
I always appreciate your help with my carpet - the young men that come and do the work are always so helpful and polite. I love my carpet now - I get it done once a month, since we have 3 dogs - the carpet is amazing.
thank you again,
Debra
Good Service and friendly technician
It takes the stains out and it lasts a long time.
Knowledgeable Technician. prompt arrival. quick yet effective cleaning
Michael was very knowledgable about his business and did a splendid job.
Ken did a great job! He explained the extra cost of the pet stains and did a wonderful job cleaning the carpets. He was courteous and knowledgeable. I would highly recommend him! Thank you!
professional, knowledgeable excellent work
They work well.
Professionalism and quality of work. Less odor that other services and quick dryness.
your rep was informative and very helpful. Job was done well.
Have only used you once so far.
I had a morning appointment and waited All day, I called at 1:10 and was
Told that some one would be here in 20 minutes. This was my last week-end day off
Till January so I did have plenty to get done. Some one did show up almost 4. I rolled up two area rugs
In one bedroom to the end tables. I was gonna ask for help to lift them and pick up rugs so
They could clean and I forgot, they started in the back so I didn't walk back there again.
They didn't even open the closet to clean & there is a dirty line there now.
So not the cleaning I was expecting from the endorsement from k luv radio.
They also said it was not very wet at all but my bedroom & bathroom were still wet the next day
The service and results was great. The attitude about the add-on pricing and disclaimers about room sizes was a bit much. I would hesitate to call you back based on that alone.
Done in the time said they would, no smell, and no residue.
Cleaning process leaves our carpets looking like new with minimal drying time.
The service tech was very efficient and courteous while doing his work.
The carpets were cleaner. The technician worked hard to remove spots. I was very satisfied.
The service and the incredible product. Thank you for coming back a second time so promptly. Very knowledgeable staff and friendly. Really answered all my questions. Thank you for the suburb service. First name removed
Quick and efficient
Overall I am very pleased with the service I received. A split in the seam of my carpet was revealed after the cleaning, and a technician returned promptly to check it out. It appears to be a manufacturer's default and unrelated to the cleaning process.
My only request for improvement on future cleanings would be that more of the water be extracted. It seemed to take a longer time to dry than I expected (4-5 hours).
I love that the carpets were so clean. The two men were very quick, but very thorough in completing the job to my satisfaction!
Very friendly, professional, timely, and most of all honest. Majority of the rooms did not need additional treatments so we were not sold services that were not necessary.
The clean feel with no shampooing!
The service tech did a fantastic job