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based on 85473 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You delivered as promised, you were on time and the actual cost was not significantly higher than the initial telephone estimate. Further, the service delivered by Luke was exceptional. He communicated effectively, he was extremely polite , he was super efficient and thorough in executing the job. Luke certainly delivered the excellence one would expect from every service experience. Many thanks for a job well done!
Almost everything. Joshua was very nice and explained everything clearly. Although, I asked how long it would take for the carpet to dry, was told most of it would be dry in four hours. The places that needed more cleaning would be longer. It's over 24 hours later and no part of the carpet is dry yet. I plan on waiting another 24 hours to be sure the carpet is dry before I move my furniture back. So, basically, I was disappointed in not getting a more appropriate wait time on the drying time of carpets .
There are many spots remaining on my carpet. I was advised by Joe, the technician that examined my carpet, that an additional treatment (to the tune of $300), would clean the padding and that I would not need to replace the padding or the carpet. I did mention that during my initial call and discussion with Thomas, Thomas advised me that although the carpet would be clean, the padding would have to be replaced. When I mentioned this to Joe, he said that was incorrect. I did not expect this to be a $500 job, but considering the cost of new carpet I thought this was a good option. Now, I very well may have clean padding, but do not have a clean carpet. I am very disappointed. How can you make things right? You can get rid of the stains or give me a refund. Zerorez was highly recommended by a close friend and that makes my experience that much more disappointing.
Name removed
The smell is great. It smells like fresh water.
kid and pet safe. very friendly staff.
Carpet looks great! Stains I didn't think would come out are completely gone.
Water based and dries fairly quickly.
I did not get my 100.00 jewelry gift card. Please send to me.
Professional technicians and quality of work
At first I was a little skeptical, but I decided to give your service a try. I am so glad I did. The carpets now are the cleanest they've been. I am very impressed.
Our carpet is less than 2 yrs. old. I was surprised how quickly the traffic patterns (near doorway openings) returned. I understand that the enzyme treatment used to treat pet odor (in one room only) is not guaranteed. But it was ineffective. The smell (vomit) quickly returned. I am pleased however, to know that the process is green and clean. And the few stains we had came out easily. Also, I haven't received my $50 restaurant gift certificate. And I was hoping to take my husband to dinner for his birthday, which is Monday.
My Technician Ron was very informative about the zerorez process, what he was doing, and what was going on with my carpet.
Did not show up on second trip to replace pad and clean carpet. The next morning they were almost 2 hrs late. They knew I had
an appointment and so had to rush to clean carpet. Randy said he would come
back and re-clean the carpet at no charge because they ran out of
time. If they had arrived at 8am like scheduled, they would
have had time to clean it properly.
Technician was very professional, did not try to sell me unneeded services and my carpets look wonderful.
Always on time, tech always polite and tells me the process he will be taking to service my carpet
Friendly and personable technician
Techs always friendly and carpets clean up great
Cody was fantastic. Very hard worker. Never stopped
Till job was done. Carpet looked like new.
My carpet gets super clean. Technicians are nice, friendly, and knowledgeable.
Tech was very knowledgeable and did an excellent job. The carpet looks wonderful. Very happy!
clean carpet, stains are 95 percent removed (much better than the last company. I have already recommended you!
You stand behind your work.
Efficient & very helpful associate.
We do not feel that it is as clean as it should have been. Especially in the area we paid extra for pre treatments.
Broke cross and knocked off lamp from table.
my carpets are very clean and I love it that there was no chemical odor. I will definitely be calling zero rez again!
i liked how clean the carpet was after they were finished.
I like the use of basically "HOT" water to do the cleaning instead of the use of "soapy water". I like the feel of the carpet after it dries.....just like it was when it was installed, not the "crunches" after other competitors products were used.
The cleanliness of the carpet after you had finished. Every single spot in every single room was removed. I also was very impressed by the technician. He was fast, thorough, professional and was completely knowledgeable regarding his job. Compared to other carpet cleaning companies that I've used in the past, Zerorez is head and shoulders above your competition.
Very nice young man who did an excellent job, new home Owners liked the carpet & tile, thank you BJ Last name removed
everything
They were very efficient and were also very pleasant.